I attended that morning session. They laid out some improvements they have
made and listened to some we thought they still needed. Things are far
from perfect, but they have been far worse, and seem to be trending well.
Rick
On Oct 20, 2012 2:16 PM, "Dave Shellman" wrote:
> Yes Jay Shankar and a number of her folks were there at Evening with
> Engineering as well as a breakfast session for those that wanted to talk to
> the Support Management team.
>
> Dave
>
> On Oct 20, 2012, at 4:09 PM, "John Baker"
> wrote:
>
> > The entire HP vs BMC thing is entirely subjective. JSS came within an
> inch of an SSO Plugin sale in 2010 only to be scuppered by the organisation
> cancelling the BMC project. And I've spoken to a couple HP customers
> complaining about HP support and asking if BMC were as bad. I pointed them
> at arslist and the huge support rant.
> >
> > On that note, did anyone from BMC apologise for the poor support
> documented by many users? I recall they were sending someone to rug to
> "listen".
> >
> >
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