Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
I was waiting for everyone to reply so here is mine.. Check out the Mediatrix web site. There are no downloads or lists of resellers who might have this provisioning software that is normally included with purchase. I'm not interested in your relationship with voipsupply. Mediatrix does not offer any end user support; all of their products are supported _only_ through resellers and the majority of their resellers are more interested in charging for everything including maintenance releases of the mediatrix firmware. (Been there, done that, not at all happy with their support structure which had nothing at all to do with voipsupply in my case.) Extensively tested their 1204 fxo box and it was one of the more solid boxes that I've seen in terms of echo and true voice quality. If they could clean up their support act (and reduce retail cost a little), would seem their products would be far more acceptable to asterisk users. Has anyone used the 2102? Please let me know. Would be very interested in reading a good 'eval' of the 2102 however. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
On Jul 18, 2005, at 3:13 PM, Michael D Schelin wrote: Here is a letter I sent them for my $150 paper weight. The forum is not a place to post ransom notes. You've added zero benefit to any reader here, nor to yourself, since you didn't actually ask a question in your email. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
On Monday 18 July 2005 18:13, Michael D Schelin wrote: first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here Wow, someone needs to grow up. Do you perhaps think that maybe CDs sometimes don't get included from the manufacturer? If VoipSupply wanted a CD from Mediatrix they could very likely take the one out of yours (or anyone else's) box, clone it and put the original back. Do you honestly think the $0.30 is gonna break the bank for them? Good lord, step out of the cubicle and get a breath of fresh air once in a while. If you ordered a dozen and none of them had them then I'd think you might have a case... but one instance and you throw this temper tantrum? Get over yourself, you're not some little princess. -A. ... who has never bought ANYTHING from voipsupply and has never dealt with them but can't stand the prissy little egos that haunt this list from time to time. These types of people are precisely the ones who make the world a darker place. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
Right, so before resolution can be attempted or had, you lash out on the forum. If they had told you to stuff it or had just ignored you, you might have something to complain about. You are pissed that the ATA is not web configurable? How in the hell is that VoipSupplys fault? You bought it! You specifically set out to bash VoipSupply with your comments, most of which seem ill informed and a couple just asinine. I personally hope no one answers your questions. Your complaint was hardly to hear from others about VoipSupply. That could have been accomplished with a simple Google search of the list archive. As it is, this is just really unnecessary and testament to your lack of patience. So take a valium and let the vendor try and fix the problem. Then tell your story here. W From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael D Schelin Sent: Monday, July 18, 2005 5:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy I was waiting for everyone to reply so here is mine.. Check out the Mediatrix web site. There are no downloads or lists of resellers who might have this provisioning software that is normally included with purchase. You may be right that it is a refurb but every indication points that it is not. I have contacted both companies and I'm waiting for replys. I'm on the west coast and it took over 7 days to get here. I am a little pissed when all other ATA's are configurable from their built in web server. And Yes, I'm self serving as well as mostly everybody I've ran into in this business. This unit was purchased for testing. Because of the timezone problem, When I get the product from UPS it's too late to call Canada or FL. when all I need is a simple download to correct the problem. Is it too much to expect everything in the box when you purchase it? Or have a web site with these free included software so if this happens we don't wast our valuable time. By the way I did get an email from VOip Supply asking me to wait until morning so they could find the software. This is at 2:30 PST. This complaint was to hear from others about VoIP Supply and their business practices. I wanted to get feedback ether way, or maybe a contact name so I can get this paper weight working and tested. Has anyone used the 2102? Please let me know. Michael D. Schelin Shelltel JD Austin wrote: Michael D Schelin wrote: Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it. Email me the CD. Michael D. Schelin Owner Shelltel Are you sure you didn't buy a refurbished model? I hear they sell a lot of refurbished equiptment, I've purchased some of it myself. Everything I've purchased from them worked without issue. None however came with an installation CD. A few things had to be reset to clear settings though. Anything I needed was freely available. Since you know how to contact Medatrix, perhaps you can download the software or get a CD from them. JD -- JD AustinTwin Geckos Technology Services LLCemail: [EMAIL PROTECTED]http://www.twingeckos.comphone/fax: 480.288.8195 ___Asterisk-Users mailing listAsterisk-Users@lists.digium.comhttp://lists.digium.com/mailman/listinfo/asterisk-usersTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
I am a little pissed when all other ATA's are configurable from their built in web server. The 2102 does have a built in Web server. See manuals at support.bctgroup.ru/mediatrix/2102/ If you have a refurbished unit, perhaps the web server was disabled, or the password was changed. Try reset to factory settings. It is possible to disable the factory reset, and conceivable that the previous owner did that. However, if he did, the SNMP community string was probably also changed, and the CD that you are complaining about wouldn't do you any good. --Stewart ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
