Re: [asterisk-users] Agents login
Dnia Sat, 25 Dec 2010 15:31:57 +0200 Michael voip.quest...@gmail.com napisał(a): Is that possible?? From what we saw, the agents login works on a constantly open line. Which version of Asterisk you're using? -- Damian Ryszka aka Rychu rychu(at)sileman.net.pl -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents login
Hi, We're using version 1.6.2.X. I think that the command we need is AgentCallbackLogin. We're building a script to study the entire functionality of queues, agents and everything around it. Happy New Year to all, Michael 2010/12/27 Damian Ryszka ry...@sileman.net.pl Dnia Sat, 25 Dec 2010 15:31:57 +0200 Michael voip.quest...@gmail.com napisał(a): Is that possible?? From what we saw, the agents login works on a constantly open line. Which version of Asterisk you're using? -- Damian Ryszka aka Rychu rychu(at)sileman.net.pl -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents login
Dnia Tue, 28 Dec 2010 08:02:51 +0200 Michael voip.quest...@gmail.com napisał(a): I think that the command we need is AgentCallbackLogin. We're building a script to study the entire functionality of queues, agents and everything around it. Perhaps you noticed, that AgentCallbackLogin() has been removed in 1.6 series. To log in Agents into queues I'm using AddQueueMember() and to remove RemoveQueueMember(). To make authorization I've tried to use Read() application to read PIN and username from caller and compare his input with mysql (ODBC driver) with success but I didn't have time to finish it. I hope that above will be useful. Greets, -- Damian Ryszka aka Rychu rychu(at)sileman.net.pl -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Agents login
Greetings and Merry Christmas, We're trying to implements a queue and agents login mechanism on our Asterisk. After going over the documentation, we're unsure if we got it right. We wish to setup a hotdesk mechanism, where an agent comes to a station with a PC IP phone (that is defined as a sip friend user in sip.conf), dials a certain number (agent login extension), enters his agent Id and code, and from now on this phone serves as his. Then, when a call comes into the queue he is associated to, if he is not on the line, the call would ring in his phone and he'll be able to pick it up. He should also be able to set a DND (if he needs a break). Is that possible?? From what we saw, the agents login works on a constantly open line. Any help (and examples) would be highly appreciated. Thank you in advance, Michael -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Agents login
Hello Michael, You could try to achieve this functionality in dialplan by using the applications AddQueueMember/RemoveQueueMember which are used to dynamically add/remove queue members. An example dialplan flow for agent login will be 1. get the SIP interface from which the agent is logging in (like SIP/1234). You should be able to extract it from the CHANNEL variable 2. Ask for the agentid/code. Read the agentid/code and use an AGI to authenticate the agent 3. Add the SIP interface to the queue using AddQueueMember AddQueueMember(queuename,SIP/1234,) You could have a similar dialplan for agent logout, which removes SIP interface from the queue using RemoveQueueMember. For the DND you could then use PauseQueueMember/UnpauseQueueMember applications. Regards, Deepesh On Sat, Dec 25, 2010 at 7:01 PM, Michael voip.quest...@gmail.com wrote: Greetings and Merry Christmas, We're trying to implements a queue and agents login mechanism on our Asterisk. After going over the documentation, we're unsure if we got it right. We wish to setup a hotdesk mechanism, where an agent comes to a station with a PC IP phone (that is defined as a sip friend user in sip.conf), dials a certain number (agent login extension), enters his agent Id and code, and from now on this phone serves as his. Then, when a call comes into the queue he is associated to, if he is not on the line, the call would ring in his phone and he'll be able to pick it up. He should also be able to set a DND (if he needs a break). Is that possible?? From what we saw, the agents login works on a constantly open line. Any help (and examples) would be highly appreciated. Thank you in advance, Michael -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
