Re: arimportcmd 7.1 verses 7.6.04
Yes, But you will probably put it in a separate bin71-directory, with the required dlls/libs. You might also need to changed LD_LIBRARY_PATH before you call it on Unix/Linux. First you should try and run the 7.1 version and manually to see if it resolves your problem. Best Regards - Misi, RRR AB, http://rrr.se Are you saying copy the arimportcmd from the 7.1 server to the 7.6.04 server? Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, March 11, 2013 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd 7.1 verses 7.6.04 Hi, Why not use the old arimportcmd against the new server? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I was hoping someone can point me in the correct direction. We have several dozen scripts we run on our servers that do data imports using the arimportcmd. We have been running these scripts, in some capacity, for over 9+ years without issue. However, we upgraded one of our servers to 7.6.04 and now everyone of these scripts fail to run using the arimportcmd. I have been digging through all the documentation I can for 7.6.04 and have searched the BMC Knowledgebase, and even tried doing Google searches trying to see why the arimportcmd just stopped working. The error we are seeing in the filter log is Error while performing filter action: Error 38 We format the arimportcmd as follows: passing in the variable values arimportcmd -r $RPC_NUMBER -x $SERVER_NAME -u $USER_NAME -p $PASSWORD -m $MAPPING_FILE_NAME -d $MAPPING_DIR -o $LOAD_HOME/$FILE_TYPE/$DATA_FILE -l $LOG_FILE_NAME /dev/null 21 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arimportcmd 7.1 verses 7.6.04 - RESOLVED
We finally found the issue. It turns out our SA blocked our server account's access to the /sbin/sh file and the script could not execute. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [HP_logo] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Monday, March 11, 2013 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd 7.1 verses 7.6.04 ** Error 38 happens when a filter is doing set fields $PROCESS$ and the process isn't returning a value. I would hope in your import log there's some more information - like which filter is actually causing the problem. I imagine that the 7.1 import tool will give you the same problem. I have seen this issue occur when the number of processes running on a server has reached it's limit. (because the processes being run were not exiting cleanly. If there is no further message in the import log, I would try to run a small import the same way with server side logging turned on to track down the offending filter. For a large and regular batch job, I would re-qualify the filter so that my import could set a flag and disable it, then make handle whatever it was trying to accomplish in a bulk transaction after the batch was complete. On Mon, Mar 11, 2013 at 10:23 AM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.commailto:christopher.pru...@hp.com wrote: ** I was hoping someone can point me in the correct direction. We have several dozen scripts we run on our servers that do data imports using the arimportcmd. We have been running these scripts, in some capacity, for over 9+ years without issue. However, we upgraded one of our servers to 7.6.04 and now everyone of these scripts fail to run using the arimportcmd. I have been digging through all the documentation I can for 7.6.04 and have searched the BMC Knowledgebase, and even tried doing Google searches trying to see why the arimportcmd just stopped working. The error we are seeing in the filter log is Error while performing filter action: Error 38 We format the arimportcmd as follows: passing in the variable values arimportcmd -r $RPC_NUMBER -x $SERVER_NAME -u $USER_NAME -p $PASSWORD -m $MAPPING_FILE_NAME -d $MAPPING_DIR -o $LOAD_HOME/$FILE_TYPE/$DATA_FILE -l $LOG_FILE_NAME /dev/null 21 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.commailto:christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: arimportcmd 7.1 verses 7.6.04
Hi, Why not use the old arimportcmd against the new server? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I was hoping someone can point me in the correct direction. We have several dozen scripts we run on our servers that do data imports using the arimportcmd. We have been running these scripts, in some capacity, for over 9+ years without issue. However, we upgraded one of our servers to 7.6.04 and now everyone of these scripts fail to run using the arimportcmd. I have been digging through all the documentation I can for 7.6.04 and have searched the BMC Knowledgebase, and even tried doing Google searches trying to see why the arimportcmd just stopped working. The error we are seeing in the filter log is Error while performing filter action: Error 38 We format the arimportcmd as follows: passing in the variable values arimportcmd -r $RPC_NUMBER -x $SERVER_NAME -u $USER_NAME -p $PASSWORD -m $MAPPING_FILE_NAME -d $MAPPING_DIR -o $LOAD_HOME/$FILE_TYPE/$DATA_FILE -l $LOG_FILE_NAME /dev/null 21 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arimportcmd 7.1 verses 7.6.04
