And then I read the resolution thread... Nevermind my last email. On Tue, Jul 7, 2009 at 8:24 AM, Nguyen, AnhThien Mr CTR NG NGB ARNG < [email protected]> wrote:
> Classification: UNCLASSIFIED > Caveats: FOUO > > Thank you all for your suggestions. After using them, I still was not able > to > make the AR User floating working for my users. I then did what Remedy > support suggested (restart Remedy service), and it worked. I then talked to > them to see why this has happened, to see what the root cause of the > problem > might be. Basically, they said they have seen this before and it could be > due > to various reasons, such as, cache problems. Anyway, I asked them to send > me > something in writing, and hopefully, I'll receive that email soon. > > Again, thanks for everyone's involvement. > > Thien > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Opela, Gary L CTR USAF AFMC 72 > CS/SCBAH > Sent: Tuesday, July 07, 2009 10:38 AM > To: [email protected] > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > Additionally, try logging into only that server with your admin tool. If > you > receive the standard message stating: > > "This version of the Action Request System(R) is ready for use or > evaluation > without purchasing or activiating an authorization key. For unlimited > capabilities, contact your sales representative or visit www.remedy.com. > (ARERR 2877) <server name>" > > If you receive the above error message, then something is wrong with your > AR > Server license (probably the MAC address/Host ID). > > > Thanks, > > Gary Opela, Jr. > Sr. Remedy Engineer > Avaya Phone Admin > RSP Cert, Sec+ > 405 739 7006 x30043 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB > ARNG > Sent: Tuesday, July 07, 2009 9:32 AM > To: [email protected] > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > Classification: UNCLASSIFIED > Caveats: FOUO > > No, the Read(floating) license stays with that user. The user can search > but > cannot save or modify any ticket. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Rick Cook > Sent: Tuesday, July 07, 2009 10:25 AM > To: [email protected] > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > Do the floating(read) licences convert to write licenses when a search or > modify is performed? > > Rick > > -----Original Message----- > From: "Nguyen, AnhThien Mr CTR NG NGB ARNG" > <[email protected]> > > Date: Tue, 7 Jul 2009 10:21:28 > To: <[email protected]> > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > > Classification: UNCLASSIFIED > Caveats: FOUO > > Thanks Roger, but we are well below the number of Floating licenses > available. Everyone that has an AR User floating licensing are experiencing > this problem, not just a few. I have also tried what you suggested in > releasing every floating user. However, when they log back in and receive > an > AR User floating, they still get the Read (floating). > > Btw, we're ARS 7.1. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Roger Justice > Sent: Tuesday, July 07, 2009 10:06 AM > To: [email protected] > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > ** This is working as designed. When a person with a floating license logs > in they are provided a Read(floating) license, when they save the system > queries the floating licenses to determine if a write license is available. > The problem you are encountering could be associated to Floating write > licenses not being released. Do a license count if this occurs again to see > how many floating licenses are being used. > > > -----Original Message----- > From: Nguyen, AnhThien Mr CTR NG NGB ARNG <[email protected]> > To: [email protected] > Sent: Tue, Jul 7, 2009 9:56 am > Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) > > > Classification: UNCLASSIFIED > Caveats: FOUO > > Thanks Rick. However, I have talked with Remedy and they verified that my > AR > Server license is valid and supported. Looks like a restart is necessary. > Otherwise, do you have any other thoughts? > > TIA > Thien > > -----Original Message----- > From: Action Request System discussion list(ARSList)_Platinum Sponsor: > [email protected] ARSlist: "Where the Answers Are"_ > > Classification: UNCLASSIFIED > Caveats: FOUO > > ________________________________________________________________________ > _____ > __ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: > "Where the Answers Are" > Classification: UNCLASSIFIED > Caveats: FOUO > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > _____________________________________________________________________________ > __ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: > "Where the Answers Are" > Classification: UNCLASSIFIED > Caveats: FOUO > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
