Re: [asterisk-users] Advice on best operator phone (with attendant console)
We are very close to taking out that policy ourselves. Problem is that the other vendors (linksys/Polycom/Aastra/SNom) are awful with supporting/marketing their phones outside US/Europe. For example a Polycom 301 imported into Pakistan/India would cost me roughly $280 (thats the reseller price). Aastra is similar. On the contrary Grandstream would cost me such that I can STILL sell it at the MSRP ($109). Basically Selling Polycom/Aastra an Asterisk based solution becomes as expensive as a Cisco/Nortel. At which point its really not worth it for the client. On Wed, 2008-04-09 at 20:24 +1000, Rob Hillis wrote: > I've now upgraded one of my phones to the 1.1.6.16 firmware in the > hope that the firmware is as good as people seem to think it is. > Certainly the looong list of fixes looks promising. > > Regardless, I would still never recommend Grandstream phones. The > place I work for has actually taken on a policy of not supporting > Grandstream phones. The damage to their reputation has well and truly > been done and will take a long time to repair - if it can be. > > > Faraz R. Khan wrote: > > To be fair to the engineers at grandstream - an update to the latest > > 1.1.6.16 firmware seems to make the phones very very stable. I now have > > a couple GXP2000s running at high call volume for the past 3 days > > without any issue (usually it would happen within an hour). > > > > Problem is that Polycom/Aastra seem to not be interested in sales > > outside US and Europe. Their channel management seems quite weak and > > their sales people simply seem uninterested in third world country > > sales. After being on the phone with Polycom US for 30 minutes I still > > could not get hold of a person responsible for APAC/EMEA sales (my call > > got transferred 6 times). Maybe its just my bad luck but it has happened > > twice now :) > > > > Grandstream on the other hand is extremely helpful in negotiating good > > deals, giving heavy discount, arranging for shipping from nearby > > warehouses etc.. > > > > I think the problem may be that they release their firmwares WAY too > > quickly, earning them a bad reputation. > > > > On Sun, 2008-04-06 at 09:41 +0500, faraz wrote: > > > > > Guys thanks a lot. I should be going with a Polycom 650 for all such > > > jobs. > > > > > > If grandstream receives such bad reviews- how are they selling anything? > > > Phones hanging or voice cut-outs are simply unacceptable!! > > > > > > On Sun, 2008-04-06 at 14:12 +1000, Rob Hillis wrote: > > > > > > > I'd find that very strange considering that the 57i itself has > > > > facility for at least 20 BLF buttons and each attendant console has > > > > facility for another 60! > > > > > > > > > > > > Matt Watson wrote: > > > > > > > > > We are using 57i + 560M combination as well... though we are not > > > > > using the 57i ct... but the idea of giving them a cordless is a good > > > > > idea. > > > > > > > > > > The only downside to the Aastra 57i + 560M is that it can only > > > > > subscribe to 50 extensions for BLF... i haven;t run into this cap yet > > > > > myself, but I have heard others talk about it... I think it was a cap > > > > > introduced in one of the newer versions of firmware... not sure > > > > > though, and not sure why. > > > > > > > > > > I'm running the latest 2.2 firmware on it... the addition of > > > > > one-touch transfers in the last firmware was very nice so operator > > > > > can transfer very fast, instead of having to do xfer->BLF key->xfer > > > > > (for attended transfer), now they can just hit the BLF key for a > > > > > blind transfer. > > > > > > > > > > > > > > > -- > > > > > Matt > > > > > > > > > > > > > > > From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Sigma Networks > > > > > [EMAIL PROTECTED] > > > > > Sent: Saturday, April 05, 2008 12:52 PM > > > > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > > > > Subject: Re: [asterisk-users] Advice on best operator phone (with > > > > > attendant console) > > > > > > > > > > We have been marketing ipPBX systems based on asterisk for 3+ years. > > > > > Fo
Re: [asterisk-users] Advice on best operator phone (with attendant console)
