[Asterisk-Users] Agents
My question pertains to agents when used with the AgentCallbackLogin fuction. Is it normal behavior for Asterisk to relay calls to an agent even if the agent is not logged in? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Agent logoff
My questions pertain to logging agents in and out of the Asterisk
system. Currently I have these 2 extensions
setup for this purpose.
exten = 27,1,AgentCallbackLogin(|[EMAIL PROTECTED])
exten = 26,1,AgentCallbackLogin(${CALLERIDNUM}|'#')
My first problem is with what happens when a agent logs themselves
out of Asterisk.
Unfortunately, agents will still receive calls regardless of there agent
status. Preferable I would
like calls to go to voice mail.
Status from CLI
123 (John Smith) not logged in (musiconhold is 'manual')
Secondly, and more an annoyance rather than a actual problem. Is
there any better way to log a user out
of Asterisk so that the user does not have to enter pound as a new
extension.
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[Asterisk-Users] asterisk reload
I have read gracefully restarting asterisk on a regular basis is a good idea. However the problem I have with doing this is that I need to have all my users log back in , using AgentCallbackLogin and AddQueueMember. Is there any way anyone has come up with to keep the state of all users between restarts. I should probably also mention that all the agents have there own passwords. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Phone suggestions
Can anyone offer any suggestions for quality hardware sip phones under $150. Preferable one with a 2 line caller id screen and the ability to disable call waiting. It would also be very useful if it had a good voice echo cancellation built into the phone. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Queue and SetGroup
I manage the PBX system for amedium sizedcall center. Where all calls are distributed via a few call Queues. However I am having an issue where reps are being distributed calls regardlessof wether they are on a call. I have looked into using SetGroup but I don't think this works with Call Queues. I have also looked into incomingcalllimit and that seems to no longer work. Any sugestions? Not sure if it matters but I am using AgentCallbackLogin as a login method. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
