Jon,
Looks like whatever you have mapped to the Summary (Description) field
on the Incident record is more than 100 characters. Are you using an
e-mail template or custom filters to push to the Incident Interface
form?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jon Gee
Sent: Monday, January 03, 2011 10:02 AM
To: arslist@ARSLIST.ORG
Subject: incoming email conf issue..
Hello,
I am having a difficult time resolving my issue with incoming email.
Once email services are turned on this is the stderr log output. I am
hoping someone has seen this before and can point me in the right
direction.
system 7.5.00 Patch 006 201007180200 on 2008 windows server
stderr log:___
Dec 29, 2010 3:31:54 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
SEVERE: ERROR (306): Value does not fall within the limits specified for
the field; (Maximum length - 100) : HPD:IncidentInterface_Create :
Description
ERROR (552): Failure during SQL operation to the database; The statement
has been terminated.String or binary data would be truncated. (SQL
Server 8152)
ERROR (306): Value does not fall within the limits specified for the
field; (Maximum length - 100) : HPD:Help Desk : Description
Thanks
Jon Gee
301-594-1379
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
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