I've now upgraded one of my phones to the 1.1.6.16 firmware in the hope that the firmware is as good as people seem to think it is. Certainly the /looong/ list of fixes looks promising. Regardless, I would still /never/ recommend Grandstream phones. The place I work for has actually taken on a policy of not supporting Grandstream phones. The damage to their reputation has well and truly been done and will take a long time to repair - if it can be. Faraz R. Khan wrote: To be fair to the engineers at grandstream - an update to the latest 1.1.6.16 firmware seems to make the phones very very stable. I now have a couple GXP2000s running at high call volume for the past 3 days without any issue (usually it would happen within an hour). Problem is that Polycom/Aastra seem to not be interested in sales outside US and Europe. Their channel management seems quite weak and their sales people simply seem uninterested in third world country sales. After being on the phone with Polycom US for 30 minutes I still could not get hold of a person responsible for APAC/EMEA sales (my call got transferred 6 times). Maybe its just my bad luck but it has happened twice now :) Grandstream on the other hand is extremely helpful in negotiating good deals, giving heavy discount, arranging for shipping from nearby warehouses etc.. I think the problem may be that they release their firmwares WAY too quickly, earning them a bad reputation. On Sun, 2008-04-06 at 09:41 +0500, faraz wrote: Guys thanks a lot. I should be going with a Polycom 650 for all such jobs. If grandstream receives such bad reviews- how are they selling anything? Phones hanging or voice cut-outs are simply unacceptable!! On Sun, 2008-04-06 at 14:12 +1000, Rob Hillis wrote: I'd find that very strange considering that the 57i itself has facility for at least 20 BLF buttons and each attendant console has facility for another 60! Matt Watson wrote: We are using 57i + 560M combination as well... though we are not using the 57i ct... but the idea of giving them a cordless is a good idea. The only downside to the Aastra 57i + 560M is that it can only subscribe to 50 extensions for BLF... i haven;t run into this cap yet myself, but I have heard others talk about it... I think it was a cap introduced in one of the newer versions of firmware... not sure though, and not sure why. I'm running the latest 2.2 firmware on it... the addition of one-touch transfers in the last firmware was very nice so operator can transfer very fast, instead of having to do xfer->BLF key->xfer (for attended transfer), now they can just hit the BLF key for a blind transfer. -- Matt From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Sigma Networks [EMAIL PROTECTED] Sent: Saturday, April 05, 2008 12:52 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Advice on best operator phone (with attendant console) We have been marketing ipPBX systems based on asterisk for 3+ years. For the last year we've been placing Aastra 57iCT with 560M sidecars. Our attendants like the idea of a cordless handset so the attendant can go to the copy room, etc. The LCD based sidecar means you can keep it up to date without marking up paper strips. We deploy Thirdlane PBX Manager which allows us to setup the BLF (busy lamp field) via a web interface. Aastra 57iCT: http://neobits.com/aastra_-_a1758-0131-10-05_-_57i_ct_p11471.html Aastra 560m: http://neobits.com/aastra_-_a1760--10-55_-_560m_p11472.html Thirdlane PBX Manager: http://www.thirdlane.com/products/pbxmanager Feel free to contact me off list if I can be of any assistance. Regards, Jim ph: 408-701-9929 Faraz R. Khan wrote: One of our clients is using a Grandstream GXP2000 with an attendant console. We have used the same phone with past clients successfully however this particular operator processes around 200 calls a hours and the GXP2000 for sure does not like the quick line shuffling and call volume. We get the following problems randomly: 1. menu stops working 2. transfer key stops working 3. Line 1 LED gets stuck 4. Voice 'gaps' (blackouts) for 4-5 seconds 5. The phone also completely locks up regularly 6. ping response goes from 8ms to 3000ms (after which the phone locks up) Wondering which operator phone would work best. I have the following choices: 1. Linksys SPA 932/962 with attendant console 2. Polycom 601/650 with attendant console I cant confirm online whether the BLF functionality will work with Asterisk 1.2.26. Is somebody using either of these phones in a high volume environment successfully? Thank you. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium
