Re: Remedy to IBM Cast Iron (RESOLVED)
Web services (http traffic) usually on port 80 or 8080 depends on web server config. You can always test in browser by adding :80 or :8080 after servername. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Brittain, Mark Sent: Thursday, May 24, 2012 2:10 PM To: arslist@arslist.org Subject: Re: Remedy to IBM Cast Iron (RESOLVED) ** Andy, Thank you for you help. Bingo, the port was not open. What we did was to open all of the ports to Cast Iron. Do you know what port is used to send the web service call? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, May 23, 2012 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Mark, As it states the connection was refused, usually because the ARS Server cannot communicate with the specified WSDL. Which could be for many reasons: -server not up -target web service not up -target port not open -firewall block -incorrect authentication, if not anonymous Can you pull up the WSDL in a browser and display with no problem? Try using SoapUI to verify target web service is functioning as designed external to Remedy first. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Hi Andrew, I tried our suggestion and I am getting the following error. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.ConnectException: Connection refused Any idea what this error is about? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, May 23, 2012 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Can you make a web service call to Cast Iron? If so, just create a Filter with a SET Fields Action to a WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 1:50 PM To: arslist@ARSLIST.ORG Subject: Remedy to IBM Cast Iron ** Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy to IBM Cast Iron (RESOLVED)
Andy, Thank you for you help. Bingo, the port was not open. What we did was to open all of the ports to Cast Iron. Do you know what port is used to send the web service call? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, May 23, 2012 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Mark, As it states the connection was refused, usually because the ARS Server cannot communicate with the specified WSDL. Which could be for many reasons: -server not up -target web service not up -target port not open -firewall block -incorrect authentication, if not anonymous Can you pull up the WSDL in a browser and display with no problem? Try using SoapUI to verify target web service is functioning as designed external to Remedy first. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 3:28 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy to IBM Cast Iron ** Hi Andrew, I tried our suggestion and I am getting the following error. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.ConnectException: Connection refused Any idea what this error is about? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, May 23, 2012 3:05 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy to IBM Cast Iron ** Can you make a web service call to Cast Iron? If so, just create a Filter with a SET Fields Action to a WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 1:50 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Remedy to IBM Cast Iron ** Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy to IBM Cast Iron
Mark, As it states the connection was refused, usually because the ARS Server cannot communicate with the specified WSDL. Which could be for many reasons: -server not up -target web service not up -target port not open -firewall block -incorrect authentication, if not anonymous Can you pull up the WSDL in a browser and display with no problem? Try using SoapUI to verify target web service is functioning as designed external to Remedy first. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Hi Andrew, I tried our suggestion and I am getting the following error. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.ConnectException: Connection refused Any idea what this error is about? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, May 23, 2012 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Can you make a web service call to Cast Iron? If so, just create a Filter with a SET Fields Action to a WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 1:50 PM To: arslist@ARSLIST.ORG Subject: Remedy to IBM Cast Iron ** Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy to IBM Cast Iron
Hi Andrew, I tried our suggestion and I am getting the following error. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.ConnectException: Connection refused Any idea what this error is about? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, May 23, 2012 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Can you make a web service call to Cast Iron? If so, just create a Filter with a SET Fields Action to a WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 1:50 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Remedy to IBM Cast Iron ** Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy to IBM Cast Iron
Can you make a web service call to Cast Iron? If so, just create a Filter with a SET Fields Action to a WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 1:50 PM To: arslist@ARSLIST.ORG Subject: Remedy to IBM Cast Iron ** Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intendedrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,distribution or copying of this message including any attachments is strictly prohibited. If you are notthe intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Remedy to IBM Cast Iron
Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
