1. Roger is correct. You must upgrade ITSM to 7.6.03 for ITSM to
recognize and utilize the web reporting feature in AR System 7.6.03. Previous
versions of ITSM would still point to the Crystal based reports.
2. ITSM 7.6.03 requires AR System 7.6.03.
3. The ability to run both Crystal and web reports is included in AR
System 7.6.03, yes. However, only the web report versions are included with
ITSM 7.6.03. You can certainly re-load the older crystal versions from
previous versions of ITSM if you like.
4. It is an open source reporting technology and does not require an
additional 3rd party license.
5. Yes, you can create new reports – although web reporting is intended
as a basic reporting utility and will not have all of the power and options
found in Business Objects. To create a new report, just create a new report
through the Reports Console. You can do this either directly from the Home
Page, or from a results list – just like you do today with AR System based
reports.
-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Thursday, November 11, 2010 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Some questions regarding ITSM 7.6.03/ARSystem 7.6 and the new
web-reports option...
**
It is not a Patch it is a dot release, 7.6.03 It requires ARS 7.6.03 and
Mid-tier 7.6.03
The new reporting console does not include the Crystal reports from what I have
seen at a customer site.
I do not know the technology used
I do not understand what you mean by custom develop reports, you can have a
person doing the reports and then post them to the new report console so that
all users can see them.
-Original Message-
From: Terry Bootsma tboot...@objectpath.com
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Nov 11, 2010 12:40 pm
Subject: Some questions regarding ITSM 7.6.03/ARSystem 7.6 and the new
web-reports option...
** Hi arslist!
Thought I would pose these questions so that all those who are up to speed on
the latest ITSM 7.6.03 release could answer. I've looked through the release
notes on ITSM 7.6.03 and ARsystem 7.6, but am not sure and still have some
questions. Specifically..
(1)Does ITSM 7.6 Patch 003 require a specific version of the ARSystem or
MidTier in order to produce the new version of “web reports”?
(2)Can ITSM 7.6 Patch 003 be installed on ARSystem 7.5 or must it be a
ARSystem 7.6 server?
(3)Are both the Crystal Reports and “web reports” versions included in ITSM
7.6 ? If so, how does the user select which one they want?
(4)What technology is used to build and deploy the new “web reports”.
Does this technology require an additional 3rd party license?
(5)Can we custom-develop reports using this new “web report” technology, if
we so desire (similar to what we do today via Crystal Reports)? If so, how can
we go about doing this? Are there any white-papers describing this process?
Thanks everyone! I hope someone else can also benefit from having these
questions answered...
Terry
_attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the
Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
