RE: [asterisk-users] 911 versus 9.911
I know every second counts in a real 911 situation, but what about adding a pause in the call flow. Maybe a 1 second pause before actually passing the digits to the provider. This gives the user 1 second to realize the mistake and hang up, longer than 1 seconds is a real emergency. Just a thought. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Aarons (US) Sent: Wednesday, August 30, 2006 10:36 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] 911 versus 9.911 Is there a FCC or other North America requirement that I provide 911 versus 9.911. I want to require users to dial 9.911 in our office, and remove 911. Are there any statutory requirements or laws about this? User accidentially dial 9 then 1 then another 1 and hangup. Weve educated them to stay on the line and ever hang up, but they hang up anyway, resulting in fines for excess hangups to 911. Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 911 versus 9.911
I have enabled outside extension '911' and '11' for emergency service. This way users can either dial '9911' or '911' to get to a PSAP. I would rather have a couple accidential 911 calls than a death because someone forgot to dial a 2nd 9. When people are freaking out they fall back on muscle memory. Many won't pay attention to wether they need to dial 9 for an outside line and then 911 for emergency. I know every second counts in a real 911 situation, but what about adding a pause in the call flow. Maybe a 1 second pause before actually passing the digits to the provider. This gives the user 1 second to realize the mistake and hang up, longer than 1 seconds is a real emergency. Just a thought. From: [EMAIL PROTECTED] [mailto:asterisk- [EMAIL PROTECTED] On Behalf Of Jason Aarons (US) Sent: Wednesday, August 30, 2006 10:36 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] 911 versus 9.911 Is there a FCC or other North America requirement that I provide 911 versus 9.911. I want to require users to dial 9.911 in our office, and remove 911. Are there any statutory requirements or laws about this? User accidentially dial 9 then 1 then another 1 and hangup. We’ve educated them to stay on the line and ever hang up, but they hang up anyway, resulting in fines for excess hangups to 911. Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Matthew S. Crocker Vice President Crocker Communications, Inc. Internet Division PO BOX 710 Greenfield, MA 01302-0710 http://www.crocker.com ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 911 versus 9.911
I play a recording that starts as soon as the second 1 is pressed: If this is an emergency, please hang up and dial 9-911. Short, simple, and to the point. -- Strom Carlson http://www.stromcarlson.com/ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 911 versus 9.911
I once worked for a big accounting firm who eliminated this problem very simply -- they used 7 to get a trunk. 7911 and 911 would still get you an emergency operator, but accidental 911 calls were all but a thing of the past. Aaron Daniel wrote: On Wed, 2006-08-30 at 20:10 -0700, George Pajari wrote: I'd rather pay the fine than the liability settlement when found negligent in a lawsuit because someone panicked, repeatedly dialled 911, and could not reach Emergency when their coworker had a major myocardial infarction right beside them. We configure all our systems, regardless of whether or not they have a dial-9 for an outside line dialplan, to route both 911 and 9911 to an outside line and 911. We also log every call so when someone does dial and hangup, we send Big Eric to their cube to rearrange a few fingers on their dialling hand :-) Most people are going to attempt to dial 911 regardless of where they are, especially if they're in a panic... We use both 911 and 9911 (our nortel expects 9911, but allows 911), which seems to be better for users that aren't used to the dial 9 to get out mentality. 100 accidental calls is worth the 1 time that someone could die because they don't realize that they're supposed to dial 9911 instead. We've actually had on several occasions people in my office dial 911 on accident when dialing something like 91800. and ended up hitting the 1 twice, and usually dispatch just calls back and asks what was up. Just my 2 cents. Aaron ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] 911 versus 9.911
Is there a FCC or other North America requirement that I provide 911 versus 9.911. I want to require users to dial 9.911 in our office, and remove 911. Are there any statutory requirements or laws about this? User accidentially dial 9 then 1 then another 1 and hangup. Weve educated them to stay on the line and ever hang up, but they hang up anyway, resulting in fines for excess hangups to 911. Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 911 versus 9.911
Jason Aarons (US) wrote: Is there a FCC or other North America requirement that I provide 911 versus 9.911. I want to require users to dial 9.911 in our office, and remove 911. Are there any statutory requirements or laws about this? User accidentially dial 9 then 1 then another 1 and hangup. We’ve educated them to stay on the line and ever hang up, but they hang up anyway, resulting in fines for excess hangups to 911. I'd rather pay the fine than the liability settlement when found negligent in a lawsuit because someone panicked, repeatedly dialled 911, and could not reach Emergency when their coworker had a major myocardial infarction right beside them. We configure all our systems, regardless of whether or not they have a dial-9 for an outside line dialplan, to route both 911 and 9911 to an outside line and 911. We also log every call so when someone does dial and hangup, we send Big Eric to their cube to rearrange a few fingers on their dialling hand :-) g. -- George Pajari, netVOICE communications604 484 VOIP (484 8647 x102) Open Source VoIP/Telephony Specialists 1 877 NET VOIP (638 8647 x102) www.netvoice.ca www.ip-centrex.ca www.digium.ca www.grandstream.ca www.sipura.ca www.snom.ca ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] 911 versus 9.911
On Wed, 2006-08-30 at 20:10 -0700, George Pajari wrote: I'd rather pay the fine than the liability settlement when found negligent in a lawsuit because someone panicked, repeatedly dialled 911, and could not reach Emergency when their coworker had a major myocardial infarction right beside them. We configure all our systems, regardless of whether or not they have a dial-9 for an outside line dialplan, to route both 911 and 9911 to an outside line and 911. We also log every call so when someone does dial and hangup, we send Big Eric to their cube to rearrange a few fingers on their dialling hand :-) Most people are going to attempt to dial 911 regardless of where they are, especially if they're in a panic... We use both 911 and 9911 (our nortel expects 9911, but allows 911), which seems to be better for users that aren't used to the dial 9 to get out mentality. 100 accidental calls is worth the 1 time that someone could die because they don't realize that they're supposed to dial 9911 instead. We've actually had on several occasions people in my office dial 911 on accident when dialing something like 91800. and ended up hitting the 1 twice, and usually dispatch just calls back and asks what was up. Just my 2 cents. Aaron ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