Re: [asterisk-users] Advice on best operator phone (with attendant console)
To be fair to the engineers at grandstream - an update to the latest 1.1.6.16 firmware seems to make the phones very very stable. I now have a couple GXP2000s running at high call volume for the past 3 days without any issue (usually it would happen within an hour). Problem is that Polycom/Aastra seem to not be interested in sales outside US and Europe. Their channel management seems quite weak and their sales people simply seem uninterested in third world country sales. After being on the phone with Polycom US for 30 minutes I still could not get hold of a person responsible for APAC/EMEA sales (my call got transferred 6 times). Maybe its just my bad luck but it has happened twice now :) Grandstream on the other hand is extremely helpful in negotiating good deals, giving heavy discount, arranging for shipping from nearby warehouses etc.. I think the problem may be that they release their firmwares WAY too quickly, earning them a bad reputation. On Sun, 2008-04-06 at 09:41 +0500, faraz wrote: > Guys thanks a lot. I should be going with a Polycom 650 for all such > jobs. > > If grandstream receives such bad reviews- how are they selling anything? > Phones hanging or voice cut-outs are simply unacceptable!! > > On Sun, 2008-04-06 at 14:12 +1000, Rob Hillis wrote: > > I'd find that very strange considering that the 57i itself has > > facility for at least 20 BLF buttons and each attendant console has > > facility for another 60! > > > > > > Matt Watson wrote: > > > We are using 57i + 560M combination as well... though we are not using > > > the 57i ct... but the idea of giving them a cordless is a good idea. > > > > > > The only downside to the Aastra 57i + 560M is that it can only subscribe > > > to 50 extensions for BLF... i haven;t run into this cap yet myself, but I > > > have heard others talk about it... I think it was a cap introduced in one > > > of the newer versions of firmware... not sure though, and not sure why. > > > > > > I'm running the latest 2.2 firmware on it... the addition of one-touch > > > transfers in the last firmware was very nice so operator can transfer > > > very fast, instead of having to do xfer->BLF key->xfer (for attended > > > transfer), now they can just hit the BLF key for a blind transfer. > > > > > > > > > -- > > > Matt > > > > > > ____ > > > From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Sigma Networks > > > [EMAIL PROTECTED] > > > Sent: Saturday, April 05, 2008 12:52 PM > > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > > Subject: Re: [asterisk-users] Advice on best operator phone (with > > > attendant console) > > > > > > We have been marketing ipPBX systems based on asterisk for 3+ years. > > > For the last year we've been placing Aastra 57iCT with 560M sidecars. > > > Our attendants like the idea of a cordless handset so the attendant can > > > go to the copy room, etc. The LCD based sidecar means you can keep it > > > up to date without marking up paper strips. We deploy Thirdlane PBX > > > Manager which allows us to setup the BLF (busy lamp field) via a web > > > interface. > > > > > > Aastra 57iCT: > > > http://neobits.com/aastra_-_a1758-0131-10-05_-_57i_ct_p11471.html > > > Aastra 560m: > > > http://neobits.com/aastra_-_a1760--10-55_-_560m_p11472.html > > > Thirdlane PBX Manager: http://www.thirdlane.com/products/pbxmanager > > > > > > Feel free to contact me off list if I can be of any assistance. > > > > > > Regards, > > > Jim > > > ph: 408-701-9929 > > > > > > > > > > > > Faraz R. Khan wrote: > > > > > > > One of our clients is using a Grandstream GXP2000 with an attendant > > > > console. We have used the same phone with past clients successfully > > > > however this particular operator processes around 200 calls a hours and > > > > the GXP2000 for sure does not like the quick line shuffling and call > > > > volume. We get the following problems randomly: > > > > > > > > 1. menu stops working > > > > 2. transfer key stops working > > > > 3. Line 1 LED gets stuck > > > > 4. Voice 'gaps' (blackouts) for 4-5 seconds > > > > 5. The phone also completely locks up regularly > > > > 6. ping response goes from 8ms to 3000ms (after which the phone locks > > > > up) > > > >
