RE: [Asterisk-Users] Newbie Issues = SIP won't stay connected, and IAX Unable to Create Channel

2004-04-11 Thread Joe Dennick
We've all been there.  I spent several hours on the phone with ATT last
week to bring up a T-1 and finally discovered that I had a layer-three
problem as well.

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Robert
Jackson
Sent: Saturday, April 10, 2004 11:36 PM
To: [EMAIL PROTECTED]
Subject: RE: [Asterisk-Users] Newbie Issues = SIP won't stay connected,
and IAX Unable to Create Channel


Well, the stupidity just keeps on coming.  Thanks for all of your posts
I followed all of your advice and was able to resolve the problem.  As I
wrote in the first post I have been banging my head against this problem
for around 60 hours, until I finally gave up and decided to post.  

The answer is a bit embarrassing as I should have checked this issue
within minutes if not hours of these problems cropping up.  

Here goes: The IP address that the Network Admin gave me was being used.
DUH!

I was able to determine this from the arp -a and the ethereal packet
traces, and found that on a very irregular basis the packets would get
sent to the wrong system.  Obviously this explains all of the problems
that I experienced.  

Again, I should have checked this as one of the very first things, but
for what ever reason I assumed that those most basic of configurations
was correct.  Wrong!

Sorry for the rabbit hole guys, but if I had not gotten these
suggestions from ya'll I would have been stuck at this point until I
just gave up.  (Or decided to shoot the damned thing, whichever came
first.)

Thanks again,

Robert Jackson
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[Asterisk-Users] Newbie Issues = SIP won't stay connected, and IAX Unable to Create Channel

2004-04-10 Thread Robert Jackson
I am terribly sorry to bother the list with such generic and bizarre
problems, but I have been racking my brain with these for the last week
working on it for at least 60 hours.  If anyone can even point me in the
right direction I would be eternally grateful.  So without further adu
here are my woes:

I have * (2004-04-09 CVS) running on a P4 1.6Ghz CPU, 512MB RAM, Debian
Sarge, and basically no other programs (Other than the required ones
of course).  My SIP clients are 2 Win2000 machines running X-Lite, and 2
grand stream budgettone 101's.  All iptables default rules are set allow
and no other rules are entered.  The whole setup is a proof of concept
so that we can migrate our 25 agent call center app to *.

When I reboot the computer running * and run * via asterisk -gc
everything starts without any warnings, notices, or errors.  At that
point none of my SIP clients login to *.  If I do a sip debug it doesn't
even show the clients trying to connect, however on the X-Lite logs it
is sending the REGISTER message to the correct IP address.  If I ping
the client's IP address from the * server the client immediately
registers and can make calls.  If I stop pinging for at least 30 minutes
the clients are again unable to connect.  Upon discovering this I
thought that I had a physical network problem.  So I went out and got a
brand new 10/100 switch, and new network cards for the server and the PC
based clients.  After installing and configuring all the new equipment I
am in the same boat.  I simply cannot understand what is going on.  All
of the machines are on a local address scheme without any NAT's or other
firewalls in between.

The next problem that I have has to do with IAX.  I have accounts setup
with both NuFone, and VoicePulse just to try out the various services.
I have my iax.conf configure as instructed by both the wiki and from the
providers.  I also have a DID from VoicePulse so I have a register line
for that as well.  After I reboot the * server, run *, and ping the
clients both provider's work properly.  However after a certain period
of time(variable length) the register times out and VoicePulse becomes
UNREACHABLE.  The same goes for the NuFone service.  When this happens
occasionally I get a message on the console that says Unable to create
channel.  

I am completely at a loss.  Again I apologize for wasting your valuable
time, but I couldn't find anything that helped me either on the wiki or
the list.  