from the bottom of http://www.voipsupply.com/product_info.php?manufacturers_id=16products_id=334 ... With the Mediatrix 2102, service providers get the product characteristics allowing them to successfully deploy residential IP telephony applications. The Mediatrix 2102 provides a web interface, giving users a convenient access to the unit for initial set-up. The Mediatrix 2102 can auto-provision by fetching its encrypted configuration file from a TFTP or HTTP server making installation transparent to end-users. To further facilitate deployments, factory loaded configurations are possible. Automatic firmware and configuration file downloads ensure that the 2102 is always up-to-date. is there a web server actually on that thing ? On Mon, 2005-07-18 at 17:06, Michael D Schelin wrote: I was waiting for everyone to reply so here is mine.. Check out the Mediatrix web site. There are no downloads or lists of resellers who might have this provisioning software that is normally included with purchase. You may be right that it is a refurb but every indication points that it is not. I have contacted both companies and I'm waiting for replys. I'm on the west coast and it took over 7 days to get here. I am a little pissed when all other ATA's are configurable from their built in web server. And Yes, I'm self serving as well as mostly everybody I've ran into in this business. This unit was purchased for testing. Because of the timezone problem, When I get the product from UPS it's too late to call Canada or FL. when all I need is a simple download to correct the problem. Is it too much to expect everything in the box when you purchase it? Or have a web site with these free included software so if this happens we don't wast our valuable time. By the way I did get an email from VOip Supply asking me to wait until morning so they could find the software. This is at 2:30 PST. This complaint was to hear from others about VoIP Supply and their business practices. I wanted to get feedback ether way, or maybe a contact name so I can get this paper weight working and tested. Has anyone used the 2102? Please let me know. Michael D. Schelin Shelltel JD Austin wrote: Michael D Schelin wrote: Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it. Email me the CD. Michael D. Schelin Owner Shelltel Are you sure you didn't buy a refurbished model? I hear they sell a lot of refurbished equiptment, I've purchased some of it myself. Everything I've purchased from them worked without issue. None however came with an installation CD. A few things had to be reset to clear settings though. Anything I needed was freely available. Since you know how to contact Medatrix, perhaps you can download the software or get a CD from them. JD -- JD Austin Twin Geckos Technology Services LLC email: [EMAIL PROTECTED] http://www.twingeckos.com phone/fax: 480.288.8195 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Mac OS X proves that it's easier to make UNIX pretty than it is to make Windows secure signature.asc Description: This is a digitally signed message part ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
The 2102 does have a built in Web server. If you have a refurbished unit, perhaps the web server was disabled, or the password was changed. Try reset to factory settings. It is possible to disable the factory reset, and conceivable that the previous owner did that. However, if he did, the SNMP community string was probably also changed, and the CD that you are complaining about wouldn't do you any good. What happens when you try to access the unit? Can you at least ping it? --Stewart ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it. Email me the CD. Michael D. Schelin Owner Shelltel ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
Michael D Schelin wrote: Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it. Email me the CD. Michael D. Schelin Owner Shelltel Are you sure you didn't buy a refurbished model? I hear they sell a lot of refurbished equiptment, I've purchased some of it myself. Everything I've purchased from them worked without issue. None however came with an installation CD. A few things had to be reset to clear settings though. Anything I needed was freely available. Since you know how to contact Medatrix, perhaps you can download the software or get a CD from them. JD -- JD Austin Twin Geckos Technology Services LLC email: [EMAIL PROTECTED] http://www.twingeckos.com phone/fax: 480.288.8195 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
Michael D Schelin wrote: Here is a letter I sent them for my $150 paper weight. I don't know that anyone thinks they're all warm and fuzzy. I know that it instantly raises all kinds of suspicions about people's motives when a mail like this comes in to the group, particularly when you seem to be attacking list members already in your subject line. There are two sides to every story. We now have one of them. I'm not positive that a vituperative letter like this sent to the list unsolicited is going to win you a lot of support in your crusade. Time will tell, I guess. There are already a number of red flags in my mind wrt Shelltel because you have so often sent self-promoting mails to this list when people ask about a good ITSP. B. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
On Monday 18 July 2005 18:13, Michael D Schelin wrote: Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it. Email me the CD. Michael D. Schelin Owner Shelltel Mistakes do occur, it's what people do after the mistakes which is important. Looking forward to see the outcome. -- List Manager Network Voice Comunications, Inc. netwvcom.com ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
On Mon, 2005-07-18 at 17:38 -0500, Brian Capouch wrote: I'm not positive that a vituperative letter like this sent to the list unsolicited is going to win you a lot of support in your crusade. given that he said he would only do this if they didnt give him the CD (or strongly implied it anyway) that makes me curious as to why it was sent before any resolution could be had. Its one thing to try to resolve issues with the vendor but to publicly try to attack them in a forum where its unlikely they will respond (based on historical posts about them and their lack of comments from the company themselves) but pretending to give them a chance to make it right ... I dunno. -- Trixter http://www.0xdecafbad.com Bret McDanel UK +44 870 340 4605 Germany +49 801 777 555 3402 US +1 360 207 0479 or +1 516 687 5200 FreeWorldDialup: 635378 signature.asc Description: This is a digitally signed message part ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
