Re: [asterisk-users] Agents, Queues and logon/logoff
Tilghman, Thanks for that, that is good information to know. Regards, Pedram On Mon, Jan 5, 2009 at 4:57 PM, Tilghman Lesher tilgh...@mail.jeffandtilghman.com wrote: On Monday 05 January 2009 16:52:28 Danny Nicholas wrote: Yes, but if you do, you will lose it in a future upgrade (if that matters to you). No, he won't. Our current policy is that while we may deprecate functionality, we will never again remove it (unless the deprecated functionality somehow interferes with our ability to introduce new, better ways of doing things, which I doubt this application will ever do). However, if you're experiencing problems with deprecated functionality, the support you can expect for it will be much lower in priority compared to other, supported functionality. -- Tilghman ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Agents, Queues and logon/logoff
Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents, Queues and logon/logoff
Ariel Dorfman a écrit : Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel To quote a forum reply i've seen today: It could easily be done.. Have you done any research on this, to have a go at it? Rather than us handing you the answer? You could try reading the asterisk the futur of telephony O'REILLY book (which is freely available), and/or the more or less offical asterisk wiki http://www.voip-info.org/wiki/view/Asterisk ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents, Queues and logon/logoff
i have done some research, but there says that i can use a function called AgentCallbackLogin, but it is deprecated in my system and i cant use it regards Ariel Dorfman a écrit : Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel To quote a forum reply i've seen today: It could easily be done.. Have you done any research on this, to have a go at it? Rather than us handing you the answer? You could try reading the asterisk the futur of telephony O'REILLY book (which is freely available), and/or the more or less offical asterisk wiki http://www.voip-info.org/wiki/view/Asterisk ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents, Queues and logon/logoff
As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Here is a few links I used when I developed mine. http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue http://etel.wiki.oreilly.com/wiki/index.php?title=Asterisk_Queues_using_ AddQueueMemberprintable=yes http://www.voip-info.org/wiki/view/Queues+with+hotdesk+agents+login+voic email+AEL+1.4 Also, because cmd AgentCallBack() is deprecated, you will have to code your own agent logon and logoff. My experience is depending on how rigorous you want your code be, it could be quite involved and as always, please code in AEL2 because it is a much better script language when AEL. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents, Queues and logon/logoff
Ariel, You can still use it eventhough it is deprecated. Read up on the following: http://www.voip-info.org/wiki-Asterisk+call+queues http://www.voip-info.org/wiki-Asterisk+agents http://www.voip-info.org/wiki-Asterisk+cmd+AgentCallbackLogin http://www.orderlyq.com/asteriskqueues.html Regards, Pedram On Mon, Jan 5, 2009 at 2:27 PM, Ariel Dorfman adorf...@indurasystems.comwrote: i have done some research, but there says that i can use a function called AgentCallbackLogin, but it is deprecated in my system and i cant use it regards Ariel Dorfman a écrit : Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel To quote a forum reply i've seen today: It could easily be done.. Have you done any research on this, to have a go at it? Rather than us handing you the answer? You could try reading the asterisk the futur of telephony O'REILLY book (which is freely available), and/or the more or less offical asterisk wiki http://www.voip-info.org/wiki/view/Asterisk ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents, Queues and logon/logoff
Yes, but if you do, you will lose it in a future upgrade (if that matters to you). _ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Pedram M Sent: Monday, January 05, 2009 4:41 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Agents, Queues and logon/logoff Ariel, You can still use it eventhough it is deprecated. Read up on the following: http://www.voip-info.org/wiki-Asterisk+call+queues http://www.voip-info.org/wiki-Asterisk+agents http://www.voip-info.org/wiki-Asterisk+cmd+AgentCallbackLogin http://www.orderlyq.com/asteriskqueues.html Regards, Pedram On Mon, Jan 5, 2009 at 2:27 PM, Ariel Dorfman adorf...@indurasystems.com wrote: i have done some research, but there says that i can use a function called AgentCallbackLogin, but it is deprecated in my system and i cant use it regards Ariel Dorfman a écrit : Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel To quote a forum reply i've seen today: It could easily be done.. Have you done any research on this, to have a go at it? Rather than us handing you the answer? You could try reading the asterisk the futur of telephony O'REILLY book (which is freely available), and/or the more or less offical asterisk wiki http://www.voip-info.org/wiki/view/Asterisk ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents, Queues and logon/logoff
If you don't want to use the AEL, but want an easy way to have agents login and out, check out this quick tutorial: http://hostseries.com/agentcallbacklogin-alternative/ Ariel Dorfman wrote: i have done some research, but there says that i can use a function called AgentCallbackLogin, but it is deprecated in my system and i cant use it regards Ariel Dorfman a écrit : Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel To quote a forum reply i've seen today: It could easily be done.. Have you done any research on this, to have a go at it? Rather than us handing you the answer? You could try reading the asterisk the futur of telephony O'REILLY book (which is freely available), and/or the more or less offical asterisk wiki http://www.voip-info.org/wiki/view/Asterisk ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents, Queues and logon/logoff
On Monday 05 January 2009 16:52:28 Danny Nicholas wrote: Yes, but if you do, you will lose it in a future upgrade (if that matters to you). No, he won't. Our current policy is that while we may deprecate functionality, we will never again remove it (unless the deprecated functionality somehow interferes with our ability to introduce new, better ways of doing things, which I doubt this application will ever do). However, if you're experiencing problems with deprecated functionality, the support you can expect for it will be much lower in priority compared to other, supported functionality. -- Tilghman ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
