Re: Current Host ID of ARS Server always changing

[strauss]

Here is what I got as an explanation from Support when I had this problem the 
week before WWRUG:


ARServer sends an SNMP call to get the host id from the operating system. It 
will be looking for all the host ids available and as soon as it will be 
finding any of the valid host id on which the licenses are issued, it will 
recognize that license. Hence, the license keys needs to be generated with any 
of the host ids displaying with the ipconfig /all command.



But with Windows 2008 Enterprise, it generates some additional host ids which 
may not have any resemblance to the actual host ids/MAC Address of the NICs 
available on the system. Even when you restart the AR Services, the system 
might show a different host id on the Add Remove Licenses form other than 
968A20524153. This is a known behavior with Windows 2008.

I got the license regenerated for the host id displayed in the [ command : 
ipconfig /all ] results for the specific NIC port that I was using (Dell 710's 
have four), and it has remained a valid license ever since through multiple 
restarts of the Windows server and/or AR Server service.  It is definitely a 
new "feature" on Windows 2008 R2 - probably 2008 as well, but we never put an 
AR Server on 2008 to see it.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, December 11, 2009 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Current Host ID of ARS Server always changing

**
This must be a new Windows 2008 bug or design.. It works well with Windows 2003 
or Linux or other environments I have had the opportunity to license AR System 
7.5 on. Have you guys tried contacting MS and check with them as to why the 
value of the hostid windows variable changes and how to prevent that? If it is 
by design for whatever reasons to change it, there must be a way they have 
designed to prevent the change?

Else it would mess up other things too for e.g. the security features on 
wireless routers to allow known MAC addresses and disallow unknown MAC 
Addresses.

If MS didn't think of things like that before designing that feature I would be 
surprised - but then again its MS.. :-)

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Rick Cook
Sent: Friday, December 11, 2009 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Current Host ID of ARS Server always changing
** Hmmm...I just tried that with both my Ethernet and Wireless card MAC 
addresses, and BOTH times I put in the ensuing license key, I got an ARWARN 469 
saying that the key wasn't valid for this server.  After bouncing the service, 
it still shows that I am running unlicensed.

Rick
On Fri, Dec 11, 2009 at 7:52 AM, Kelly Gatewood 
mailto:kgatew...@itprophets.com>> wrote:
**
Kali,

Here is a KM from BMC on this issue.


This is an extract from an article discussion the Host ID issue on a

Windows 2008 Server:





When attempting to license the ARServer 7.5 on Windows 2008, the Current

Host ID value reported by the ARServer and displayed in the Add or

Remove Licenses form via the User Tool does not match the physical

address of any network card in the machine and changes each time the

server is rebooted.



Therefore, when licensing the machine this may work initially, but upon

reboot the Current Host ID value changes and the license will become

invalid.



The Current Host ID will always take the format of:

20524153



Note: This problem occurs on both physical machines and virtual machines

where ARS 7.5 is installed on Windows 2008.



The server uses SNMP calls to get the MAC addresses of network adapters

in the system and uses the first of these as the hostid.  For some

reason the SNMP calls used return many more entries than there are

physical adapters in the server and the MAC address of most of these are

dynamic and change on reboot.

Product

BMC Remedy AR System Server (version 7.5.00)

Environment

Windows 2008

Solution

The workaround is to ensure that the AR Server is licensed against the

MAC address of a physical network card and NOT the Current Host ID shown

in the User Tool.



The Windows AR Server will consider itself licensed if it has a valid AR

Server license for ANY MAC address on the system, even if this is not

displayed as the primary one.



Therefore, use ipconfig /all from a command line to get the MAC address

- eg;



Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : VMware Accelerated AMD PCNet

Adapter

   Physical Address. . . . . . . . . : 00-50-56-96-38-BD



and use this value (removing the - symbols) as the Host ID for licensing

th

Re: Current Host ID of ARS Server always changing

[Joe D'Souza]

This must be a new Windows 2008 bug or design.. It works well with Windows
2003 or Linux or other environments I have had the opportunity to license AR
System 7.5 on. Have you guys tried contacting MS and check with them as to
why the value of the hostid windows variable changes and how to prevent
that? If it is by design for whatever reasons to change it, there must be a
way they have designed to prevent the change?