Thanks in advance,

Robert Jackson
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Re: [Asterisk-Users] Newbie Issues = SIP won't stay connected, and IAX Unable to Create Channel

2004-04-10 Thread Rich Adamson
 When I reboot the computer running * and run * via asterisk -gc
 everything starts without any warnings, notices, or errors.  At that
 point none of my SIP clients login to *.  If I do a sip debug it doesn't
 even show the clients trying to connect, however on the X-Lite logs it
 is sending the REGISTER message to the correct IP address.  If I ping
 the client's IP address from the * server the client immediately
 registers and can make calls.  If I stop pinging for at least 30 minutes
 the clients are again unable to connect.  Upon discovering this I
 thought that I had a physical network problem.  So I went out and got a
 brand new 10/100 switch, and new network cards for the server and the PC
 based clients.  After installing and configuring all the new equipment I
 am in the same boat.  I simply cannot understand what is going on.  All
 of the machines are on a local address scheme without any NAT's or other
 firewalls in between.
 
 The next problem that I have has to do with IAX.  I have accounts setup
 with both NuFone, and VoicePulse just to try out the various services.
 I have my iax.conf configure as instructed by both the wiki and from the
 providers.  I also have a DID from VoicePulse so I have a register line
 for that as well.  After I reboot the * server, run *, and ping the
 clients both provider's work properly.  However after a certain period
 of time(variable length) the register times out and VoicePulse becomes
 UNREACHABLE.  The same goes for the NuFone service.  When this happens
 occasionally I get a message on the console that says Unable to create
 channel.  

All the words that you've used tend to suggest a firewall is getting in the
way (eg, iptables). A few things you can do to help narrow down the problem.

1. on each system, do a arp -a before and after the connection fails to
see what each system thinks is the current IP  MAC address. If there are
no entries, then that system has not even attempted communications at the
layer-3 level.  If the entries are present (on each system), then at least
you know each has made some attempt.

2. download and implement ethereal, and run it until the failure occurs.
Look at the packet displays and see if that helps point to an issue. If you
can't read packet traces from ethereal, there are lots of others on this
list that can. It at least helps point to the problem.

3. in the /etc/asterisk/logger.conf file, configure it for debug. Restart
asterisk (not reload). Asterisk will then write lots of detailed messages
in a file at /var/log/asterisk (if memory serves correctly).

Rich


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RE: [Asterisk-Users] Newbie Issues = SIP won't stay connected, and IAX Unable to Create Channel

2004-04-10 Thread Joe Dennick
It sounds like a layer three problem.  Are all of the Subnet masks and
gateways configured correctly?  Obviously, you can ping, but you are
unable to connect without the ping.  It sounds like both the SIP phones
and the IAX customers are unable to find a route back to your asterisk
server, but when you ping the devices, they 'see' the route and take it.

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Robert
Jackson
Sent: Saturday, April 10, 2004 9:25 AM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] Newbie Issues = SIP won't stay connected, and
IAX Unable to Create Channel


I am terribly sorry to bother the list with such generic and bizarre
problems, but I have been racking my brain with these for the last week
working on it for at least 60 hours.  If anyone can even point me in the
right direction I would be eternally grateful.  So without further adu
here are my woes:

I have * (2004-04-09 CVS) running on a P4 1.6Ghz CPU, 512MB RAM, Debian
Sarge, and basically no other programs (Other than the required ones
of course).  My SIP clients are 2 Win2000 machines running X-Lite, and 2
grand stream budgettone 101's.  All iptables default rules are set allow
and no other rules are entered.  The whole setup is a proof of concept
so that we can migrate our 25 agent call center app to *.

When I reboot the computer running * and run * via asterisk -gc
everything starts without any warnings, notices, or errors.  At that
point none of my SIP clients login to *.  If I do a sip debug it doesn't
even show the clients trying to connect, however on the X-Lite logs it
is sending the REGISTER message to the correct IP address.  If I ping
the client's IP address from the * server the client immediately
registers and can make calls.  If I stop pinging for at least 30 minutes
the clients are again unable to connect.  Upon discovering this I
thought that I had a physical network problem.  So I went out and got a
brand new 10/100 switch, and new network cards for the server and the PC
based clients.  After installing and configuring all the new equipment I
am in the same boat.  I simply cannot understand what is going on.  All
of the machines are on a local address scheme without any NAT's or other
firewalls in between.

