[asterisk-users] Exiting the queue doesn't work
Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
Hii, Queue(testq,H) feature works once call connected with agent i.e. not work during MOH. Also once you disconnect call using H (*) option, it will not useful to leave voicemail. Instead you use, queue timeout option and ask caller to leave voice mail if he wants else put back him to queue again. Hope it helps you out. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
On 4/3/13 12:27 pm, Gertjan Baarda wrote: After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It sounds like the call is being caught by a retry cycle on the queue. Try adding n to your queue command from your dialplan. Also worth making sure you have retry=0 in your queue config. Kind regards, Chris -- This email is made from 100% recycled electrons -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
Ah.. thanks! That was the light I needed. When the caller is placed back in the queue, I presume the caller remain it's position in the queue? On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta bharatlalch...@gmail.comwrote: Hii, Queue(testq,H) feature works once call connected with agent i.e. not work during MOH. Also once you disconnect call using H (*) option, it will not useful to leave voicemail. Instead you use, queue timeout option and ask caller to leave voice mail if he wants else put back him to queue again. Hope it helps you out. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
That is correct, retry=15 and timeout=15 (for testingpurposes) On Mon, Mar 4, 2013 at 1:51 PM, Chris Bagnall aster...@lists.minotaur.ccwrote: On 4/3/13 12:27 pm, Gertjan Baarda wrote: After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It sounds like the call is being caught by a retry cycle on the queue. Try adding n to your queue command from your dialplan. Also worth making sure you have retry=0 in your queue config. Kind regards, Chris -- This email is made from 100% recycled electrons -- __**__**_ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/**mailman/listinfo/asterisk-**usershttp://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
On 3/4/2013 6:27 AM, Gertjan Baarda wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- Look at context= in queues.conf. Alex -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
No its again place into queue so its start with new available position. However, mostly all users remain in same position if he come again in queue using below scenario. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Ah.. thanks! That was the light I needed. When the caller is placed back in the queue, I presume the caller remain it's position in the queue? On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta bharatlalch...@gmail.com wrote: Hii, Queue(testq,H) feature works once call connected with agent i.e. not work during MOH. Also once you disconnect call using H (*) option, it will not useful to leave voicemail. Instead you use, queue timeout option and ask caller to leave voice mail if he wants else put back him to queue again. Hope it helps you out. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
yes, context parameter in queue.conf is more likely option for you. It will work during MOH too. On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta bharatlalch...@gmail.com wrote: No its again place into queue so its start with new available position. However, mostly all users remain in same position if he come again in queue using below scenario. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Ah.. thanks! That was the light I needed. When the caller is placed back in the queue, I presume the caller remain it's position in the queue? On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta bharatlalch...@gmail.com wrote: Hii, Queue(testq,H) feature works once call connected with agent i.e. not work during MOH. Also once you disconnect call using H (*) option, it will not useful to leave voicemail. Instead you use, queue timeout option and ask caller to leave voice mail if he wants else put back him to queue again. Hope it helps you out. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
ok, resumé: When I use the n option in the queue command I can let the caller exit the queue and send the call to a IVR-ish context and ask if he wants to leave a message. I can timeout this an then place the call back in the queue. When I use this approach, what will the new position be of the caller? Not back in line I hope? On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta bharatlalch...@gmail.comwrote: yes, context parameter in queue.conf is more likely option for you. It will work during MOH too. On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta bharatlalch...@gmail.com wrote: No its again place into queue so its start with new available position. However, mostly all users remain in same position if he come again in queue using below scenario. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Ah.. thanks! That was the light I needed. When the caller is placed back in the queue, I presume the caller remain it's position in the queue? On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta bharatlalch...@gmail.com wrote: Hii, Queue(testq,H) feature works once call connected with agent i.e. not work during MOH. Also once you disconnect call using H (*) option, it will not useful to leave voicemail. Instead you use, queue timeout option and ask caller to leave voice mail if he wants else put back him to queue again. Hope it helps you out. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com-- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
