Re: $Request ID$ info in body but not in subject of email
Bummer! Rewording the subject line won't do it for me because the prefix is showing up so it is kind of obvious that something is missing! I have been fortunate and only had this on my dev server and not live - it is going to be interesting to see what happens when I migrate the problematic filters over to the live server... Thanks, Sharon From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, November 19, 2010 12:16 AM To: arslist@ARSLIST.ORG Subject: Re: $Request ID$ info in body but not in subject of email ** We a similar issue, and it's not just related to the $Request ID$ field but any variables you may pass to the Subject line come across as null. BMC had no solution for this so I rewrote the subject lines of my emails to where you wouldn't easily be able to tell, e.g. changing $Firstname$ $Lastname$ is requesting a new username to New user request $Firstname$ $Lastname$. Hopefully BMC releases a patch for this soon. I've tried everything from recreating my Filters from scratch to using other fields, to trying to trigger emails from various types of interactions with records (e.g. Create vs. Modify) and I can't detect a specific pattern to it. I'm on 7.5 Patch 4 in production and Patch 6 in development, and it still happens in both environments consistently. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Thursday, November 18, 2010 1:49 PM To: arslist@ARSLIST.ORG Subject: $Request ID$ info in body but not in subject of email ** Hi All, 7.5 patch 3 no ITSM I have some outgoing emails that are set up with the $Request ID$ both in the subject and body of the email. Only the prefix of the Request Id appears in the subject, but not the numbers, and yet the complete correct request id appears in the body of the same email. Anyone? Thanks, Sharon _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: $Request ID$ info in body but not in subject of email
This is not good. We put variables into the subject of our emails a lot. :( Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, November 18, 2010 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: $Request ID$ info in body but not in subject of email ** We a similar issue, and it's not just related to the $Request ID$ field but any variables you may pass to the Subject line come across as null. BMC had no solution for this so I rewrote the subject lines of my emails to where you wouldn't easily be able to tell, e.g. changing $Firstname$ $Lastname$ is requesting a new username to New user request $Firstname$ $Lastname$. Hopefully BMC releases a patch for this soon. I've tried everything from recreating my Filters from scratch to using other fields, to trying to trigger emails from various types of interactions with records (e.g. Create vs. Modify) and I can't detect a specific pattern to it. I'm on 7.5 Patch 4 in production and Patch 6 in development, and it still happens in both environments consistently. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Thursday, November 18, 2010 1:49 PM To: arslist@ARSLIST.ORG Subject: $Request ID$ info in body but not in subject of email ** Hi All, 7.5 patch 3 no ITSM I have some outgoing emails that are set up with the $Request ID$ both in the subject and body of the email. Only the prefix of the Request Id appears in the subject, but not the numbers, and yet the complete correct request id appears in the body of the same email. Anyone? Thanks, Sharon _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: $Request ID$ info in body but not in subject of email
I will be out of the office until November 29th please contact John Morris ( jmorris1) 570-587-6174 if your problem needs attentioin The information contained in this message may be CONFIDENTIAL and is for the intended addressee only. Any unauthorized use, dissemination of the information, or copying of this message is prohibited. If you are not the intended addressee, please notify the sender immediately and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: $Request ID$ info in body but not in subject of email
We a similar issue, and it's not just related to the $Request ID$ field but any variables you may pass to the Subject line come across as null. BMC had no solution for this so I rewrote the subject lines of my emails to where you wouldn't easily be able to tell, e.g. changing $Firstname$ $Lastname$ is requesting a new username to New user request $Firstname$ $Lastname$. Hopefully BMC releases a patch for this soon. I've tried everything from recreating my Filters from scratch to using other fields, to trying to trigger emails from various types of interactions with records (e.g. Create vs. Modify) and I can't detect a specific pattern to it. I'm on 7.5 Patch 4 in production and Patch 6 in development, and it still happens in both environments consistently. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Thursday, November 18, 2010 1:49 PM To: arslist@ARSLIST.ORG Subject: $Request ID$ info in body but not in subject of email ** Hi All, 7.5 patch 3 no ITSM I have some outgoing emails that are set up with the $Request ID$ both in the subject and body of the email. Only the prefix of the Request Id appears in the subject, but not the numbers, and yet the complete correct request id appears in the body of the same email. Anyone? Thanks, Sharon _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