I was waiting for everyone to reply so here is mine.. Check out the Mediatrix web site. There are no downloads or lists of resellers who might have this provisioning software that is normally included with purchase. You may be right that it is a refurb but every indication points that it is not. I have contacted both companies and I'm waiting for replys. I'm on the west coast and it took over 7 days to get here. I am a little pissed when all other ATA's are configurable from their built in web server. And Yes, I'm self serving as well as mostly everybody I've ran into in this business. This unit was purchased for testing. Because of the timezone problem, When I get the product from UPS it's too late to call Canada or FL. when all I need is a simple download to correct the problem. Is it too much to expect everything in the box when you purchase it? Or have a web site with these free included software so if this happens we don't wast our valuable time. By the way I did get an email from VOip Supply asking me to wait until morning so they could find the software. This is at 2:30 PST. This complaint was to hear from others about VoIP Supply and their business practices. I wanted to get feedback ether way, or maybe a contact name so I can get this paper weight working and tested. Has anyone used the 2102? Please let me know. Michael D. Schelin Shelltel JD Austin wrote: Michael D Schelin wrote: Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it. Email me the CD. Michael D. Schelin Owner Shelltel Are you sure you didn't buy a refurbished model? I hear they sell a lot of refurbished equiptment, I've purchased some of it myself. Everything I've purchased from them worked without issue. None however came with an installation CD. A few things had to be reset to clear settings though. Anything I needed was freely available. Since you know how to contact Medatrix, perhaps you can download the software or get a CD from them. JD -- JD Austin Twin Geckos Technology Services LLC email: [EMAIL PROTECTED] http://www.twingeckos.com phone/fax: 480.288.8195 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
All: First I would like to apologize to all of the list members for having to be subjected to this. This is not the forum that we would like to use to solve customer problems. We are here to help and contribute to this community and do not wish to add clutter to this list. Mr. Schelin et al: The Mediatrix 2102 is a carrier grade gateway that *should be plug and play*. When I contacted Mediatrix distribution, they stated that this unit DOES NOT ship to VoIPSupply.com with a configuration CD and that it *should be plug and play*. If it does not ship to us with a CD, then we do not ship it to the customer with a CD. I will be contacting Mediatrix tomorrow about this, and will update everyone when I get an answer. I did manage to receive the configuration manuals for this device. I did not see any mention within them of a configuration CD. I have forwarded this information to you, off of the forum. These manuals should be enough to get this unit configured. For future reference, if any of you need customer service, then speak with customer service. They are available from 8am until 7pm est. Technical support is not customer service. Tech support will not respond to you unless you have purchased a support contract, or have been directed to them by a sales executive, or a customer service representative. Again if you have a problem with your order, first contact your sales rep. He should be able to fix the problem, or point you in the direction of the individual that can. If you ordered online, call 800.398.voip. Speak with one of our customer service reps, or inbound sales executives. They will be able to fix your problem, or point you in the direction of someone who will be able to correct the problem. If all of this has proven to be unsuccessful (within reason) then contact me directly, and I will try my best to fix the problem. My details are found below and the extended version can easily be found by searching the list archives. It is our goal at VoIPSupply.com to continue to offer the best prices, customer service, and technical support. We again thank the community for their business and support! Thanks, GS P.S. You spelled supply wrong in the header. Garrett Smith [EMAIL PROTECTED] 716-250-3408 Direct 716-903-9495 Cell -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael D Schelin Sent: Monday, July 18, 2005 6:14 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it. Email me the CD. Michael D. Schelin Owner Shelltel ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy
On 7/18/05, Michael D Schelin [EMAIL PROTECTED] wrote: I was waiting for everyone to reply so here is mine.. Check out the Mediatrix web site. There are no downloads or lists of resellers who might have this provisioning software that is normally included with purchase. You may be right that it is a refurb but every indication points that it is not. I have contacted both companies and I'm waiting for replys. I'm on the west coast and it took over 7 days to get here. I am a little pissed when all other ATA's are configurable from their built in web server. And Yes, I'm self serving as well as mostly everybody I've ran into in this business. This unit was purchased for testing. Because of the timezone problem, When I get the product from UPS it's too late to call Canada or FL. when all I need is a simple download to correct the problem. Is it too much to expect everything in the box when you purchase it? Or have a web site with these free included software so if this happens we don't wast our valuable time. By the way I did get an email from VOip Supply asking me to wait until morning so they could find the software. This is at 2:30 PST. This complaint was to hear from others about VoIP Supply and their business practices. I wanted to get feedback ether way, or maybe a contact name so I If all you wanted was feedback about voipsupply, then you should have checked the archives first. can get this paper weight working and tested. Has anyone used the 2102? Please let me know. Michael D. Schelin Shelltel JD Austin wrote: Michael D Schelin wrote: Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102. If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it. Email me the CD. Michael D. Schelin Owner Shelltel Are you sure you didn't buy a refurbished model? I hear they sell a lot of refurbished equiptment, I've purchased some of it myself. Everything I've purchased from them worked without issue. None however came with an installation CD. A few things had to be reset to clear settings though. Anything I needed was freely available. Since you know how to contact Medatrix, perhaps you can download the software or get a CD from them. JD -- JD Austin Twin Geckos Technology Services LLC email: [EMAIL PROTECTED] http://www.twingeckos.com phone/fax: 480.288.8195 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
