Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: FOUO Thien, Could you forward whatever BMC sends you. We get that same issue intermittently. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Tuesday, July 07, 2009 11:25 AM To: arslist@ARSLIST.ORG Subject: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thank you all for your suggestions. After using them, I still was not able to make the AR User floating working for my users. I then did what Remedy support suggested (restart Remedy service), and it worked. I then talked to them to see why this has happened, to see what the root cause of the problem might be. Basically, they said they have seen this before and it could be due to various reasons, such as, cache problems. Anyway, I asked them to send me something in writing, and hopefully, I'll receive that email soon. Again, thanks for everyone's involvement. Thien -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, July 07, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Additionally, try logging into only that server with your admin tool. If you receive the standard message stating: This version of the Action Request System(R) is ready for use or evaluation without purchasing or activiating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com. (ARERR 2877) server name If you receive the above error message, then something is wrong with your AR Server license (probably the MAC address/Host ID). Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Tuesday, July 07, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO No, the Read(floating) license stays with that user. The user can search but cannot save or modify any ticket. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net
Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)
And then I read the resolution thread... Nevermind my last email. On Tue, Jul 7, 2009 at 8:24 AM, Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil wrote: Classification: UNCLASSIFIED Caveats: FOUO Thank you all for your suggestions. After using them, I still was not able to make the AR User floating working for my users. I then did what Remedy support suggested (restart Remedy service), and it worked. I then talked to them to see why this has happened, to see what the root cause of the problem might be. Basically, they said they have seen this before and it could be due to various reasons, such as, cache problems. Anyway, I asked them to send me something in writing, and hopefully, I'll receive that email soon. Again, thanks for everyone's involvement. Thien -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, July 07, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Additionally, try logging into only that server with your admin tool. If you receive the standard message stating: This version of the Action Request System(R) is ready for use or evaluation without purchasing or activiating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com. (ARERR 2877) server name If you receive the above error message, then something is wrong with your AR Server license (probably the MAC address/Host ID). Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Tuesday, July 07, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO No, the Read(floating) license stays with that user. The user can search but cannot save or modify any ticket. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: FOUO
Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)
I have encountered similar problems with a client that was caused by the user cache and we had to do the same thing. They were still in the testing mode and only one user encountered the issue. -Original Message- From: Jason Miller jason.mil...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 4:06 pm Subject: Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED) ** And then I read the resolution thread...? Nevermind my last email. On Tue, Jul 7, 2009 at 8:24 AM, Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil wrote: Classification: UNCLASSIFIED Caveats: FOUO Thank you all for your suggestions. After using them, I still was not able to make the AR User floating working for my users. I then did what Remedy support suggested (restart Remedy service), and it worked. I then talked to them to see why this has happened, to see what the root cause of the problem might be. Basically, they said they have seen this before and it could be due to various reasons, such as, cache problems. Anyway, I asked them to send me something in writing, and hopefully, I'll receive that email soon. Again, thanks for everyone's involvement. Thien -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, July 07, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Additionally, try logging into only that server with your admin tool. If you receive the standard message stating: This version of the Action Request System(R) is ready for use or evaluation without purchasing or activiating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com. (ARERR 2877) server name If you receive the above error message, then something is wrong with your AR Server license (probably the MAC address/Host ID). Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Tuesday, July 07, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO No, the Read(floating) license stays with that user. The user can search but cannot save or modify any ticket. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: ? ? ? ? Nguyen, AnhThien Mr CTR NG NGB ARNG ? ? ? ? ? ? ?anhthien.ngu...@us.army.mil Date: ? ? ? ? Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating ?license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. ?However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO
