Hello RozzT,
You can check the class information on both Change Requests (one with Request
for Change status and another with Scheduled status)
For scheduled status change request, mostly the class information seems to be
set as ‘No-Impact’ which will take the change request to Scheduled status if no
Change Manager information is provided on Change request when it gets created
from SRM application.
This transaction is getting executed with 'Change Level Business - No Impact'
Approval Configure process form record.
Hope this information wouldbe useful to you.
From: RozzT rosalin...@yahoo.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, 19 February 2014 10:25 PM
Subject: SRM, Change Templates Global Process Flow
Good morning Remedy Listers
Got a strange one... we can't recreate the issue and it happens randomly for
various Users.
So here's the deal:
User enters a Service Request that's linked to a Change Request Template -
which uses the -Global- Process Flow.
With the Global process flow - a newly created Change Request, using the Change
Request Template with the -Global- Process Flow, generated through the Service
Request should have the Status of Request For Change.
However, some Service Requests, using the Change Request Template with the
-Global- Process Flow are generating Change Requests with the Status of
Scheduled.
What could be causing some Change Requests, using the Change Request Template
with the -Global- Process Flow, to create a Change Request with the Status of
Scheduled instead of Request For Change?
I'm fresh out of ideas...
Anybody?
Thanks
RozzT
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