Else it would mess up other things too for e.g. the security features on
wireless routers to allow known MAC addresses and disallow unknown MAC
Addresses.

If MS didn't think of things like that before designing that feature I would
be surprised - but then again its MS.. :-)

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Rick Cook
  Sent: Friday, December 11, 2009 1:55 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Current Host ID of ARS Server always changing


  ** Hmmm...I just tried that with both my Ethernet and Wireless card MAC
addresses, and BOTH times I put in the ensuing license key, I got an ARWARN
469 saying that the key wasn't valid for this server.  After bouncing the
service, it still shows that I am running unlicensed.

  Rick


  On Fri, Dec 11, 2009 at 7:52 AM, Kelly Gatewood 
wrote:

**
Kali,



Here is a KM from BMC on this issue.



This is an extract from an article discussion the Host ID issue on a

Windows 2008 Server:





When attempting to license the ARServer 7.5 on Windows 2008, the Current

Host ID value reported by the ARServer and displayed in the Add or

Remove Licenses form via the User Tool does not match the physical

address of any network card in the machine and changes each time the

server is rebooted.



Therefore, when licensing the machine this may work initially, but upon

reboot the Current Host ID value changes and the license will become

invalid.



The Current Host ID will always take the format of:

20524153



Note: This problem occurs on both physical machines and virtual machines

where ARS 7.5 is installed on Windows 2008.



The server uses SNMP calls to get the MAC addresses of network adapters

in the system and uses the first of these as the hostid.  For some

reason the SNMP calls used return many more entries than there are

physical adapters in the server and the MAC address of most of these are

dynamic and change on reboot.

Product

BMC Remedy AR System Server (version 7.5.00)

Environment

Windows 2008

Solution

The workaround is to ensure that the AR Server is licensed against the

MAC address of a physical network card and NOT the Current Host ID shown

in the User Tool.



The Windows AR Server will consider itself licensed if it has a valid AR

Server license for ANY MAC address on the system, even if this is not

displayed as the primary one.



Therefore, use ipconfig /all from a command line to get the MAC address

- eg;



Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : VMware Accelerated AMD PCNet

Adapter

   Physical Address. . . . . . . . . : 00-50-56-96-38-BD



and use this value (removing the - symbols) as the Host ID for licensing

the AR Server, in this example it would be 0050569638BD (all letters

should be in capitals).





Please use this information to request the proper license for your

server. After you installed the AR server 7.5 again, license it, apply

the user and application licenses, and then install Atrium CMDB and the

ITSM suite.



Kelly Gatewood

Senior Solutions Architect

IT Prophets

Cell 615-830-5078

www.itprophets.com



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Friday, December 11, 2009 3:34 AM
To: arslist@ARSLIST.ORG
Subject: Current Host ID of ARS Server always changing



**

Anyone else having problems with the Current Host ID of ARS Server
always changing? ARS Server is installed on a virtual Windows Server 2008.
Checked the MAC Address of the Windows Server and it hasn't changed.



This causes the license to become invalid, thus, we always have to
reapply a new one.



Regards,

Kali



NOTICE

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in this
email in any way. If you received it in error, please tell us immediately by
return email and delete the document. We do not guarantee the integrity of
any e-mails or attached files and are not responsible 

Re: Current Host ID of ARS Server always changing

[Rick Cook]

Hmmm...I just tried that with both my Ethernet and Wireless card MAC
addresses, and BOTH times I put in the ensuing license key, I got an ARWARN
469 saying that the key wasn't valid for this server.  After bouncing the
service, it still shows that I am running unlicensed.

Rick

On Fri, Dec 11, 2009 at 7:52 AM, Kelly Gatewood wrote:

