Re: Performance issue as ARServed takes 100% CPU utilization
Look for code that is running away or overly ambitious: - Active links that run on an interval that do massive queries - Escalations that do massive updates running during prime time - Code that trips a filter that trips a filter that trips a filter that does massive updates Check your logs to see what's going on during those peak CPU utilization times. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA Sent: Friday, July 17, 2009 8:05 AM To: arslist@ARSLIST.ORG Subject: Performance issue as ARServed takes 100% CPU utilization Importance: High Hello List, We have been observing that, when ARServed process reaches to 100% CPU utilization, system performance get degraded drastically. Even if system still has another CPU available means in total it's 50% utilized. This results into when user even couldn't login. Please advice how I can unblock the situation. Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Performance issue as ARServed takes 100% CPU utilization
you may want to post your ar.conf as well.. remove the password strings for us, even if hashed. On Fri, Jul 17, 2009 at 9:05 AM, Manish SINGLA manish.sin...@st.com wrote: Hello List, We have been observing that, when ARServed process reaches to 100% CPU utilization, system performance get degraded drastically. Even if system still has another CPU available means in total it's 50% utilized. This results into when user even couldn't login. Please advice how I can unblock the situation. Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Performance issue as ARServed takes 100% CPU utilization
So this is a one proc box? How much memory? How many users access the system, total, and contiguous? What OS? 32 or 64 bit? What DB? What version of Remedy? What did the compatibility matrix say? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Manish SINGLA Sent: Friday, July 17, 2009 08:05 To: arslist@ARSLIST.ORG Subject: Performance issue as ARServed takes 100% CPU utilization Importance: High Hello List, We have been observing that, when ARServed process reaches to 100% CPU utilization, system performance get degraded drastically. Even if system still has another CPU available means in total it's 50% utilized. This results into when user even couldn't login. Please advice how I can unblock the situation. Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Performance issue as ARServed takes 100% CPU utilization
The cpu utilization tells you the process is busy doing something, the real questions is, What is the process doing? Turn on your api logs and check it out. There are some operations that block, which would explain it being bound to a single cpu. What is the cache mode of the server? Axton Grams On Fri, Jul 17, 2009 at 8:05 AM, Manish SINGLA manish.sin...@st.com wrote: Hello List, We have been observing that, when ARServed process reaches to 100% CPU utilization, system performance get degraded drastically. Even if system still has another CPU available means in total it's 50% utilized. This results into when user even couldn't login. Please advice how I can unblock the situation. Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Performance issue as ARServed takes 100% CPU utilization
I have seen an older version of Email engine do this? in the configuration it was set to 1, 1 should be minutes, but I remember there were versions that this was Seconds instead.. And so then I was seeing polling to the SMTP server several times a second, causing CPU spike. Turning on admin panel, turning on server events can cause CPU hit's that would bring it up, Especially if the server cannot handle in the first place (slow server - old)... Hope those help.. have a great day. On Fri, Jul 17, 2009 at 11:01 AM, Axton axton.gr...@gmail.com wrote: ** The cpu utilization tells you the process is busy doing something, the real questions is, What is the process doing? Turn on your api logs and check it out. There are some operations that block, which would explain it being bound to a single cpu. What is the cache mode of the server? Axton Grams On Fri, Jul 17, 2009 at 8:05 AM, Manish SINGLA manish.sin...@st.comwrote: Hello List, We have been observing that, when ARServed process reaches to 100% CPU utilization, system performance get degraded drastically. Even if system still has another CPU available means in total it's 50% utilized. This results into when user even couldn't login. Please advice how I can unblock the situation. Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