Re: [asterisk-users] Advice on best operator phone (with attendant console)
Guys thanks a lot. I should be going with a Polycom 650 for all such jobs. If grandstream receives such bad reviews- how are they selling anything? Phones hanging or voice cut-outs are simply unacceptable!! On Sun, 2008-04-06 at 14:12 +1000, Rob Hillis wrote: > I'd find that very strange considering that the 57i itself has > facility for at least 20 BLF buttons and each attendant console has > facility for another 60! > > > Matt Watson wrote: > > We are using 57i + 560M combination as well... though we are not using the > > 57i ct... but the idea of giving them a cordless is a good idea. > > > > The only downside to the Aastra 57i + 560M is that it can only subscribe to > > 50 extensions for BLF... i haven;t run into this cap yet myself, but I have > > heard others talk about it... I think it was a cap introduced in one of the > > newer versions of firmware... not sure though, and not sure why. > > > > I'm running the latest 2.2 firmware on it... the addition of one-touch > > transfers in the last firmware was very nice so operator can transfer very > > fast, instead of having to do xfer->BLF key->xfer (for attended transfer), > > now they can just hit the BLF key for a blind transfer. > > > > > > -- > > Matt > > > > > > From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Sigma Networks > > [EMAIL PROTECTED] > > Sent: Saturday, April 05, 2008 12:52 PM > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: Re: [asterisk-users] Advice on best operator phone (with attendant > > console) > > > > We have been marketing ipPBX systems based on asterisk for 3+ years. > > For the last year we've been placing Aastra 57iCT with 560M sidecars. > > Our attendants like the idea of a cordless handset so the attendant can > > go to the copy room, etc. The LCD based sidecar means you can keep it > > up to date without marking up paper strips. We deploy Thirdlane PBX > > Manager which allows us to setup the BLF (busy lamp field) via a web > > interface. > > > > Aastra 57iCT: > > http://neobits.com/aastra_-_a1758-0131-10-05_-_57i_ct_p11471.html > > Aastra 560m: http://neobits.com/aastra_-_a1760--10-55_-_560m_p11472.html > > Thirdlane PBX Manager: http://www.thirdlane.com/products/pbxmanager > > > > Feel free to contact me off list if I can be of any assistance. > > > > Regards, > > Jim > > ph: 408-701-9929 > > > > > > > > Faraz R. Khan wrote: > > > > > One of our clients is using a Grandstream GXP2000 with an attendant > > > console. We have used the same phone with past clients successfully > > > however this particular operator processes around 200 calls a hours and > > > the GXP2000 for sure does not like the quick line shuffling and call > > > volume. We get the following problems randomly: > > > > > > 1. menu stops working > > > 2. transfer key stops working > > > 3. Line 1 LED gets stuck > > > 4. Voice 'gaps' (blackouts) for 4-5 seconds > > > 5. The phone also completely locks up regularly > > > 6. ping response goes from 8ms to 3000ms (after which the phone locks > > > up) > > > > > > Wondering which operator phone would work best. I have the following > > > choices: > > > > > > 1. Linksys SPA 932/962 with attendant console > > > 2. Polycom 601/650 with attendant console > > > > > > I cant confirm online whether the BLF functionality will work with > > > Asterisk 1.2.26. Is somebody using either of these phones in a high > > > volume environment successfully? > > > > > > Thank you. > > > > > > > > > > > > > > > ___ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > > ___ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users > > > ___ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users -- Faraz R Khan Chief Architect Emergen Consulting Pvt Ltd +92.21.111.111.320 x200 www.emergen.biz ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Advice on best operator phone (with attendant console)
