Re: Reported Source (HPD:Help Desk)
Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks Regards, Anil Kumar K On 20 Sep 2014 00:17, Drake, David david.dr...@kbslp.com wrote: ** Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don’t show up in the SYS:Reported Source form and that form won’t accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reported Source (HPD:Help Desk)
Thanks, it doesn’t appear that that form allows field overlays evidently however. Much obliged nevertheless Dave Drake Application Systems Analyst ITSM Application Support From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar Sent: Friday, September 19, 2014 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Reported Source (HPD:Help Desk) ** Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks Regards, Anil Kumar K On 20 Sep 2014 00:17, Drake, David david.dr...@kbslp.commailto:david.dr...@kbslp.com wrote: ** Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don’t show up in the SYS:Reported Source form and that form won’t accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reported Source (HPD:Help Desk)
First you have to create an overlay of the form, view, etc, then overlay the field. On Sep 19, 2014, at 2:55 PM, Drake, David david.dr...@kbslp.com wrote: ** Thanks, it doesn’t appear that that form allows field overlays evidently however. Much obliged nevertheless Dave Drake Application Systems Analyst ITSM Application Support From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar Sent: Friday, September 19, 2014 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Reported Source (HPD:Help Desk) ** Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks Regards, Anil Kumar K On 20 Sep 2014 00:17, Drake, David david.dr...@kbslp.com wrote: ** Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don’t show up in the SYS:Reported Source form and that form won’t accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reported Source
Hi Mark, Since 7.5 Remedy includes a very neat Show relationships feature. It is enabled by ticking the box for object relationships on the main server config tab in AR System Administration and restarting. Once you have this feature enabled it will show you the workflow that directly relates to a field or other object. There are some relationships that are not shown such as where the field is included in a join form but it will give you a pretty good indication of the workflow implications of changing a field. It is fast too and a lot quicker than trying to open new lists for the various object types and trying to work out form the name if they relate. I think Change requests are not the sort of thing that really requires tracking of the reported source as they are typically not directly phoned in from end users and/or done in great volumes. I'd say you are correct in your assertion that the field is not on the Change form. Rod On 22 October 2012 11:49, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, ** ** Sort of new to ITSM 7.6 and need to change the Reported Source in the Incident. I know I need to make the change in the Incident Create and Incident forms. Is there anywhere else? Any workflow behind these value?** ** ** ** On a similar note I don’t see Reported Source on the Change form or the Change Create form Am I missing something or was it not included? ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Reported Source
That field is on many more forms. Here's a SQL statement you can use to find them all based on the field ID. If you're using overlays, you'll need to create overlays for the join forms and the views the field is on. select arschema.name, field.fieldId, field.FieldName from field left outer join arschema on arschema.schemaid=field.schemaid where fieldName = '100215' HPD:Help Desk HPD:Help Desk Classic HPD:Help Desk_SLA HPD:HelpDeskPeopleReportJoin HPD:Incident Management Console HPD:IncidentInterface HPD:IncidentInterface_Create HPD:LoadHelpDesk HPD:LoadTemplate HPD:Search-Assignment Logs HPD:Search-Associations HPD:Search-Worklog HPD:Template HPD:TemplateCustomerJoin HPD:TemplateSPGAssocLookup HPD:TemplateSPGLookUp SYS:Reported Source Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
