Re: SLM 7.1 web dashboard images missing
There is a step in the documentation (configuration pg 61) where you have to specify a path in SLM:ConfigPreferences to the mid-tier web server in order for them to show up. Don't get too excited, however, since there is still one entire table in the Service Targets dashboard that does not show up in mid-tier, only in the User Tool. They logged a defect for me, but maybe it is a blessing since another defect in the same table opens the incorrect incident for the one displayed - they are drilling down on entry id instead of incident id. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, May 22, 2008 10:53 AM To: arslist@ARSLIST.ORG Subject: SLM 7.1 web dashboard images missing ** We are using SLM 7.1 - on the WUT everything is fine. On the web none of the images in the tables on the dashboard show up. They simply just show the red X's you get from any webpage where the image is missing. Specifically these are the images that show up in the Status and Previous columns and there are two possible images - Breached and Compliant. All of the images on the rest of the page show correctly. Two questions: 1.) Are these images supposed to show in the SLM Application object under the Support Files tab? If so, what are they called? 2.) Do they work for anyone else using SLM 7.1 Dashboard on the web? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 web dashboard images missing - RESOLVED
Actually - you were very close. I made the mistake of following the directions. They said Use the actual server name. I did that along with port (ie, http://server:port/). I also tried it without the port. What it really wanted was the load balancer name without the port. So http://loadbalancername/ worked. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, May 22, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 web dashboard images missing ** There is a step in the documentation (configuration pg 61) where you have to specify a path in SLM:ConfigPreferences to the mid-tier web server in order for them to show up. Don't get too excited, however, since there is still one entire table in the Service Targets dashboard that does not show up in mid-tier, only in the User Tool. They logged a defect for me, but maybe it is a blessing since another defect in the same table opens the incorrect incident for the one displayed - they are drilling down on entry id instead of incident id. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, May 22, 2008 10:53 AM To: arslist@ARSLIST.ORG Subject: SLM 7.1 web dashboard images missing ** We are using SLM 7.1 - on the WUT everything is fine. On the web none of the images in the tables on the dashboard show up. They simply just show the red X's you get from any webpage where the image is missing. Specifically these are the images that show up in the Status and Previous columns and there are two possible images - Breached and Compliant. All of the images on the rest of the page show correctly. Two questions: 1.) Are these images supposed to show in the SLM Application object under the Support Files tab? If so, what are they called? 2.) Do they work for anyone else using SLM 7.1 Dashboard on the web? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 web dashboard images missing - RESOLVED
Okay - and I misspoke on which manual it was in, didn't I - Installation pg 61-62. I had not hit what you did since I have no load balancer, and I did have to specify port :8080 for tomcat. Speaking of ports, if your mid-tier is under SSL and tomcat is forwarding to 8443, it is impossible to set the dashboard mid-tier value to https:// - only http:// is a valid entry. It still works if tomcat is forwarding 8080 to 8443, but you do get the mixed security message whenever you open the dashboard. Based on this, and the other problems with the dashboard (Related Measurements table field disappears on Service Target dashboard in mid-tier, it's pretty obvious that no one actually tested this stuff before releasing it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, May 22, 2008 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 web dashboard images missing - RESOLVED ** Actually - you were very close. I made the mistake of following the directions. They said Use the actual server name. I did that along with port (ie, http://server:port/). I also tried it without the port. What it really wanted was the load balancer name without the port. So http://loadbalancername/ worked. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, May 22, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 web dashboard images missing ** There is a step in the documentation (configuration pg 61) where you have to specify a path in SLM:ConfigPreferences to the mid-tier web server in order for them to show up. Don't get too excited, however, since there is still one entire table in the Service Targets dashboard that does not show up in mid-tier, only in the User Tool. They logged a defect for me, but maybe it is a blessing since another defect in the same table opens the incorrect incident for the one displayed - they are drilling down on entry id instead of incident id. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, May 22, 2008 10:53 AM To: arslist@ARSLIST.ORG Subject: SLM 7.1 web dashboard images missing ** We are using SLM 7.1 - on the WUT everything is fine. On the web none of the images in the tables on the dashboard show up. They simply just show the red X's you get from any webpage where the image is missing. Specifically these are the images that show up in the Status and Previous columns and there are two possible images - Breached and Compliant. All of the images on the rest of the page show correctly. Two questions: 1.) Are these images supposed to show in the SLM Application object under the Support Files tab? If so, what are they called? 2.) Do they work for anyone else using SLM 7.1 Dashboard on the web? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 web dashboard images missing - RESOLVED
Thanks for the heads up - one of the next major steps is to switch everything to https and secure it all From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, May 22, 2008 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 web dashboard images missing - RESOLVED ** Okay - and I misspoke on which manual it was in, didn't I - Installation pg 61-62. I had not hit what you did since I have no load balancer, and I did have to specify port :8080 for tomcat. Speaking of ports, if your mid-tier is under SSL and tomcat is forwarding to 8443, it is impossible to set the dashboard mid-tier value to https:// - only http:// is a valid entry. It still works if tomcat is forwarding 8080 to 8443, but you do get the mixed security message whenever you open the dashboard. Based on this, and the other problems with the dashboard (Related Measurements table field disappears on Service Target dashboard in mid-tier, it's pretty obvious that no one actually tested this stuff before releasing it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, May 22, 2008 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 web dashboard images missing - RESOLVED ** Actually - you were very close. I made the mistake of following the directions. They said Use the actual server name. I did that along with port (ie, http://server:port/). I also tried it without the port. What it really wanted was the load balancer name without the port. So http://loadbalancername/ worked. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, May 22, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 web dashboard images missing ** There is a step in the documentation (configuration pg 61) where you have to specify a path in SLM:ConfigPreferences to the mid-tier web server in order for them to show up. Don't get too excited, however, since there is still one entire table in the Service Targets dashboard that does not show up in mid-tier, only in the User Tool. They logged a defect for me, but maybe it is a blessing since another defect in the same table opens the incorrect incident for the one displayed - they are drilling down on entry id instead of incident id. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, May 22, 2008 10:53 AM To: arslist@ARSLIST.ORG Subject: SLM 7.1 web dashboard images missing ** We are using SLM 7.1 - on the WUT everything is fine. On the web none of the images in the tables on the dashboard show up. They simply just show the red X's you get from any webpage where the image is missing. Specifically these are the images that show up in the Status and Previous columns and there are two possible images - Breached and Compliant. All of the images on the rest of the page show correctly. Two questions: 1.) Are these images supposed to show in the SLM Application object under the Support Files tab? If so, what are they called? 2.) Do they work for anyone else using SLM 7.1 Dashboard on the web? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