I'd find that very strange considering that the 57i itself has facility for at least 20 BLF buttons and /each/ attendant console has facility for another 60! Matt Watson wrote: We are using 57i + 560M combination as well... though we are not using the 57i ct... but the idea of giving them a cordless is a good idea. The only downside to the Aastra 57i + 560M is that it can only subscribe to 50 extensions for BLF... i haven;t run into this cap yet myself, but I have heard others talk about it... I think it was a cap introduced in one of the newer versions of firmware... not sure though, and not sure why. I'm running the latest 2.2 firmware on it... the addition of one-touch transfers in the last firmware was very nice so operator can transfer very fast, instead of having to do xfer->BLF key->xfer (for attended transfer), now they can just hit the BLF key for a blind transfer. -- Matt From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Sigma Networks [EMAIL PROTECTED] Sent: Saturday, April 05, 2008 12:52 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Advice on best operator phone (with attendant console) We have been marketing ipPBX systems based on asterisk for 3+ years. For the last year we've been placing Aastra 57iCT with 560M sidecars. Our attendants like the idea of a cordless handset so the attendant can go to the copy room, etc. The LCD based sidecar means you can keep it up to date without marking up paper strips. We deploy Thirdlane PBX Manager which allows us to setup the BLF (busy lamp field) via a web interface. Aastra 57iCT: http://neobits.com/aastra_-_a1758-0131-10-05_-_57i_ct_p11471.html Aastra 560m: http://neobits.com/aastra_-_a1760--10-55_-_560m_p11472.html Thirdlane PBX Manager: http://www.thirdlane.com/products/pbxmanager Feel free to contact me off list if I can be of any assistance. Regards, Jim ph: 408-701-9929 Faraz R. Khan wrote: One of our clients is using a Grandstream GXP2000 with an attendant console. We have used the same phone with past clients successfully however this particular operator processes around 200 calls a hours and the GXP2000 for sure does not like the quick line shuffling and call volume. We get the following problems randomly: 1. menu stops working 2. transfer key stops working 3. Line 1 LED gets stuck 4. Voice 'gaps' (blackouts) for 4-5 seconds 5. The phone also completely locks up regularly 6. ping response goes from 8ms to 3000ms (after which the phone locks up) Wondering which operator phone would work best. I have the following choices: 1. Linksys SPA 932/962 with attendant console 2. Polycom 601/650 with attendant console I cant confirm online whether the BLF functionality will work with Asterisk 1.2.26. Is somebody using either of these phones in a high volume environment successfully? Thank you. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Advice on best operator phone (with attendant console)
We are using 57i + 560M combination as well... though we are not using the 57i ct... but the idea of giving them a cordless is a good idea. The only downside to the Aastra 57i + 560M is that it can only subscribe to 50 extensions for BLF... i haven;t run into this cap yet myself, but I have heard others talk about it... I think it was a cap introduced in one of the newer versions of firmware... not sure though, and not sure why. I'm running the latest 2.2 firmware on it... the addition of one-touch transfers in the last firmware was very nice so operator can transfer very fast, instead of having to do xfer->BLF key->xfer (for attended transfer), now they can just hit the BLF key for a blind transfer. -- Matt From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Sigma Networks [EMAIL PROTECTED] Sent: Saturday, April 05, 2008 12:52 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Advice on best operator phone (with attendant console) We have been marketing ipPBX systems based on asterisk for 3+ years. For the last year we've been placing Aastra 57iCT with 560M sidecars. Our attendants like the idea of a cordless handset so the attendant can go to the copy room, etc. The LCD based sidecar means you can keep it up to date without marking up paper strips. We deploy Thirdlane PBX Manager which allows us to setup the BLF (busy lamp field) via a web interface. Aastra 57iCT: http://neobits.com/aastra_-_a1758-0131-10-05_-_57i_ct_p11471.html Aastra 560m: http://neobits.com/aastra_-_a1760--10-55_-_560m_p11472.html Thirdlane PBX Manager: http://www.thirdlane.com/products/pbxmanager Feel free to contact me off list if I