Re: Stop Notifications By Support Group
10,000 Incident notifications or 10,000 individual notifications? -Original Message- From: Frank Caruso caruso.fr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Jul 27, 2015 8:38 am Subject: Re: Stop Notifications By Support Group That would work but the email engine will still have to send a huge amount of email. We're talking 10,000+ per day just for that group. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop Notifications By Support Group
Modify the Group Configuration to send the notifications to a distribution list. Then each user can set up an Outlook filter for the Distribution list. -Original Message- From: Frank Caruso caruso.fr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Jul 27, 2015 8:24 am Subject: Stop Notifications By Support Group ITSM 8.1.02 Is there a way to stop certain notifications by support group without doing any development? We have one group with a large number of members that gets a huge amount of Ownership assignment and Resolution email. We know we can turn it off at the user level but there are so many users and membership in the group changes often. Would be nice to be able to do this for the entire group. Thoughts? TIA Frank Caruso Acuity, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop Notifications By Support Group
That would work but the email engine will still have to send a huge amount of email. We're talking 10,000+ per day just for that group. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop Notifications By Support Group
As I stated you can modify the group configuration to only send one email to a distribution list. The Exchange Server will then send to everyone on the Distribution list. The Remedy Email engine will not be overloaded. -Original Message- From: Frank Caruso caruso.fr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Jul 27, 2015 10:23 am Subject: Re: Stop Notifications By Support Group Each time an incidents is created each member of the support is notified because they are set as the Owner group. Same for the resolution of those incidents. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop Notifications By Support Group
Do you want to kill those notifications (owner assignment/resolution) for all groups or only that specific group? If it's for all groups, you can disable by going to the sys:notification form. Otherwise, you may have to edit some code. Ben Cantatore Remedy Product Manager Bed Bath Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG, Date: 07/27/2015 10:56 AM Subject:Re: Stop Notifications By Support Group Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG That would be perfect if we wanted to stop ALL notifications but we only want to stop Ownership assignment and Ownership Resolution. Thank you Roger. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop Notifications By Support Group
Each time an incidents is created each member of the support is notified because they are set as the Owner group. Same for the resolution of those incidents. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop Notifications By Support Group
That would be perfect if we wanted to stop ALL notifications but we only want to stop Ownership assignment and Ownership Resolution. Thank you Roger. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop Notifications By Support Group
I suggest that you double check configuring the Notification Preferences. A Group can be captured and the Group can be notified. -Original Message- From: Frank Caruso caruso.fr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Jul 27, 2015 10:56 am Subject: Re: Stop Notifications By Support Group That would be perfect if we wanted to stop ALL notifications but we only want to stop Ownership assignment and Ownership Resolution. Thank you Roger. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop Notifications By Support Group
Again, that would turn it off for ALL support groups. Thanks for the reply. What I did find, and maybe Roger was eluding to this, is that you can create NTE:CFG-Notification Events records for a single support group. I created a new Ownership Assignment event at the System level for the Incident module. I set the sort order to 100 and Individual and Group notifications to No. I also change the sort of the OOTB System Incident Ownership Assign event to 0; leaving the sort at NULL forced it be the first record found. With the new record in place the system no longer sends Ownership Assignment notifications to the one support group. All other groups continue to get the notifications. Unfortunately this is only for Incident Ownership Assignment. The good folks at BMC did not code the system the same way for Ownership Resolution :) Now digging through code to see what it will take to get it working for Ownership Resolution. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stop Notifications By Support Group
Fred On the SYS:Notificaton Messages form, search Notification Message Tag = HPD-INC-OwnerAssignment. Simply change the status from Enabled to something else. I set this to Offline. If you email me directly can send you the Notification Engine Guide where this is covered. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, July 27, 2015 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Stop Notifications By Support Group ** I suggest that you double check configuring the Notification Preferences. A Group can be captured and the Group can be notified. -Original Message- From: Frank Caruso caruso.fr...@gmail.commailto:caruso.fr...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Mon, Jul 27, 2015 10:56 am Subject: Re: Stop Notifications By Support Group That would be perfect if we wanted to stop ALL notifications but we only want to stop Ownership assignment and Ownership Resolution. Thank you Roger. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
