Re: What is the default admin user account for ITSM 7.5?
Thanks Scott. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Illari Sent: Monday, March 16, 2009 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: What is the default admin user account for ITSM 7.5? ** John, You are correct that the appadmin account doesn't exist in the user form. It does exist in CTM:People. You will need to remove one of the Fixed licenses from one of those users and give to appadmin in the CTM:People form. This will cause the account to be created in the User form so you can use it for login. Login as Demo to accomplish this and apply the permissions and license to appadmin. Once done, you will be able to login as appadmin to complete the ITSM configuration. The other option, is to just permission Demo or one of the other users the same as you would appadmin. It is up to you. Hope this helps Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari <http://www.linkedin.com/in/scottillari> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John Sent: Monday, March 16, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: What is the default admin user account for ITSM 7.5? ** All, I just installed ITSM 7.5 and I went to log in with the default ITSM admin account "appadmin" and it does not exist. I went to the user form and the only user accounts in the system are: Demo DMLadmin DMLDataadmin Without the appadmin account I cannot configure ITSM with the Demo account. I do not know the default passwords for: DMLadmin or DMLDataadmin. What happened to appadmin in ITSM 7.5? Is there any documentation on how to create an appadmin? Also, FYI I did not install sample data, and I am wondering should I have installed sample data to get this admin account? Need help. Thanks. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: What is the default admin user account for ITSM 7.5?
John, You are correct that the appadmin account doesn't exist in the user form. It does exist in CTM:People. You will need to remove one of the Fixed licenses from one of those users and give to appadmin in the CTM:People form. This will cause the account to be created in the User form so you can use it for login. Login as Demo to accomplish this and apply the permissions and license to appadmin. Once done, you will be able to login as appadmin to complete the ITSM configuration. The other option, is to just permission Demo or one of the other users the same as you would appadmin. It is up to you. Hope this helps Scott Illari 908-601-8948 <http://www.linkedin.com/in/scottillari> http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John Sent: Monday, March 16, 2009 12:49 PM To: arslist@ARSLIST.ORG Subject: What is the default admin user account for ITSM 7.5? ** All, I just installed ITSM 7.5 and I went to log in with the default ITSM admin account "appadmin" and it does not exist. I went to the user form and the only user accounts in the system are: Demo DMLadmin DMLDataadmin Without the appadmin account I cannot configure ITSM with the Demo account. I do not know the default passwords for: DMLadmin or DMLDataadmin. What happened to appadmin in ITSM 7.5? Is there any documentation on how to create an appadmin? Also, FYI I did not install sample data, and I am wondering should I have installed sample data to get this admin account? Need help. Thanks. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: What is the default admin user account for ITSM 7.5?
Sorry if this seems silly, but as an Administrator can't you simply create an appadmin account with the proper permissions for configuring ITSM and then log in again using that account? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bilinski, John Sent: Monday, March 16, 2009 10:49 AM To: arslist@ARSLIST.ORG Subject: What is the default admin user account for ITSM 7.5? ** All, I just installed ITSM 7.5 and I went to log in with the default ITSM admin account "appadmin" and it does not exist. I went to the user form and the only user accounts in the system are: Demo DMLadmin DMLDataadmin Without the appadmin account I cannot configure ITSM with the Demo account. I do not know the default passwords for: DMLadmin or DMLDataadmin. What happened to appadmin in ITSM 7.5? Is there any documentation on how to create an appadmin? Also, FYI I did not install sample data, and I am wondering should I have installed sample data to get this admin account? Need help. Thanks. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
What is the default admin user account for ITSM 7.5?
All, I just installed ITSM 7.5 and I went to log in with the default ITSM admin account "appadmin" and it does not exist. I went to the user form and the only user accounts in the system are: Demo DMLadmin DMLDataadmin Without the appadmin account I cannot configure ITSM with the Demo account. I do not know the default passwords for: DMLadmin or DMLDataadmin. What happened to appadmin in ITSM 7.5? Is there any documentation on how to create an appadmin? Also, FYI I did not install sample data, and I am wondering should I have installed sample data to get this admin account? Need help. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
