Re: [Asterisk-Users] Problem with blind transfer and Polycom phones !! more info
I have to correct myself. The problem occurs only when we try dial numbers with 10 or 11 at the beginning. Kib Eki wrote: Hi, we just set up an asterisk with 55 Polycom 500 IP phones. The blind transfer does not work. The way we try to blind transfer a call: 1. answer the call 2. press transfer 3. press blind softkey- the display shows Blind transfer to: and cursor is in the second line 4. enter the number- when we enter the second digit of the number the display jumps back to Hold: number view. It is reproducible. Attended transfer works. Any help is welcome! :-)) Regards, BK ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Problem with blind transfer and Polycom phones!! more info
Hi Kib, Can you paste the dialplan string from your sip.cfg (this is the pattern matching string in the phone setup)? Regards, -- Anthony Rodgers Business Systems Analyst District of North Vancouver Web: http://www.dnv.org RSS Feed: http://www.dnv.org/rss.asp On Jan 5, 2006, at 5:34 AM, Kib Eki wrote: I have to correct myself. The problem occurs only when we try dial numbers with 10 or 11 at the beginning. Kib Eki wrote: Hi, we just set up an asterisk with 55 Polycom 500 IP phones. The blind transfer does not work. The way we try to blind transfer a call: 1. answer the call 2. press transfer 3. press blind softkey - the display shows Blind transfer to: and cursor is in the second line 4. enter the number - when we enter the second digit of the number the display jumps back to Hold: number view. It is reproducible. Attended transfer works. Any help is welcome! :-)) Regards, BK ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Problem with blind transfer and Polycom phones !! more info
Because the Polycom softkey menus were so cumbersome, we chose to use Asterisk's attended and blind transfers facility-wide. we press ## for blind transfer (and Allison asks Transfer, and you type the exten num) and ** for attended transfer. One more reason we chose this setup was if we added more non-polycom phones in the future, the users would already know how to do transfers without a retraining session :) Moj Kib Eki wrote: I have to correct myself. The problem occurs only when we try dial numbers with 10 or 11 at the beginning. Kib Eki wrote: Hi, we just set up an asterisk with 55 Polycom 500 IP phones. The blind transfer does not work. The way we try to blind transfer a call: 1. answer the call 2. press transfer 3. press blind softkey- the display shows Blind transfer to: and cursor is in the second line 4. enter the number- when we enter the second digit of the number the display jumps back to Hold: number view. It is reproducible. Attended transfer works. Any help is welcome! :-)) Regards, BK ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Mojo [EMAIL PROTECTED] Office Manger, Horan Company, LLC (907) 747- x112 ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Problem with blind transfer and Polycom phones !! more info
sounds like a digitmap issue. We looked at using # originally, but interferred with too many IVR type applications from people. On Jan 5, 2006, at 12:00 PM, Mojo with Horan Company, LLC wrote: Because the Polycom softkey menus were so cumbersome, we chose to use Asterisk's attended and blind transfers facility-wide. we press ## for blind transfer (and Allison asks Transfer, and you type the exten num) and ** for attended transfer. One more reason we chose this setup was if we added more non- polycom phones in the future, the users would already know how to do transfers without a retraining session :) Moj Kib Eki wrote: I have to correct myself. The problem occurs only when we try dial numbers with 10 or 11 at the beginning. Kib Eki wrote: Hi, we just set up an asterisk with 55 Polycom 500 IP phones. The blind transfer does not work. The way we try to blind transfer a call: 1. answer the call 2. press transfer 3. press blind softkey- the display shows Blind transfer to: and cursor is in the second line 4. enter the number- when we enter the second digit of the number the display jumps back to Hold: number view. It is reproducible. Attended transfer works. Any help is welcome! :-)) Regards, BK ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Mojo [EMAIL PROTECTED] Office Manger, Horan Company, LLC (907) 747- x112 ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Problem with blind transfer and Polycom phones !! more info
We looked at using # originally, but interferred with too many IVR type applications from people. That's why we switched to ##, it's almost as quick to hit it twice as once, and doesn't interfere with any (the very few) IVRs my clients access regularly :) ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
