[Asterisk-Users] Queue Messages now playing when caller is inside queue
Hi, I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and copied all config files from original to the new server. But when a caller lands inside the queue no queue message is getting played. The gsm files are present in proper locations, whcih I am able to play using Playback with this stanza: exten = 900,1,Playback(queue-youarenext) exten = 900,2,Playback(queue-thereare) exten = 900,3,Playback(digits/three) exten = 900,4,Playback(queue-callswaiting) exten = 900,5,Playback(vm-ivr) The queue is invoked by: exten = s,1,Background(Welcome) exten = s,2,Queue(callcenter|tT|||300) extern = s,3,Hangup When I tried exten = s,2,Queue(callcenter|tTr|||300) It was ringing with out music on hold, but again with out any announcement. Queue.conf is: [general] [default] [callcenter] music=default leavewhenempty = yes monitor-format = wav strategy=rrmemory timeout=15 retry=5 servicelevel = 60 wrapuptime=5 eventwhencalled = yes eventmemberstatusoff = no maxlen = 0 announce-frequency = 120 announce-holdtime = yes queue-thankyou = vm-ivr queue-youarenext = queue-youarenext ; (You are now first in line.) queue-thereare = queue-thereare ; (You are Currently caller no) queue-callswaiting = queue-callswaiting ; (calls waiting.) queue-holdtime = queue-holdtime ; (The current est. holdtime is) queue-minutes = queue-minutes ; (minutes.) context=vm member = Agent/1000 member = Agent/1001 member = Agent/1002 member = Agent/1003 member = Agent/1004 member = Agent/1005 The funny part is that it's working perfectly in the old setup. Did I make some mistake some where? I am running on debian stable and asterisk was compiled with simple make;make install. raj ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Messages not playing when caller is inside queue
David Ankers wrote: Don't you need an exten = s,1,Answer The full sequence is: [ivr] ; Voice Menu exten = s, 1, wait(2) exten = s, 2, Answer exten = s, 3,Goto,MainMenu|s|1 [MainMenu] exten = s,1,Background(Welcome) exten = s,2,Queue(callcenter|tT|||600) extern = s,3,Hangup I am sorry that I missed this. The call is getting picked up and it goes to the agent in the queue. That part is fine. The only thing missing is that the messages (like queue-youarenext, queue-thankyou) are not played upon entering the queue. raj -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rajkumar S Sent: Monday, 20 February 2006 3:34 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Queue Messages now playing when caller is insidequeue Hi, I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and copied all config files from original to the new server. But when a caller lands inside the queue no queue message is getting played. The gsm files are present in proper locations, whcih I am able to play using Playback with this stanza: exten = 900,1,Playback(queue-youarenext) exten = 900,2,Playback(queue-thereare) exten = 900,3,Playback(digits/three) exten = 900,4,Playback(queue-callswaiting) exten = 900,5,Playback(vm-ivr) The queue is invoked by: exten = s,1,Background(Welcome) exten = s,2,Queue(callcenter|tT|||300) extern = s,3,Hangup When I tried exten = s,2,Queue(callcenter|tTr|||300) It was ringing with out music on hold, but again with out any announcement. Queue.conf is: [general] [default] [callcenter] music=default leavewhenempty = yes monitor-format = wav strategy=rrmemory timeout=15 retry=5 servicelevel = 60 wrapuptime=5 eventwhencalled = yes eventmemberstatusoff = no maxlen = 0 announce-frequency = 120 announce-holdtime = yes queue-thankyou = vm-ivr queue-youarenext = queue-youarenext ; (You are now first in line.) queue-thereare = queue-thereare ; (You are Currently caller no) queue-callswaiting = queue-callswaiting ; (calls waiting.) queue-holdtime = queue-holdtime ; (The current est. holdtime is) queue-minutes = queue-minutes ; (minutes.) context=vm member = Agent/1000 member = Agent/1001 member = Agent/1002 member = Agent/1003 member = Agent/1004 member = Agent/1005 The funny part is that it's working perfectly in the old setup. Did I make some mistake some where? I am running on debian stable and asterisk was compiled with simple make;make install. raj ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Messages not playing when caller is inside queue
