[Asterisk-Users] How to 'Dial' a Parked Call ?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hiya. I've been using * for a while now and everything is working fine (but then I'm only using basic features :) However I have to make a change to the setup to allow a new feature for the users. Basically I have a few people on the * box using the current agent / queue system where I create a call file into the spool directory so they can make outbound calls to customers from a simple web page. But now I need to add the feature of transfering an active call to an outside line (another office) BUT the 'agent' needs to talk to the person at the other office first to give them some basic customer details. So my idea was for the agent to place the customer on park, dial the outside line as normal then 'invite' the outside call to the parked extention once they have finished their bit. My problem is I can't for the life of me work out how to do the last stage. Parking - no problem, dial outside line - no problem, but how do I transfer the active call to an existing parked extention so they can continue the conversation? Any suggestions would be very welcome! Vince. -BEGIN PGP SIGNATURE- Version: GnuPG v1.2.4 (MingW32) Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org iD8DBQFA9DW0Px/nyuA99rgRAjkyAJ9iS3JlwJA8yZykdD69TJJMdPEuWgCg3zuA sdZ3egEJYrKuQYHRuVm7PLc= =Viq5 -END PGP SIGNATURE- ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Simple Call Center Setup?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I am looking to implement a simple call center with Asterisk and I'm scratching my head trying to work out the best setup. Now the usual dialin / dialout setup I have no problems with. SIP phone on each desk, * acting as the SIP proxy / PSTN gateway. User dials into the gateway to talk to an agent (hunt group type thing), or a single agent dials out to a specific number. That part is simple enough and works already. However I need to add the following feature: Some application (asterisk maybe or a custom SIP softphone type thing) needs to dial out to a range of numbers, once a success connection is made I need to then transfer the call to the first free agent. The available agents need to notify the system somehow that they are ready. I was thinking of maybe 'parking' and then somehow inviting the remote call to their phone. So is something like this possible already with * or do I need to go and start getting out my C refence manuals and do some coding? Vince. -BEGIN PGP SIGNATURE- Version: GnuPG v1.2.4 (MingW32) iD8DBQFAN1CaPx/nyuA99rgRAolvAJ4ir83H4UlNeYW4twPG+w0j5KRBgwCg1pXh 2IDBbj/+dUh/w5E1BmH4kDM= =NX9Q -END PGP SIGNATURE- ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Simple Call Center Setup?
Which thread exactly? There is the agents / ackcall one but that is for *inbound* calls which I already can do. This is for a dialout redirect type scenario. Vince. Matthew B Marlowe wrote: This was just discussed yesterday I believe, because I read it. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Zarjazz Sent: Saturday, February 21, 2004 7:36 AM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] Simple Call Center Setup? I am looking to implement a simple call center with Asterisk and I'm scratching my head trying to work out the best setup. Now the usual dialin / dialout setup I have no problems with. SIP phone on each desk, * acting as the SIP proxy / PSTN gateway. User dials into the gateway to talk to an agent (hunt group type thing), or a single agent dials out to a specific number. That part is simple enough and works already. However I need to add the following feature: Some application (asterisk maybe or a custom SIP softphone type thing) needs to dial out to a range of numbers, once a success connection is made I need to then transfer the call to the first free agent. The available agents need to notify the system somehow that they are ready. I was thinking of maybe 'parking' and then somehow inviting the remote call to their phone. So is something like this possible already with * or do I need to go and start getting out my C refence manuals and do some coding? Vince. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
