Re: Upgrade from 6.3 to 7.1
There is a bug with the midtier using events. I am not sure if it the fix is included in patch one. Gary Shoemaker Sandia National Laboratories 505-284-1481 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 12:19 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from 6.3 to 7.1 ** Mudit, I am not sure if ARS 7.1 supports MS-SQL 2000. You may need to upgrade to MS-SQL 2005. Please check the compatibility matrix before you take my word for it.. Also I am not sure if Windows 2000 is supported. You may need Windows 2003 SP 2. If you have to upgrade to MS-SQL 2005, make sure you have nothing in your application that uses the SQL DTS services.. DTS has been dropped in MS-SQL 2005. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mudit Chaudhry Sent: Thursday, February 14, 2008 1:57 AM To: arslist@ARSLIST.ORG Subject: Upgrade from 6.3 to 7.1 ** Folks, We are in process of upgrading ARS from 6.3 to 7.1. Just wanted to get an opinion of people who have done this. Any issues that we should watch out for? Our environment is Windows 2000 OS and MS SQL 2000 database. Thanks Mudit __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Upgrade from 6.3 to 7.1
We upgraded directly from v6.3 P22 to v7.0.1 P5 without any problems at all. We didn't move directly to 7.1 because there were no patches available at the time and we couldn't accept some of the problems in the initial release. We checked with support and they confirmed there was no need to install the base v7.0.1 first so we just ran the v7.0.1 P5 installers against the existing v6.3 P22 database. After a backup, we first upgraded the database in-place from SQL Server 2000 to SQL Server 2005. After another backup, we then upgraded Remedy (ARS, Email Engine, Approval, Assignment, etc). We're running everything on Windows Server 2003. We then built new servers from scratch with Windows Server 2003 Enterprise (they have more than 4GB of memory), SQL Server 2005 Enterprise (they have 8 processors), and ARS 7.0.1 P5. Afterwards, we backed up the database on the old server (now running SQL Server 2005 and v7.0.1 P5) and restored it on the new server. Ended up with new servers and clean installs of the database and Remedy. We're still running CSS 5.x on v7.0.1 P5 without any problems. The only issue we ran into is we had some duplicate login names that we had to update/delete before the upgrade would run. Another annoying item was SQL Server 2005 added some schemas to match the logins when we restored the database but it was easy enough to delete them and recreate the permissions. Otherwise, everything went smoothly. We are not running ITSM or CMDB so I have no idea whether you would have issues with those. I agree you will want to check the compatibility matrix in regards to supported combinations. In regards to DTS-you can still run older DTS packages in SQL Server 2005 even though they replaced it. Perform a Google or Microsoft search and you will find the info. //SIGNED// Craig Carter Software Engineer, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, February 14, 2008 12:19 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from 6.3 to 7.1 Mudit, I am not sure if ARS 7.1 supports MS-SQL 2000. You may need to upgrade to MS-SQL 2005. Please check the compatibility matrix before you take my word for it.. Also I am not sure if Windows 2000 is supported. You may need Windows 2003 SP 2. If you have to upgrade to MS-SQL 2005, make sure you have nothing in your application that uses the SQL DTS services.. DTS has been dropped in MS-SQL 2005. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mudit Chaudhry Sent: Thursday, February 14, 2008 1:57 AM To: arslist@ARSLIST.ORG Subject: Upgrade from 6.3 to 7.1 ** Folks, We are in process of upgrading ARS from 6.3 to 7.1. Just wanted to get an opinion of people who have done this. Any issues that we should watch out for? Our environment is Windows 2000 OS and MS SQL 2000 database. Thanks Mudit __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Upgrade from 6.3 to 7.1
Both Windows 2000 and SQL Server 2000 are supported in AR System 7.1.00 http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_ Matrix_v1_0_3.pdf However, I would encourage anyone with the chance to move to a later version to do so as there is a reasonable probability that AR System 7.1.00 will be the last AR System release to support either of them. This is primarily due to the impending release of Windows Server 2008 and SQL Server 2008 which would be most likely picked up by AR System in its next version. The Microsoft SQL Server 2008 release has been delayed to the second half of 2008, so this may have an impact on such support, of course. http://databases.about.com/b/2008/01/27/microsoft-delays-sql-server-2008 -release-date.htm http://blogs.technet.com/dataplatforminsider/archive/2008/01/25/microsof t-sql-server-2008-roadmap-clarification.aspx -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, February 13, 2008 11:19 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from 6.3 to 7.1 ** Mudit, I am not sure if ARS 7.1 supports MS-SQL 2000. You may need to upgrade to MS-SQL 2005. Please check the compatibility matrix before you take my word for it.. Also I am not sure if Windows 2000 is supported. You may need Windows 2003 SP 2. If you have to upgrade to MS-SQL 2005, make sure you have nothing in your application that uses the SQL DTS services.. DTS has been dropped in MS-SQL 2005. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mudit Chaudhry Sent: Thursday, February 14, 2008 1:57 AM To: arslist@ARSLIST.ORG Subject: Upgrade from 6.3 to 7.1 ** Folks, We are in process of upgrading ARS from 6.3 to 7.1. Just wanted to get an opinion of people who have done this. Any issues that we should watch out for? Our environment is Windows 2000 OS and MS SQL 2000 database. Thanks Mudit __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Upgrade from 6.3 to 7.1
