Re: BMC_GLOBAL_DEFAULT_SRVC CI
This would be a customisation though, which we're always trying to avoid. If changing the status works without affecting anything else then this config is preferable. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCR Remedy Sent: 13 March 2012 22:41 To: arslist@ARSLIST.ORG Subject: Re: BMC_GLOBAL_DEFAULT_SRVC CI Same for Problem or SLM Service field, the menu qualification do not filter only the CI-Asset related to the current company.. I suggest to change the menus attached to the Service Field.. On Tue, Mar 13, 2012 at 6:47 AM, Tauf Chowdhury taufc...@gmail.com wrote: I'm pretty sure it's tied to the default services that come with SRM. Sent from my iPhone On Mar 13, 2012, at 6:17 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, CMDB 7.6.04 SP2 The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. BMC tells us that this CI should never be deleted. Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core. I can set the status of this CI from its out-of-the-box value of 'Ordered' to 'End of Life' to remove it from the menu but would this affect the functionality that the CI is there to support? Cheers Peter _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC_GLOBAL_DEFAULT_SRVC CI
Thanks for the info, I'll check the SRM module later. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: 13 March 2012 12:47 To: arslist@ARSLIST.ORG Subject: Re: BMC_GLOBAL_DEFAULT_SRVC CI I'm pretty sure it's tied to the default services that come with SRM. Sent from my iPhone On Mar 13, 2012, at 6:17 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, CMDB 7.6.04 SP2 The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. BMC tells us that this CI should never be deleted. Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core. I can set the status of this CI from its out-of-the-box value of 'Ordered' to 'End of Life' to remove it from the menu but would this affect the functionality that the CI is there to support? Cheers Peter __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC_GLOBAL_DEFAULT_SRVC CI
I love those: do not delete or remove No reason why, no solution if you accidentally did.. Gotta love it Sent from my iPhone On Mar 13, 2012, at 7:17, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, CMDB 7.6.04 SP2 The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. BMC tells us that this CI should never be deleted. Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core. I can set the status of this CI from its out-of-the-box value of 'Ordered' to 'End of Life' to remove it from the menu but would this affect the functionality that the CI is there to support? Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC_GLOBAL_DEFAULT_SRVC CI
I'm pretty sure it's tied to the default services that come with SRM. Sent from my iPhone On Mar 13, 2012, at 6:17 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, CMDB 7.6.04 SP2 The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. BMC tells us that this CI should never be deleted. Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core. I can set the status of this CI from its out-of-the-box value of 'Ordered' to 'End of Life' to remove it from the menu but would this affect the functionality that the CI is there to support? Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC_GLOBAL_DEFAULT_SRVC CI
Same for Problem or SLM Service field, the menu qualification do not filter only the CI-Asset related to the current company.. I suggest to change the menus attached to the Service Field.. On Tue, Mar 13, 2012 at 6:47 AM, Tauf Chowdhury taufc...@gmail.com wrote: I'm pretty sure it's tied to the default services that come with SRM. Sent from my iPhone On Mar 13, 2012, at 6:17 AM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Hi All, CMDB 7.6.04 SP2 The BMC_GLOBAL_DEFAULT_SRVC CI appears in the Service field menu on the Infrastructure Change form. BMC tells us that this CI should never be deleted. Does anyone know precisely what it is for? I guess it's to do with the Service Catalog functionality in Atrium Core. I can set the status of this CI from its out-of-the-box value of 'Ordered' to 'End of Life' to remove it from the menu but would this affect the functionality that the CI is there to support? Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