can be of any assistance. Regards, Jim ph: 408-701-9929 Faraz R. Khan wrote: > One of our clients is using a Grandstream GXP2000 with an attendant > console. We have used the same phone with past clients successfully > however this particular operator processes around 200 calls a hours and > the GXP2000 for sure does not like the quick line shuffling and call > volume. We get the following problems randomly: > > 1. menu stops working > 2. transfer key stops working > 3. Line 1 LED gets stuck > 4. Voice 'gaps' (blackouts) for 4-5 seconds > 5. The phone also completely locks up regularly > 6. ping response goes from 8ms to 3000ms (after which the phone locks > up) > > Wondering which operator phone would work best. I have the following > choices: > > 1. Linksys SPA 932/962 with attendant console > 2. Polycom 601/650 with attendant console > > I cant confirm online whether the BLF functionality will work with > Asterisk 1.2.26. Is somebody using either of these phones in a high > volume environment successfully? > > Thank you. > > ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Advice on best operator phone (with attendant console)
For a receptionist, you generally want to go with a quality phone since they're going to be the heaviest user of the phone system in the building. (Inbound/outbound call agents may take/make more calls, but their requirements are far more simple than the complex call juggling a receptionist can do) Go with the Polycom 601/650 with attendant consoles - the fact that the display is LED and is automatically updated whenever the directory changes is going to be a big plus here, and the sound quality of the Polycoms outperform anything else on the market. The only drawback is that IIRC the directory will have to be configured through an XML file - the web interface will allow you to add entries, however I have a sneaking suspicion that you /can't/ configure BLF through the web interface. Faraz R. Khan wrote: One of our clients is using a Grandstream GXP2000 with an attendant console. We have used the same phone with past clients successfully however this particular operator processes around 200 calls a hours and the GXP2000 for sure does not like the quick line shuffling and call volume. We get the following problems randomly: 1. menu stops working 2. transfer key stops working 3. Line 1 LED gets stuck 4. Voice 'gaps' (blackouts) for 4-5 seconds 5. The phone also completely locks up regularly 6. ping response goes from 8ms to 3000ms (after which the phone locks up) Wondering which operator phone would work best. I have the following choices: 1. Linksys SPA 932/962 with attendant console 2. Polycom 601/650 with attendant console I cant confirm online whether the BLF functionality will work with Asterisk 1.2.26. Is somebody using either of these phones in a high volume environment successfully? Thank you. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Advice on best operator phone (with attendant console)
We have been marketing ipPBX systems based on asterisk for 3+ years. For the last year we've been placing Aastra 57iCT with 560M sidecars. Our attendants like the idea of a cordless handset so the attendant can go to the copy room, etc. The LCD based sidecar means you can keep it up to date without marking up paper strips. We deploy Thirdlane PBX Manager which allows us to setup the BLF (busy lamp field) via a web interface. Aastra 57iCT: http://neobits.com/aastra_-_a1758-0131-10-05_-_57i_ct_p11471.html Aastra 560m: http://neobits.com/aastra_-_a1760--10-55_-_560m_p11472.html Thirdlane PBX Manager: http://www.thirdlane.com/products/pbxmanager Feel free to contact me off list if I can be of any assistance. Regards, Jim ph: 408-701-9929 Faraz R. Khan wrote: > One of our clients is using a Grandstream GXP2000 with an attendant > console. We have used the same phone with past clients successfully > however this particular operator processes around 200 calls a hours and > the GXP2000 for sure does not like the quick line shuffling and call > volume. We get the following problems randomly: > > 1. menu stops working > 2. transfer key stops working > 3. Line 1 LED gets stuck > 4. Voice 'gaps' (blackouts) for 4-5 seconds > 5. The phone also completely locks up regularly > 6. ping response goes from 8ms to 3000ms (after which the phone locks > up) > > Wondering which operator phone would work best. I have the following > choices: > > 1. Linksys SPA 932/962 with attendant console > 2. Polycom 601/650 with attendant console > > I cant confirm online whether the BLF functionality will work with > Asterisk 1.2.26. Is somebody using either of these phones in a high > volume environment successfully? > > Thank you. > > ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Advice on best operator phone (with attendant console)