We are running Server 2k3 and SQL 2k and did the upgrade from 6.3 to 7.1 initial release with no issues. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mudit Chaudhry Sent: Wednesday, February 13, 2008 11:57 PM To: arslist@ARSLIST.ORG Subject: Upgrade from 6.3 to 7.1 ** Folks, We are in process of upgrading ARS from 6.3 to 7.1. Just wanted to get an opinion of people who have done this. Any issues that we should watch out for? Our environment is Windows 2000 OS and MS SQL 2000 database. Thanks Mudit __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Upgrade from 6.3 to 7.1
Folks, We are in process of upgrading ARS from 6.3 to 7.1. Just wanted to get an opinion of people who have done this. Any issues that we should watch out for? Our environment is Windows 2000 OS and MS SQL 2000 database. Thanks Mudit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Upgrade from 6.3 to 7.1
Mudit, I am not sure if ARS 7.1 supports MS-SQL 2000. You may need to upgrade to MS-SQL 2005. Please check the compatibility matrix before you take my word for it.. Also I am not sure if Windows 2000 is supported. You may need Windows 2003 SP 2. If you have to upgrade to MS-SQL 2005, make sure you have nothing in your application that uses the SQL DTS services.. DTS has been dropped in MS-SQL 2005. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mudit Chaudhry Sent: Thursday, February 14, 2008 1:57 AM To: arslist@ARSLIST.ORG Subject: Upgrade from 6.3 to 7.1 ** Folks, We are in process of upgrading ARS from 6.3 to 7.1. Just wanted to get an opinion of people who have done this. Any issues that we should watch out for? Our environment is Windows 2000 OS and MS SQL 2000 database. Thanks Mudit No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.4/1277 - Release Date: 2/13/2008 8:00 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Unable to send emails after Email Engine Upgrade from 6.3 to 7.1
Hello, We are facing some issues after upgrading Email Engine from 6.3 (patch 14) to 7.1 (patch 1) on our test and dev instances. After upgrade, email engine is unable to send mail. Mails just remain in the queue with 'Send Message' status set as 'Yes'. 'AR System Email Error Logs' form and 'stderr.log' show the below mentioned error: SEVERE: null javax.mail.AuthenticationFailedException at javax.mail.Service.connect(Service.java:306) at com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java :409) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:188) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Previously on 6.3 version we were able to send mails using the same email configuration (SMTP). The email server is a Linux box with Sendmail 8.13.1. We tried the below mentioned troubleshooting steps as well: - Tried changing application password specified in server information and email engine. - The username and password used in email configuration can successfully send emails from outlook client. - Tried using different users for sending mail in email configuration. - Tried reinstalling Email Engine and AR Server. - Tried installing Email Engine on a separate box. - Tried using different JDK versions 1.5 and 1.6 then reinstalled AR Server and Email Engine. In addition, generated email debug log that showed email engine was able to connect to the mail server. Not sure, why the authentication fails with 535 5.7.0 authentication failed error. The error seems to be from mail server. Please advice. OS: Windows 2000 Server SP4 DB: MS SQL Server 2000 AR Server version: 7.1 Patch 1 Email Engine version: 7.1 Patch 1 Java: 1.5.0_12 Thanks, Manu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Unable to send emails after Email Engine Upgrade from 6.3 to 7.1
Hi Manu, Follow the instructions in the administering the email engine guide on applying your application service password to the email engine. I found an easier way than that mentioned was to modify the emailstart.bat file and add the -p password option to the java command in the file. Run it once and this should fix your authentication problem. Cheers, Rod Harris From: Action Request System discussion list(ARSList) on behalf of Manu Prasad Sent: Tue 22/01/2008 7:58 PM To: arslist@ARSLIST.ORG Subject: Unable to send emails after Email Engine Upgrade from 6.3 to 7.1 ** Hello, We are facing some issues after upgrading Email Engine from 6.3 (patch 14) to 7.1 (patch 1) on our test and dev instances. After upgrade, email engine is unable to send mail. Mails just remain in the queue with 'Send Message' status set as 'Yes'. 'AR System Email Error Logs' form and ' stderr.log' show the below mentioned error: SEVERE: null javax.mail.AuthenticationFailedException at javax.mail.Service.connect(Service.java:306) at com.bmc.arsys.emaildaemon.SenderModule.openTransport (SenderModule.java:409) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:188) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Previously on 6.3 version we were able to send mails using the same email configuration (SMTP). The email server is a Linux box with Sendmail 8.13.1. We tried the below mentioned troubleshooting steps as well: - Tried changing application password specified in server information and email engine. - The username and password used in email configuration can successfully send emails from outlook client. - Tried using different users for sending mail in email configuration. - Tried reinstalling Email Engine and AR Server. - Tried installing Email Engine on a separate box. - Tried using different JDK versions 1.5 and 1.6 then reinstalled AR Server and Email Engine. In addition, generated email debug log that showed email engine was able to connect to the mail server. Not sure, why the authentication fails with 535 5.7.0 authentication failed error. The error seems to be from mail server. Please advice. OS: Windows 2000 Server SP4 DB: MS SQL Server 2000 AR Server version: 7.1 Patch 1 Email Engine version: 7.1 Patch 1 Java: 1.5.0_12 Thanks, Manu __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
