Re: [Asterisk-Users] Asterisk and RT (Request Tracker) setup?
Thanks for the replies. I've got a bit further now after running the agi script manually, turns out the asterisk perl module was missing. I've got that and it gets somewhat further now. However I am running RT 3.4.1, so I assume by what you say Kris its probably not going to work? As soon as I leave a message now on the * console I see:- -- Executing Answer(SIP/2010-8f2c, ) in new stack -- Executing AGI(SIP/2010-8f2c, /var/lib/asterisk/agi-bin/rt_ticket.agi) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script Executing Application: (Answer) Options: () -- Playing 'rt/ticket-choices' (language 'en') -- AGI Script Executing Application: (Record) Options: (/tmp/filesflYBL:wav) -- Playing 'beep' (language 'en') rt*CLI [Sat Apr 9 08:50:13 2005] [crit]: Can't call method IsPassword on an undefined value at /tmp/0.1/rt-soap-server.pl line 237. (/usr/local/rt3/lib//RT.pm:285) -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 And if I try to update an exisiting ticket I see: -- Executing Answer(SIP/2010-da15, ) in new stack -- Executing AGI(SIP/2010-da15, /var/lib/asterisk/agi-bin/rt_ticket.agi) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script Executing Application: (Answer) Options: () -- Playing 'rt/ticket-choices' (language 'en') -- Playing 'rt/enter-ticket' (language 'en') -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 It's a shame it does not work, as I see a some nice possibilites with * and RT and maybe festival for reading some stuff back. Cheers Mike On Apr 9, 2005 4:41 AM, Kris Boutilier [EMAIL PROTECTED] wrote: Your success may depend on your version of RT. The RT-Soap-Server.pl interface has been depreciated. We've taken the somewhat easier, if less elegant approach of just setting up a voicemail box with a longwinded greeting that invites the caller to leave a VM that is in turn emailed as an attachment into RT: /etc/asterisk/extensions.conf: 6808 = ,Request Tracker,[EMAIL PROTECTED],,attach=yes|delete=yes ; Voicemails left in this box are forwarded into RT Certainly an interactive IVR would be much nicer, but it'll probably take a fair amount of work to construct against RT 3.4.x. For the uninitiated, Request Tracker is an elegant and light weight GPL'ed trouble ticketing system: http://www.bestpractical.com Great for managing all those user interactions stemming from a new deployment of Asterisk. :-) Kris Boutilier Information Systems Coordinatior Sunshine Coast Regional District -Original Message- From: Mike Dent [mailto:[EMAIL PROTECTED] Sent: Friday, April 08, 2005 4:46 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Asterisk and RT (Request Tracker) setup? Hi, I'm attempting to get Asterisk and RT working, I've followed the details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html When I dial the extension I put the rt agi on for testing all I get is silence and on the * console I see: rt*CLI -- Executing Answer(SIP/2010-f6f5, ) in new stack -- Executing AGI(SIP/2010-f6f5, /var/lib/asterisk/agi-bin/rt_ticket.agi) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 Anybody else got this working? Thanks Mike ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Asterisk and RT (Request Tracker) setup?
Hi, I'm attempting to get Asterisk and RT working, I've followed the details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html When I dial the extension I put the rt agi on for testing all I get is silence and on the * console I see: rt*CLI -- Executing Answer(SIP/2010-f6f5, ) in new stack -- Executing AGI(SIP/2010-f6f5, /var/lib/asterisk/agi-bin/rt_ticket.agi) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 Anybody else got this working? Thanks Mike ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Asterisk and RT (Request Tracker) setup?
Try running the agi from a command line. ?When I tried it a while ago, it complained about files that it could not find, and even Googleing neither could I. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Dent Sent: Friday, April 08, 2005 6:46 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Asterisk and RT (Request Tracker) setup? Hi, I'm attempting to get Asterisk and RT working, I've followed the details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html When I dial the extension I put the rt agi on for testing all I get is silence and on the * console I see: rt*CLI -- Executing Answer(SIP/2010-f6f5, ) in new stack -- Executing AGI(SIP/2010-f6f5, /var/lib/asterisk/agi-bin/rt_ticket.agi) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 Anybody else got this working? Thanks Mike ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Asterisk and RT (Request Tracker) setup?
Your success may depend on your version of RT. The RT-Soap-Server.pl interface has been depreciated. We've taken the somewhat easier, if less elegant approach of just setting up a voicemail box with a longwinded greeting that invites the caller to leave a VM that is in turn emailed as an attachment into RT: /etc/asterisk/extensions.conf: 6808 = ,Request Tracker,[EMAIL PROTECTED],,attach=yes|delete=yes ; Voicemails left in this box are forwarded into RT Certainly an interactive IVR would be much nicer, but it'll probably take a fair amount of work to construct against RT 3.4.x. For the uninitiated, Request Tracker is an elegant and light weight GPL'ed trouble ticketing system: http://www.bestpractical.com Great for managing all those user interactions stemming from a new deployment of Asterisk. :-) Kris Boutilier Information Systems Coordinatior Sunshine Coast Regional District -Original Message- From: Mike Dent [mailto:[EMAIL PROTECTED] Sent: Friday, April 08, 2005 4:46 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Asterisk and RT (Request Tracker) setup? Hi, I'm attempting to get Asterisk and RT working, I've followed the details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html When I dial the extension I put the rt agi on for testing all I get is silence and on the * console I see: rt*CLI -- Executing Answer(SIP/2010-f6f5, ) in new stack -- Executing AGI(SIP/2010-f6f5, /var/lib/asterisk/agi-bin/rt_ticket.agi) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 Anybody else got this working? Thanks Mike ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Asterisk and RT
Has anyone integrated asterisk with current version of rt. I followed the Wiki but I only get as far as hold on while i create a ticket then it hangs up. I don't see it connect to the rt-soap-server.pl script running on the console of my rt machine. any help would be greatly appreciated. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Asterisk PBX - RT Integration
Greetings, I had been working on Asterisk (http://asteriskpbx.org) about 2 years ago . http://www.marko.net/asterisk/archives/0210/0107.html Last night with the help of Jesse's rt-soap-server.pl (and some prodding) I implemented a much cleaner, more repeatable * - RT phone gateway with some notes: http://megaglobal.net/docs/asterisk/html/rtasterisk.html Questions or comments appreciated. --Michael. -- . Michael Jastremski .. .. Network Engineer Megaglobal Networks Megaglobal.net .. Photographer Open Photo Project Openphoto.net . .. Resident West PhiladelphiaWestphila.net . ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
