Question about Remedy on Demand (RoD)..

2011-11-12 Thread John Baker 
Joe

(4) SSO is possible, but BMC do not have a coherent strategy. We've integrated 
SSO Plugin into RoD-style environments as companies delivering services to 
third parties is becoming ever more common.

However, on the wider discussion, RoD seems one step towards www.salesforce.com 
style deployment, but the primary challenge for BMC is how do you take a 
product never designed for use over the Internet, and make it sufficiently 
quick/secure enough to work over the Internet? I believe there's some Gartner 
report that picks up the same point. 


John

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Question about Remedy on Demand (RoD)..

2011-11-11 Thread Joe Martin D'Souza 

Listers,

I want an end user (both user as well as admin/developer user) perspective.. 
I’d like to hear from those who have used the Remedy systems on site and then 
decided to take advantage of the possible advantages that come maybe with some 
disadvantages smiles of hosting it off premise by subscribing to RoD. I would 
like to get a list of those disadvantages if possible..

1) How much of your end user experience (ability to customize and implement 
those customizations at will) has been fractured as a result of switching to 
RoD?
2) Can you implement code level customizations (Forms, AL’s, Filters, 
Escalations, Menus, WS’s) at all?
3) What (if any) were the limitations that you’ll were faced with?
4) Is SSO even possible with RoD?
5) Did you come across any situation where you were told, well that would be 
possible if you were hosting this on site but can’t be done when using RoD??

Even if you have some experience you may feel like sharing about something I 
haven’t listed up, I do want to hear about it. Just anything at all. I’m doing 
some fact finding to possibly commence some integration work for a prospective 
end user that has RoD, and I need to understand the scope and challenges I 
might be facing while attempting this..

Cheers

Joe

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Re: Question about Remedy on Demand (RoD)..

2011-11-11 Thread strauss 
I would be VERY interested in hearing more on this topic.  Issues like 
integrations to populate People and User from external sources (we use AIE and 
custom forms/filters), and AREA authentication to LDAP are at the top of my 
list.  The ability to integrate and use third party products like Kinetic 
Survey/Request/Calendar.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/


From: Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net
Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Date: Fri, 11 Nov 2011 14:35:11 -0600
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Question about Remedy on Demand (RoD)..

**

Listers,

I want an end user (both user as well as admin/developer user) perspective.. 
I’d like to hear from those who have used the Remedy systems on site and then 
decided to take advantage of the possible advantages that come maybe with some 
disadvantages smiles of hosting it off premise by subscribing to RoD. I would 
like to get a list of those disadvantages if possible..

1) How much of your end user experience (ability to customize and implement 
those customizations at will) has been fractured as a result of switching to 
RoD?
2) Can you implement code level customizations (Forms, AL’s, Filters, 
Escalations, Menus, WS’s) at all?
3) What (if any) were the limitations that you’ll were faced with?
4) Is SSO even possible with RoD?
5) Did you come across any situation where you were told, well that would be 
possible if you were hosting this on site but can’t be done when using RoD??

Even if you have some experience you may feel like sharing about something I 
haven’t listed up, I do want to hear about it. Just anything at all. I’m doing 
some fact finding to possibly commence some integration work for a prospective 
end user that has RoD, and I need to understand the scope and challenges I 
might be facing while attempting this..

Cheers

Joe
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