Re: Last login time for a user
If your network folks track things for security they may have what you need even if ARSystem doesn't. Same with mid-tier logging. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: March 19, 2015 3:21 PM To: arslist@ARSLIST.ORG Subject: Last login time for a user ** All, I hope this day finds everyone well. I had a request to find the last login time for all of the users on my ITSM 7.6.4 system. However, we do not have user logging enabled. Any idea where that data might be kept? Thanks, Howard Howard Richter, Senior Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com mailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Last login time for a user
Thanks to all. That is what I thought, we wound have to had user logging as well as license tracking already enabled. Have a great weekend, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, March 19, 2015 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Last login time for a user Hi, But you still need License Tracking turned on in order to track things. The user log shows READ, RESTRICTED READ and FLOATING READ users which the License Tracking does not. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. There is the License Tracking feature (Configuration tab of Server Information). This will create entries in the AR system Historical Licensing and AR System Current License Usage forms which could be used to track login times. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Last login time for a user
If you need to do it retroactively, couldn't you use the AR System User Preferences form's Modified Date? I'm not entirely sure if it would work 100% of the time but I would investigate that as an option. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Thursday, March 19, 2015 2:21 PM To: arslist@ARSLIST.ORG Subject: Last login time for a user ** All, I hope this day finds everyone well. I had a request to find the last login time for all of the users on my ITSM 7.6.4 system. However, we do not have user logging enabled. Any idea where that data might be kept? Thanks, Howard Howard Richter, Senior Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 [ecm_036069_email] _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Last login time for a user
Howard, To the best of my knowledge, this information is not stored OOTB. I have workflow that keeps that information updated for me. On Thu, Mar 19, 2015 at 1:21 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, I hope this day finds everyone well. I had a request to find the last login time for all of the users on my ITSM 7.6.4 system. However, we do not have user logging enabled. Any idea where that data might be kept? Thanks, Howard *Howard Richter, Senior Remedy Administrator* 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 [image: ecm_036069_email] _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Last login time for a user
There is the License Tracking feature (Configuration tab of Server Information). This will create entries in the AR system Historical Licensing and AR System Current License Usage forms which could be used to track login times. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Last login time for a user
Hi, But you still need License Tracking turned on in order to track things. The user log shows READ, RESTRICTED READ and FLOATING READ users which the License Tracking does not. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. There is the License Tracking feature (Configuration tab of Server Information). This will create entries in the AR system Historical Licensing and AR System Current License Usage forms which could be used to track login times. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