> **
>
> Kali,
>
>
>
> Here is a KM from BMC on this issue.
>
>
>
> This is an extract from an article discussion the Host ID issue on a
>
> Windows 2008 Server:
>
>
>
> 
>
> When attempting to license the ARServer 7.5 on Windows 2008, the Current
>
> Host ID value reported by the ARServer and displayed in the Add or
>
> Remove Licenses form via the User Tool does not match the physical
>
> address of any network card in the machine and changes each time the
>
> server is rebooted.
>
>
>
> Therefore, when licensing the machine this may work initially, but upon
>
> reboot the Current Host ID value changes and the license will become
>
> invalid.
>
>
>
> The Current Host ID will always take the format of:
>
> 20524153
>
>
>
> Note: This problem occurs on both physical machines and virtual machines
>
> where ARS 7.5 is installed on Windows 2008.
>
>
>
> The server uses SNMP calls to get the MAC addresses of network adapters
>
> in the system and uses the first of these as the hostid.  For some
>
> reason the SNMP calls used return many more entries than there are
>
> physical adapters in the server and the MAC address of most of these are
>
> dynamic and change on reboot.
>
> Product
>
> BMC Remedy AR System Server (version 7.5.00)
>
> Environment
>
> Windows 2008
>
> Solution
>
> The workaround is to ensure that the AR Server is licensed against the
>
> MAC address of a physical network card and NOT the Current Host ID shown
>
> in the User Tool.
>
>
>
> The Windows AR Server will consider itself licensed if it has a valid AR
>
> Server license for ANY MAC address on the system, even if this is not
>
> displayed as the primary one.
>
>
>
> Therefore, use ipconfig /all from a command line to get the MAC address
>
> - eg;
>
>
>
> Ethernet adapter Local Area Connection:
>
>Connection-specific DNS Suffix  . :
>
>Description . . . . . . . . . . . : VMware Accelerated AMD PCNet
>
> Adapter
>
>Physical Address. . . . . . . . . : 00-50-56-96-38-BD
>
>
>
> and use this value (removing the - symbols) as the Host ID for licensing
>
> the AR Server, in this example it would be 0050569638BD (all letters
>
> should be in capitals).
>
> 
>
>
>
> Please use this information to request the proper license for your
>
> server. After you installed the AR server 7.5 again, license it, apply
>
> the user and application licenses, and then install Atrium CMDB and the
>
> ITSM suite.
>
>
>
> *Kelly Gatewood*
>
> Senior Solutions Architect
>
> IT Prophets
>
> Cell 615-830-5078
>
> www.itprophets.com
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kali Obsum
> *Sent:* Friday, December 11, 2009 3:34 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Current Host ID of ARS Server always changing
>
>
>
> **
>
> Anyone else having problems with the Current Host ID of ARS Server always
> changing? ARS Server is installed on a virtual Windows Server 2008. Checked
> the MAC Address of the Windows Server and it hasn't changed.
>
>
>
> This causes the license to become invalid, thus, we always have to reapply
> a new one.
>
>
>
> Regards,
>
> Kali
>
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are not the
> intended recipient, you must not disclose or use the information in this
> email in any way. If you received it in error, please tell us immediately by
> return email and delete the document. We do not guarantee the integrity of
> any e-mails or attached files and are not responsible for any changes made
> to them by any other person.
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Re: Current Host ID of ARS Server always changing

[Kelly Gatewood]

Kali,

Here is a KM from BMC on this issue.


This is an extract from an article discussion the Host ID issue on a

Windows 2008 Server:





When attempting to license the ARServer 7.5 on Windows 2008, the Current

Host ID value reported by the ARServer and displayed in the Add or

Remove Licenses form via the User Tool does not match the physical

address of any network card in the machine and changes each time the

server is rebooted.



Therefore, when licensing the machine this may work initially, but upon

reboot the Current Host ID value changes and the license will become

invalid.



The Current Host ID will always take the format of:

20524153



Note: This problem occurs on both physical machines and virtual machines

where ARS 7.5 is installed on Windows 2008.



The server uses SNMP calls to get the MAC addresses of network adapters

in the system and uses the first of these as the hostid.  For some

reason the SNMP calls used return many more entries than there are

physical adapters in the server and the MAC address of most of these are

dynamic and change on reboot.

Product

BMC Remedy AR System Server (version 7.5.00)

Environment

Windows 2008

Solution

The workaround is to ensure that the AR Server is licensed against the

MAC address of a physical network card and NOT the Current Host ID shown

in the User Tool.



The Windows AR Server will consider itself licensed if it has a valid AR

Server license for ANY MAC address on the system, even if this is not

displayed as the primary one.