The next problem that I have has to do with IAX.  I have accounts setup
with both NuFone, and VoicePulse just to try out the various services. I
have my iax.conf configure as instructed by both the wiki and from the
providers.  I also have a DID from VoicePulse so I have a register line
for that as well.  After I reboot the * server, run *, and ping the
clients both provider's work properly.  However after a certain period
of time(variable length) the register times out and VoicePulse becomes
UNREACHABLE.  The same goes for the NuFone service.  When this happens
occasionally I get a message on the console that says Unable to create
channel.  

I am completely at a loss.  Again I apologize for wasting your valuable
time, but I couldn't find anything that helped me either on the wiki or
the list.  

Thanks in advance,

Robert Jackson
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RE: [Asterisk-Users] Newbie Issues = SIP won't stay connected, and IAX Unable to Create Channel

2004-04-10 Thread Greg Hill
On Sat, 10 Apr 2004, Robert Jackson wrote:

 Thanks for the info.  I am not sure how to disable iptables, but I will
 be scouring the net for the next couple of hours or so.  I simply
 couldn't believe that * was as unstable as it has been seeming.  At
 least now I know that I'm not crazy.  Rich, a previous poster, suggested
 the following path:


Hi Robert -

iptables -F
iptables -X

will flush all the rules from your iptables and then delete all the extra
chains. Don't worry, they'll be reloaded the next time you boot the
system.

Doing this will completely remove any firewalling that might be going on
(you could use iptables -L to look at the currently set rules). I don't
know whether the flush and delete commands will affect the NAT (network
address translation) table or not. But if this machine isn't doing NAT
for any other computers, then it won't matter.

I tried emailing you directly, but my MTA (exim) complained that your
domain name promedicalinc.com lists its mail exchange by IP. I'm no DNS
guru, but according to the error exim gave me, an MX record should have a
name (and then that name should be defined by an A or CNAME (?) record?).
Might wanna check on that.

Greg





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RE: [Asterisk-Users] Newbie Issues = SIP won't stay connected, and IAX Unable to Create Channel

2004-04-10 Thread Robert Jackson
Well, the stupidity just keeps on coming.  Thanks for all of your posts
I followed all of your advice and was able to resolve the problem.  As I
wrote in the first post I have been banging my head against this problem
for around 60 hours, until I finally gave up and decided to post.  

The answer is a bit embarrassing as I should have checked this issue
within minutes if not hours of these problems cropping up.  

Here goes: The IP address that the Network Admin gave me was being used.
DUH!

I was able to determine this from the arp -a and the ethereal packet
traces, and found that on a very irregular basis the packets would get
sent to the wrong system.  Obviously this explains all of the problems
that I experienced.  

Again, I should have checked this as one of the very first things, but
for what ever reason I assumed that those most basic of configurations
was correct.  Wrong!

Sorry for the rabbit hole guys, but if I had not gotten these
suggestions from ya'll I would have been stuck at this point until I
just gave up.  (Or decided to shoot the damned thing, whichever came
first.)

Thanks again,

Robert Jackson
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Re: [Asterisk-Users] Newbie Issues = SIP won't stay connected, and IAX Unable to Create Channel

2004-04-10 Thread Brian Capouch
A somewhat plussed asterisk admin wrote:

The answer is a bit embarrassing as I should have checked this issue
within minutes if not hours of these problems cropping up.  

Just for the record--I've been in this boat my fair share, too--this is 
why some of the old hands on the list are a little less than eager to 
drop everything they're doing and come 'round to help when a plea like 
this is heard.

I'm writing on my forehead, Post as a last resort only, especially when 
you seem to be the only one in the world having the problem you're having.

B.
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