Jumping on David's coattails and while voting is such at hot topic... BMC
has given us a capability we have been asking for for years. In the past
we have asked BMC to allow us the ability to submit enhancement ideas, for
those ideas to be visible to others and to allow us to comment/vote on
them. While I don't believe the existing RFE process has changed BMC is
giving us a place to put these ideas and work on them together. If it is a
success it might lead to a change in the RFE process.
I am happy to see David's idea submitted a few days ago is already at 90
yes votes. The ideas feature has been available for Remedy/AR System for a
few weeks now and has been fairly stagnant aside from a few people,
including a certain MVP. Like the ARSList MVP award use it or lose it
Listers.
Yes, it is *not *the ARSList and yes it is another login but it is finally
an opportunity to easily post ideas you have (without having to send logs
to support) where others can see them and comment to make the initial idea
even better.
For anybody working with Remedy for more than a couple of years and couple
of brand changes the sections on BMC Communities are confusing. In Product
Forums what is the difference between BMC Remedy AR System under BMC
Atrium Platform and the BMC Remedy top section. Matt explains it a blog
post Tuesday Tip: Finding WWRUG
Resourceshttps://communities.bmc.com/communities/community/about/blog/2012/10/23/tuesday-tip-finding-wwrug-resources
which
also links to an older blog post by David Easter about Company, brand,
product,
versionhttps://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight...
While I think the AR Server will always be Remedy to many of us at least
we now have a map of what BMC is thinking.
Jason
On Wed, Oct 24, 2012 at 9:39 AM, Easter, David david_eas...@bmc.com wrote:
**
For those who attended the Zero Downtime (ZDT) prototype proposal
presentation at WWRUG12, we’ve created an idea in the AR System area of the
BMC Communities to enable you to voice your support (or disapproval) and
vote it up (or down) in priority.
** **
https://communities.bmc.com/communities/ideas/1421
** **
To vote, you will need an account on BMC Communities – but you can get
such account for free; a current maintenance contract (i.e. Support ID) is
*not* required. Just sign up with a valid E-mail address.
** **
If your organization would like to voice an even stronger opinion, please
feel free to have a senior member of your organization send me a direct
E-mail at david_eas...@bmc.com stating the positive business case for
implementing such an idea – or log an official Request For Enhancement
(RFE).
** **
Thanks,
--
*David J. Easter*
Product Line Manager, AR System
BSM Atrium Solutions Mgmt
BMC Software, Inc.
[image: BMC Software] http://www.bmc.com/
** **
** **
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
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