Your problems reflect what grandstream phones do. I have been using a Polycom 650 with 2 sidecars as well as 601 with no problems, we don't do paging, but the 650 does around 300 calls an hour. With no problems. Asterisk 1.2.x does support BLF. Earlier versions of 1.2.x would lose subscriptions on a reload, which meant rebooting the Polycoms, but it was fixed somewhere around 1.2.1x not sure exactly. On Fri, Apr 4, 2008 at 1:19 AM, Faraz R. Khan <[EMAIL PROTECTED]> wrote: > One of our clients is using a Grandstream GXP2000 with an attendant > console. We have used the same phone with past clients successfully > however this particular operator processes around 200 calls a hours and > the GXP2000 for sure does not like the quick line shuffling and call > volume. We get the following problems randomly: > > 1. menu stops working > 2. transfer key stops working > 3. Line 1 LED gets stuck > 4. Voice 'gaps' (blackouts) for 4-5 seconds > 5. The phone also completely locks up regularly > 6. ping response goes from 8ms to 3000ms (after which the phone locks > up) > > Wondering which operator phone would work best. I have the following > choices: > > 1. Linksys SPA 932/962 with attendant console > 2. Polycom 601/650 with attendant console > > I cant confirm online whether the BLF functionality will work with > Asterisk 1.2.26. Is somebody using either of these phones in a high > volume environment successfully? > > Thank you. > > -- > Faraz R Khan > Chief Architect > Emergen Consulting Pvt Ltd > +92.21.111.111.320 x200 > www.emergen.biz > > > ___ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users > ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Advice on best operator phone (with attendant console)
Faraz R. Khan wrote: > One of our clients is using a Grandstream GXP2000 with an attendant > console. We have used the same phone with past clients successfully > however this particular operator processes around 200 calls a hours and > the GXP2000 for sure does not like the quick line shuffling and call > volume. We get the following problems randomly: Our call volume is no where near 200 call per hour, however we do handle all of our calls via a switchboard. We started with a Polycom 601 with 2 sidecars (we have 30 stations) and had problems with Paging and the sidecar lights to being accurrate. It appears the 601 didn't have the horsepower to accept the presense updates (Buddy Watch) when we paged AND accept a call at the same time. It would reboot the phone. We updated to a 650 and haven't had a problem yet. Moral of the story is, if you choose Polycom, definitely go with the 650 over the 601. HTH Bill ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Advice on best operator phone (with attendant console)
One of our clients is using a Grandstream GXP2000 with an attendant console. We have used the same phone with past clients successfully however this particular operator processes around 200 calls a hours and the GXP2000 for sure does not like the quick line shuffling and call volume. We get the following problems randomly: 1. menu stops working 2. transfer key stops working 3. Line 1 LED gets stuck 4. Voice 'gaps' (blackouts) for 4-5 seconds 5. The phone also completely locks up regularly 6. ping response goes from 8ms to 3000ms (after which the phone locks up) Wondering which operator phone would work best. I have the following choices: 1. Linksys SPA 932/962 with attendant console 2. Polycom 601/650 with attendant console I cant confirm online whether the BLF functionality will work with Asterisk 1.2.26. Is somebody using either of these phones in a high volume environment successfully? Thank you. -- Faraz R Khan Chief Architect Emergen Consulting Pvt Ltd +92.21.111.111.320 x200 www.emergen.biz ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