Hi Chris, Maybe the issue isn't actually with the ARImport. Did you track down in the filter log the filter / action that is kicking out the error? If it's a process call it could be something at the server level or maybe something in the new version (7.6.04) filters that is expecting something the 7.1 version didn't. - Original Message - From: Christopher Pruitt (Bank of America Account) christopher.pru...@hp.com To: arslist@ARSLIST.ORG Sent: Monday, March 11, 2013 1:23:15 PM Subject: arimportcmd 7.1 verses 7.6.04 ** I was hoping someone can point me in the correct direction. We have several dozen scripts we run on our servers that do data imports using the arimportcmd. We have been running these scripts, in some capacity, for over 9+ years without issue. However, we upgraded one of our servers to 7.6.04 and now everyone of these scripts fail to run using the arimportcmd. I have been digging through all the documentation I can for 7.6.04 and have searched the BMC Knowledgebase, and even tried doing Google searches trying to see why the arimportcmd just stopped working. The error we are seeing in the filter log is Error while performing filter action: Error 38 We format the arimportcmd as follows: passing in the variable values arimportcmd -r $RPC_NUMBER -x $SERVER_NAME -u $USER_NAME -p $PASSWORD -m $MAPPING_FILE_NAME -d $MAPPING_DIR -o $LOAD_HOME/$FILE_TYPE/$DATA_FILE -l $LOG_FILE_NAME /dev/null 21 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arimportcmd 7.1 verses 7.6.04
Are you saying copy the arimportcmd from the 7.1 server to the 7.6.04 server? Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, March 11, 2013 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd 7.1 verses 7.6.04 Hi, Why not use the old arimportcmd against the new server? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I was hoping someone can point me in the correct direction. We have several dozen scripts we run on our servers that do data imports using the arimportcmd. We have been running these scripts, in some capacity, for over 9+ years without issue. However, we upgraded one of our servers to 7.6.04 and now everyone of these scripts fail to run using the arimportcmd. I have been digging through all the documentation I can for 7.6.04 and have searched the BMC Knowledgebase, and even tried doing Google searches trying to see why the arimportcmd just stopped working. The error we are seeing in the filter log is Error while performing filter action: Error 38 We format the arimportcmd as follows: passing in the variable values arimportcmd -r $RPC_NUMBER -x $SERVER_NAME -u $USER_NAME -p $PASSWORD -m $MAPPING_FILE_NAME -d $MAPPING_DIR -o $LOAD_HOME/$FILE_TYPE/$DATA_FILE -l $LOG_FILE_NAME /dev/null 21 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arimportcmd 7.1 verses 7.6.04
Error 38 happens when a filter is doing set fields $PROCESS$ and the process isn't returning a value. I would hope in your import log there's some more information - like which filter is actually causing the problem. I imagine that the 7.1 import tool will give you the same problem. I have seen this issue occur when the number of processes running on a server has reached it's limit. (because the processes being run were not exiting cleanly. If there is no further message in the import log, I would try to run a small import the same way with server side logging turned on to track down the offending filter. For a large and regular batch job, I would re-qualify the filter so that my import could set a flag and disable it, then make handle whatever it was trying to accomplish in a bulk transaction after the batch was complete. On Mon, Mar 11, 2013 at 10:23 AM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: ** I was hoping someone can point me in the correct direction. We have several dozen scripts we run on our servers that do data imports using the arimportcmd. We have been running these scripts, in some capacity, for over 9+ years without issue. However, we upgraded one of our servers to 7.6.04 and now everyone of these scripts fail to run using the arimportcmd. I have been digging through all the documentation I can for 7.6.04 and have searched the BMC Knowledgebase, and even tried doing Google searches trying to see why the arimportcmd just stopped working. The error we are seeing in the filter log is Error while performing filter action: Error 38 We format the arimportcmd as follows: passing in the variable values arimportcmd -r $RPC_NUMBER -x $SERVER_NAME -u $USER_NAME -p $PASSWORD -m $MAPPING_FILE_NAME -d $MAPPING_DIR -o $LOAD_HOME/$FILE_TYPE/$DATA_FILE -l $LOG_FILE_NAME /dev/null 21 *Christopher Pruitt* Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 *HP Enterprises Services **christopher.pru...@hp.com **www.hp.com* http://www.hp.com/ *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
