On Mon, 22 Mar 2004, Jeremy wrote:
I've recently stumbled upon this PBX on Linux concept. I hope to learn
and absorb as much as I can. I am very open to thoughts, ideas,
comments and suggestions, as I really dont know where to start, other
than lurking here for a while to pick up on what I can.
that's basically what I've done. And when you see a term etc that you
don't recognize it, go learn about it from www.voip-info.org,
www.asteriskdocs.org, or one of the other sources mentioned in the current
thread documents.
I would very much like to learn how I can create an inexpensive pbx
system for my service repair call center of 10 users. I wonder if its
going to be possible to use the users desktop as the actual phone
(soundcard, headset/mic) etc if the user is logged on to the local area
network. Am a bit unsure of the hardware required for this setup, other
than a linux server, and what kind or type of phone is to be used for
the users. and would this work for a remote user connected to our LAN
via the web?
the concept you're referring to is generally known as a 'softphone'
because it's software on a computer, rather than a 'hardphone' which is
short for hardware phone. (?) You can find a list of softphone products,
both free and commercial, on the documentation sites. You configure your
softphone of choice and * (asterisk) to work together, and away you go.
Remote users can be tricky, depending on your specific firewall and NAT
circumstances.
Is this the right place to begin after reading the Asterisk website?
yup. But be sure you've done an exhaustive search (ie google, mailing list
archives, several * web sites, etc) before asking, because the
less-informed questions often get ignored or get curt replies (as you may
have noticed, if you've been lurking long).
Greg
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