[asterisk-users] BLF support in Asterisk and early/confirmed/terminated/proceeding NOTIFY states.

[Jobst Schmalenbach]

I have a setup with Yealink phones & Asterisk Server (all latest patches).

I am using BLF to display the states of other phones. While this works 
MOST of the time (busy, being called) it does NOT work when a phone is 
NOT regisstered at all, the yealink phones display a green dot EVEN if a 
phone is turned off (try explain this to users, they are shaking their 
heads!!!)


I can see on the Asterisk server it shows correctly in the logs when a 
phone is disconnected.
It also advises the otehr phones correctly when a phone is busy, even if 
a person starts dialing - the red dot shows up milliseconds later on ALL 
of the other phones.


I have asked a question about this before Green Dot 



So I went and asked Yealink about this. The reply was something like 
this: “Currently the phone can only support the BLF LED display with 
early/confirmed/terminated/proceeding NOTIFY states.”


My question now is can I implement this properly on an Asterisk server?
I.e. when a phone gets disconnected that all other phones are advised 
“hey I am not available” and actually show a RED dot.


thanks

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Re: [asterisk-users] PJSIP_DIAL_CONTACTS and Queues

[Joshua C. Colp]

On Fri, Oct 2, 2020 at 3:58 PM Carlos Chavez  wrote:

>  Is there a solution to dial multiple contacts for a Queue agent?
> Since the pandemic started many of our customers have begun to move
> agents off site.  Since most of them were using softphones we did not
> have any problems but now we have one case where the agents have a desk
> phone in their cubicle and are using a softphone from home.  For regular
> calls there is no problem as PJSIP_DIAL_CONTACTS dials all the contacts
> for the extension, but Queues are only sending calls to a single (the
> first) contact so Queue calls are going unanswered.  For the moment we
> will power down the office phones but is there a solution for the Queue
> to ring both phones?
>

The option that currently exists is making a Local channel a queue member,
which uses PJSIP_DIAL_CONTACTS when called and using the PJSIP endpoint for
the device state.

-- 
Joshua C. Colp
Asterisk Technical Lead
Sangoma Technologies
Check us out at www.sangoma.com and www.asterisk.org
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[asterisk-users] PJSIP_DIAL_CONTACTS and Queues

[Carlos Chavez]

    Is there a solution to dial multiple contacts for a Queue agent?  
Since the pandemic started many of our customers have begun to move 
agents off site.  Since most of them were using softphones we did not 
have any problems but now we have one case where the agents have a desk 
phone in their cubicle and are using a softphone from home.  For regular 
calls there is no problem as PJSIP_DIAL_CONTACTS dials all the contacts 
for the extension, but Queues are only sending calls to a single (the 
first) contact so Queue calls are going unanswered.  For the moment we 
will power down the office phones but is there a solution for the Queue 
to ring both phones?


--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)8116-9161


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