[Asterisk-Users] We are thinking of Asterisk

2003-11-05 Thread Aram Ter-Martirosyan 

Hi all,
We are thinking of changing our Nortel Meridian PBX to Asterisk.  Before we
jump into this we would like to know if we can support some important for us
functionalities on Asterisk.  We would like to know if we can

1. Have menu based voice mail with Asterisk? (like press 1 for sales, press
2 for tech support ...)

2. If we can login, logout make ourselves unavailable with Asterisk ACD?
If Asterisk will route alls FIFO bases to the loggedin and available
personal.

3.  Can we have regular PBX functionalities
Call Forwarding
Call Transfer
Conference Call
Music on Hold

4.  Can we point DID directly to the extension?  No need to dial a main
number and than an extension.


5.  Is it possible to monitor a call in Asterisk for training or coaching
purposes.  If a new person is doing a tech support can we monitor (listen to
conversation)?  If yes, would it be possible to record conversation - like a
voicemail?


6.  Can we get our voicemail in our e-mail mailbox? (Can we delete, make
new, forward voicemail from e-mail client?



7 Can we send and receive faxes from PC?




Thank you in advance for taking time and answering our questions.

Aram



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Re: [Asterisk-Users] We are thinking of Asterisk

2003-11-05 Thread James Sharp 

   Hi all,
   We are thinking of changing our Nortel Meridian PBX to Asterisk.  Before
 we
 jump into this we would like to know if we can support some important for
 us
 functionalities on Asterisk.  We would like to know if we can

   1. Have menu based voice mail with Asterisk? (like press 1 for sales,
 press
 2 for tech support ...)

Yes

   2. If we can login, logout make ourselves unavailable with Asterisk ACD?
 If Asterisk will route alls FIFO bases to the loggedin and available
 personal.

Yes


   3.  Can we have regular PBX functionalities
   Call Forwarding
   Call Transfer
   Conference Call
   Music on Hold

Yes


   4.  Can we point DID directly to the extension?  No need to dial a main
 number and than an extension.

Yes


   5.  Is it possible to monitor a call in Asterisk for training or coaching
 purposes.  If a new person is doing a tech support can we monitor (listen
 to
 conversation)?  If yes, would it be possible to record conversation - like
 a
 voicemail?

Monitor, yes.  Recording...maybe




   6.  Can we get our voicemail in our e-mail mailbox? (Can we delete, make
 new, forward voicemail from e-mail client?


Yes


   7 Can we send and receive faxes from PC?

That's a work in progress.  Sort of works, sort of doesn't.




   Thank you in advance for taking time and answering our questions.

   Aram

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