In queues.conf: [queuename] announce-frequency = XX ; where XX = number of seconds Rajkumar S wrote: David Ankers wrote: Don't you need an exten = s,1,Answer The full sequence is: [ivr] ; Voice Menu exten = s, 1, wait(2) exten = s, 2, Answer exten = s, 3,Goto,MainMenu|s|1 [MainMenu] exten = s,1,Background(Welcome) exten = s,2,Queue(callcenter|tT|||600) extern = s,3,Hangup I am sorry that I missed this. The call is getting picked up and it goes to the agent in the queue. That part is fine. The only thing missing is that the messages (like queue-youarenext, queue-thankyou) are not played upon entering the queue. raj -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rajkumar S Sent: Monday, 20 February 2006 3:34 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Queue Messages now playing when caller is insidequeue Hi, I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h and it's running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4 from source and copied all config files from original to the new server. But when a caller lands inside the queue no queue message is getting played. The gsm files are present in proper locations, whcih I am able to play using Playback with this stanza: exten = 900,1,Playback(queue-youarenext) exten = 900,2,Playback(queue-thereare) exten = 900,3,Playback(digits/three) exten = 900,4,Playback(queue-callswaiting) exten = 900,5,Playback(vm-ivr) The queue is invoked by: exten = s,1,Background(Welcome) exten = s,2,Queue(callcenter|tT|||300) extern = s,3,Hangup When I tried exten = s,2,Queue(callcenter|tTr|||300) It was ringing with out music on hold, but again with out any announcement. Queue.conf is: [general] [default] [callcenter] music=default leavewhenempty = yes monitor-format = wav strategy=rrmemory timeout=15 retry=5 servicelevel = 60 wrapuptime=5 eventwhencalled = yes eventmemberstatusoff = no maxlen = 0 announce-frequency = 120 announce-holdtime = yes queue-thankyou = vm-ivr queue-youarenext = queue-youarenext ; (You are now first in line.) queue-thereare = queue-thereare ; (You are Currently caller no) queue-callswaiting = queue-callswaiting ; (calls waiting.) queue-holdtime = queue-holdtime ; (The current est. holdtime is) queue-minutes = queue-minutes ; (minutes.) context=vm member = Agent/1000 member = Agent/1001 member = Agent/1002 member = Agent/1003 member = Agent/1004 member = Agent/1005 The funny part is that it's working perfectly in the old setup. Did I make some mistake some where? I am running on debian stable and asterisk was compiled with simple make;make install. raj ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue Messages not playing when caller is inside queue
Peter Fern wrote: In queues.conf: [queuename] announce-frequency = XX ; where XX = number of seconds I had already given it. From my orig mail: [callcenter] music=default leavewhenempty = yes monitor-format = wav strategy=rrmemory timeout=15 retry=5 servicelevel = 60 wrapuptime=5 eventwhencalled = yes eventmemberstatusoff = no maxlen = 0 announce-frequency = 120 announce-holdtime = yes queue-thankyou = vm-ivr queue-youarenext = queue-youarenext ; (You are now first in line.) queue-thereare = queue-thereare ; (You are Currently caller no) queue-callswaiting = queue-callswaiting ; (calls waiting.) queue-holdtime = queue-holdtime ; (The current est. holdtime is) queue-minutes = queue-minutes ; (minutes.) context=vm member = Agent/1000 member = Agent/1001 member = Agent/1002 member = Agent/1003 member = Agent/1004 member = Agent/1005 Again this config is working perfectly in the 1.0.9-BRIstuffed-0.2.0-RC8h (Xorcom Rapid), but not in 1.2.4 raj ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
