While there are no specific plans to update the internal technology used for
web reporting at this time, if it is found that a new capability within web
reports that is of value to AR System customers requires such an upgrade, it
would be considered.
Note that it is not that 2.5.1 should be used - it is the only version of the
BIRT editor that is currently supported in modifying web reports. It can be
downloaded here:
http://www.eclipse.org/downloads/download.php?file=/birt/downloads/drops/R-R1-2_5_1-200909220630/birt-rcp-report-designer-2_5_1.zip
This URL is referred to in the white paper on page 6, by the way.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, March 11, 2013 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Web Reports not working
**
I've not seen the issue specifically, but Mark's question does remind me of one
of my own. BIRT is now up to v. 4.2.2. According to BMC's White Paper on how
to make BIRT work with ITSM, BIRT v 2.5.1 should be used. I couldn't find
2.5.1 but was able to make 2.5.2 work. BIRT v. 4.2.2 didn't work at all. I've
not had the time to play with any other updates between 2.5.2 and 4.2.2 to see
if any of them work.
Does anyone know if BMC has any kind of plan to issue updates so that later
versions of BIRT can be used with ITSM? One of these days, I'm sure Eclipse
will add a really valuable feature to BIRT that it would be nice to be able to
take advantage of.
Thanks,
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Monday, March 11, 2013 11:03 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Web Reports not working
**
Hi All,
Last week we applied the 7.6.04 SP3 201301041509 Hotfix to the mid-tier and now
web reports don't work. When running a report and downloading to Excel, the
actual file contains a bunch of error that start with a
org.eclipse.birt.report.service. If I run report to the screen that works fine
unless the report is list + chart I get on the screen: Chart adhoc_chart:
+ CREATE_EXTENSION_FAIL
Mid-tier is on Linux 5 and not using a crystal server. Doesn't matter if I am
using IE8 or Firefox. Nothing unusual about this hot fix. Stop, back up and
replace files and start. Anyone run into this?
Thanks
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.commailto:mbritt...@navisite.com
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