Therefore, use ipconfig /all from a command line to get the MAC address

- eg;



Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : VMware Accelerated AMD PCNet

Adapter

   Physical Address. . . . . . . . . : 00-50-56-96-38-BD



and use this value (removing the - symbols) as the Host ID for licensing

the AR Server, in this example it would be 0050569638BD (all letters

should be in capitals).





Please use this information to request the proper license for your

server. After you installed the AR server 7.5 again, license it, apply

the user and application licenses, and then install Atrium CMDB and the
ITSM suite.

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Friday, December 11, 2009 3:34 AM
To: arslist@ARSLIST.ORG
Subject: Current Host ID of ARS Server always changing

**
Anyone else having problems with the Current Host ID of ARS Server always 
changing? ARS Server is installed on a virtual Windows Server 2008. Checked the 
MAC Address of the Windows Server and it hasn't changed.

This causes the license to become invalid, thus, we always have to reapply a 
new one.

Regards,
Kali


NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
other person.


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Re: Current Host ID of ARS Server always changing

[SriSamSri Appecherla]

Hi Kali,

I read about this a few days ago. When the ARS is installed on virtual
server, the license should be taken with any of the MAC addresses as the
host id. Please check and let me know if this helps.

Regards,
SriSamSri Appecherla
Mobile# +91 988 480 4001


On Fri, Dec 11, 2009 at 3:03 PM, Kali Obsum wrote:

> **
> Anyone else having problems with the Current Host ID of ARS Server always
> changing? ARS Server is installed on a virtual Windows Server 2008. Checked
> the MAC Address of the Windows Server and it hasn't changed.
>
> This causes the license to become invalid, thus, we always have to reapply
> a new one.
>
> Regards,
> Kali
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are not the
> intended recipient, you must not disclose or use the information in this
> email in any way. If you received it in error, please tell us immediately by
> return email and delete the document. We do not guarantee the integrity of
> any e-mails or attached files and are not responsible for any changes made
> to them by any other person.
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Current Host ID of ARS Server always changing

[DCI Remedy]

I've used this for a dev server on VM.
http://www.mydigitallife.info/2008/06/30/how-to-change-or-spoof-mac-address-
in-windows-xp-vista-server-20032008-mac-os-x-unix-and-linux/

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Friday, December 11, 2009 3:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Current Host ID of ARS Server always changing

 

** 

Yes - search the knowledge base for 20015161 and you'll find "
<http://rkm.bmc.com/rkm/search.jsp?&user=Self%20Help&locale=en&ID_EQueryTerm
s=AND%20'20015161'&ID_Sources=Solutions&ID_Published=on&remedy=1&SP=0>
Licenses generated from the Current Host ID value in ARS 7.5 become invalid
after reboot of the Windows 2008 machine"

 

The solution is to get a license against the physical mac address of your
network card rather than the one reported in the Server Administration
console.

 

 

Mark Walters

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or support representative for BMC Software, Inc.

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: 11 December 2009 09:34
To: arslist@ARSLIST.ORG
Subject: Current Host ID of ARS Server always changing

 

** 

Anyone else having problems with the Current Host ID of ARS Server always
changing? ARS Server is installed on a virtual Windows Server 2008. Checked
the MAC Address of the Windows Server and it hasn't changed.

 

This causes the license to become invalid, thus, we always have to reapply a
new one.

 

Regards,

Kali

 

NOTICE 

The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this
email in any way. If you received it in error, please tell us immediately by
return email and delete the document. We do not guarantee the integrity of
any e-mails or attached files and are not responsible for any changes made
to them by any other person.

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


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Re: Current Host ID of ARS Server always changing

[Walters, Mark]

Yes - search the knowledge base for 20015161 and you'll find "Licenses 
generated from the Current Host ID value in ARS 7.5 become invalid after reboot 
of the Windows 2008 
machine"

The solution is to get a license against the physical mac address of your 
network card rather than the one reported in the Server Administration console.


Mark Walters

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or support representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: 11 December 2009 09:34
To: arslist@ARSLIST.ORG
Subject: Current Host ID of ARS Server always changing

**
Anyone else having problems with the Current Host ID of ARS Server always 
changing? ARS Server is installed on a virtual Windows Server 2008. Checked the 
MAC Address of the Windows Server and it hasn't changed.

This causes the license to become invalid, thus, we always have to reapply a 
new one.

Regards,
Kali


NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
other person.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

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