Re: Repair of CMDB forms
I never had much luck with the cmdb2asset function. It always seemed to do more than I expected or wanted. In the future you might consider ignoring the cmdb2asset function and creating the AST form yourself. To do this export the AST form from the parent class as an xml file then open it in a text editor and change the (if I remember right) five references to the parent to be references for the class you created. Import the modified xml and then share all the workflow for the parent with the new AST form. I've done this many times and it works fine. Cheers Peter I just went through this with BMC. I made a custom class (based on Computer System) and after the cmdb2asset process, ended up with a custom form, but 5 of the supporting tables were corrupt. The tech claimed that the problem may have been caused by having the Admin Tool open when running cmdb2asset from the Schema Names form. Apparently, having the form open prevents proper formation of the custom form... IDK. Summary is now published as KM-10004041. I deleted the offending tables, then copied them directly from BMC_ComputerSystem to the corresponding custom class form. Prior to saving, I had to change the reference server name from the hard-coded name to $SERVER$. That fixed it for me. Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you dislike change, you're going to dislike irrelevance even more. -- Gen. Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, November 24, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Repair of CMDB forms I'm not sure about the rest, but I think I can answer about the custom tabs, at least in the Asset forms. In the asset forms, they come from running the cmdb2asset utility (or by triggering it via the Sync Asset UI with CMDB form under the App Admin Console). When you do that, it creates hidden tabs that contain all of the visible fields defined on the class. You can then move the fields from the custom tab to where you want them to live on the asset form. OOB, I think it just installs the forms as BMC defined them, so you don't see the custom tabs. Once you run the utility, though, it adds the tabs so that you can then have access to the new fields added, etc. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210 Sent: Tuesday, November 24, 2009 12:54 PM To: arslist@ARSLIST.ORG Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Repair of CMDB forms
I just went through this with BMC. I made a custom class (based on Computer System) and after the cmdb2asset process, ended up with a custom form, but 5 of the supporting tables were corrupt. The tech claimed that the problem may have been caused by having the Admin Tool open when running cmdb2asset from the Schema Names form. Apparently, having the form open prevents proper formation of the custom form... IDK. Summary is now published as KM-10004041. I deleted the offending tables, then copied them directly from BMC_ComputerSystem to the corresponding custom class form. Prior to saving, I had to change the reference server name from the hard-coded name to $SERVER$. That fixed it for me. Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you dislike change, you're going to dislike irrelevance even more. -- Gen. Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, November 24, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Repair of CMDB forms I'm not sure about the rest, but I think I can answer about the custom tabs, at least in the Asset forms. In the asset forms, they come from running the cmdb2asset utility (or by triggering it via the Sync Asset UI with CMDB form under the App Admin Console). When you do that, it creates hidden tabs that contain all of the visible fields defined on the class. You can then move the fields from the custom tab to where you want them to live on the asset form. OOB, I think it just installs the forms as BMC defined them, so you don't see the custom tabs. Once you run the utility, though, it adds the tabs so that you can then have access to the new fields added, etc. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210 Sent: Tuesday, November 24, 2009 12:54 PM To: arslist@ARSLIST.ORG Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Repair of CMDB forms
Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Repair of CMDB forms
I have encountered a corrupted CMDB install once and the only way to get the system operational was to do a new install of ARS and CMDB. The uninstall and reinstall does not work with CMDB. -Original Message- From: Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil To: arslist@ARSLIST.ORG Sent: Tue, Nov 24, 2009 2:54 pm Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Repair of CMDB forms
did you try installing the next CMDB patch? Our CMDB is p3 and I'm looking to go to p6 to resolve the ARCMDBD and ARRECOND issues with a server group. On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice rjust2...@aol.com wrote: I have encountered a corrupted CMDB install once and the only way to get the system operational was to do a new install of ARS and CMDB. The uninstall and reinstall does not work with CMDB. -Original Message- From: Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil To: arslist@ARSLIST.ORG Sent: Tue, Nov 24, 2009 2:54 pm Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Repair of CMDB forms
I don't think a patch will correct corrupt or missing forms, meta data, etc. I second Roger's suggestion unless you have a few weeks to spend on the phone with BMC Support putting everything back where it belongs. Unless you're in production and cannot revert/reinstall -- you're in for an interesting experience. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: DCI Remedy dci.rem...@gmail.com To: arslist@ARSLIST.ORG Date: 11/24/2009 02:28 PM Subject: Re: Repair of CMDB forms Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** did you try installing the next CMDB patch? Our CMDB is p3 and I'm looking to go to p6 to resolve the ARCMDBD and ARRECOND issues with a server group. On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice rjust2...@aol.com wrote: I have encountered a corrupted CMDB install once and the only way to get the system operational was to do a new install of ARS and CMDB. The uninstall and reinstall does not work with CMDB. -Original Message- From: Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil To: arslist@ARSLIST.ORG Sent: Tue, Nov 24, 2009 2:54 pm Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Repair of CMDB forms
The basic CMDB install was corrupted with a non-join form missing, applying a patch will not create a form that was not created on an initial install. -Original Message- From: DCI Remedy dci.rem...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, Nov 24, 2009 3:27 pm Subject: Re: Repair of CMDB forms ** did you try installing the next CMDB patch? Our CMDB is p3 and I'm looking to go to p6 to resolve the ARCMDBD and ARRECOND issues with a server group. On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice rjust2...@aol.com wrote: I have encountered a corrupted CMDB install once and the only way to get the system operational was to do a new install of ARS and CMDB. The uninstall and reinstall does not work with CMDB. -Original Message- From: Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil To: arslist@ARSLIST.ORG Sent: Tue, Nov 24, 2009 2:54 pm Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Repair of CMDB forms
I agree, I have tried to patch over a messed up install of CMDB and spent most of a month solid on the phone with BMC to manually correct the install. Now I want to upgrade to 7.6 and I am in the same boat again because the manual install must not have been completed correctly either. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Tuesday, November 24, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Repair of CMDB forms ** I don't think a patch will correct corrupt or missing forms, meta data, etc. I second Roger's suggestion unless you have a few weeks to spend on the phone with BMC Support putting everything back where it belongs. Unless you're in production and cannot revert/reinstall -- you're in for an interesting experience. Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: DCI Remedy dci.rem...@gmail.com To: arslist@ARSLIST.ORG Date: 11/24/2009 02:28 PM Subject: Re: Repair of CMDB forms Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** did you try installing the next CMDB patch? Our CMDB is p3 and I'm looking to go to p6 to resolve the ARCMDBD and ARRECOND issues with a server group. On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice rjust2...@aol.com wrote: I have encountered a corrupted CMDB install once and the only way to get the system operational was to do a new install of ARS and CMDB. The uninstall and reinstall does not work with CMDB. -Original Message- From: Differ, Alfred W CTR NAVSEA, 210 alfred.differ@navy.mil To: arslist@ARSLIST.ORG Sent: Tue, Nov 24, 2009 2:54 pm Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Repair of CMDB forms
I'm not sure about the rest, but I think I can answer about the custom tabs, at least in the Asset forms. In the asset forms, they come from running the cmdb2asset utility (or by triggering it via the Sync Asset UI with CMDB form under the App Admin Console). When you do that, it creates hidden tabs that contain all of the visible fields defined on the class. You can then move the fields from the custom tab to where you want them to live on the asset form. OOB, I think it just installs the forms as BMC defined them, so you don't see the custom tabs. Once you run the utility, though, it adds the tabs so that you can then have access to the new fields added, etc. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210 Sent: Tuesday, November 24, 2009 12:54 PM To: arslist@ARSLIST.ORG Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