yes, its start with new position in queue, not in his actual position earlier he gets in the queue. As i mentioned earlier, if you dont want to put user back in queue, then use context parameter in you queues.conf file. On pressing any digit caller redirects to that context where he can leave voicemail and hangsup the call. If you want to give option to user for select voicemail or come back to queue, you can use time out option. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 6:57 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: ok, resumé: When I use the n option in the queue command I can let the caller exit the queue and send the call to a IVR-ish context and ask if he wants to leave a message. I can timeout this an then place the call back in the queue. When I use this approach, what will the new position be of the caller? Not back in line I hope? On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta bharatlalch...@gmail.com wrote: yes, context parameter in queue.conf is more likely option for you. It will work during MOH too. On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta bharatlalch...@gmail.com wrote: No its again place into queue so its start with new available position. However, mostly all users remain in same position if he come again in queue using below scenario. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Ah.. thanks! That was the light I needed. When the caller is placed back in the queue, I presume the caller remain it's position in the queue? On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta bharatlalch...@gmail.com wrote: Hii, Queue(testq,H) feature works once call connected with agent i.e. not work during MOH. Also once you disconnect call using H (*) option, it will not useful to leave voicemail. Instead you use, queue timeout option and ask caller to leave voice mail if he wants else put back him to queue again. Hope it helps you out. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or
Re: [asterisk-users] Exiting the queue doesn't work
On 3/4/2013 7:27 AM, Gertjan Baarda wrote: ok, resumé: When I use the n option in the queue command I can let the caller exit the queue and send the call to a IVR-ish context and ask if he wants to leave a message. I can timeout this an then place the call back in the queue. When I use this approach, what will the new position be of the caller? Not back in line I hope? On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta bharatlalch...@gmail.com mailto:bharatlalch...@gmail.com wrote: yes, context parameter in queue.conf is more likely option for you. It will work during MOH too. On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta bharatlalch...@gmail.com mailto:bharatlalch...@gmail.com wrote: No its again place into queue so its start with new available position. However, mostly all users remain in same position if he come again in queue using below scenario. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda gertjan.baa...@gmail.com mailto:gertjan.baa...@gmail.com wrote: Ah.. thanks! That was the light I needed. When the caller is placed back in the queue, I presume the caller remain it's position in the queue? On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta bharatlalch...@gmail.com mailto:bharatlalch...@gmail.com wrote: Hii, Queue(testq,H) feature works once call connected with agent i.e. not work during MOH. Also once you disconnect call using H (*) option, it will not useful to leave voicemail. Instead you use, queue timeout option and ask caller to leave voice mail if he wants else put back him to queue again. Hope it helps you out. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda gertjan.baa...@gmail.com mailto:gertjan.baa...@gmail.com wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- Bharat Lalcheta Why not set context= some context and use periodic announcement to say You may press * at any time to leave us a message. You can also play the message before entering the queue (only once and caller may forget what key to press). This way the caller looses their position in the queue only if they choose to leave a message. Alex -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello
Re: [asterisk-users] Exiting the queue doesn't work
This will only work with the n option in the queue command and retry=0 in queue.conf. Is it not? On Mon, Mar 4, 2013 at 2:55 PM, Alex Kauffmann akauf...@prodigy.net.mxwrote: On 3/4/2013 7:27 AM, Gertjan Baarda wrote: ok, resumé: When I use the n option in the queue command I can let the caller exit the queue and send the call to a IVR-ish context and ask if he wants to leave a message. I can timeout this an then place the call back in the queue. When I use this approach, what will the new position be of the caller? Not back in line I hope? On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta bharatlalch...@gmail.com mailto:bharatlalcheta@gmail.**combharatlalch...@gmail.com wrote: yes, context parameter in queue.conf is more likely option for you. It will work during MOH too. On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta bharatlalch...@gmail.com mailto:bharatlalcheta@gmail.**combharatlalch...@gmail.com wrote: No its again place into queue so its start with new available position. However, mostly all users remain in same position if he come again in queue using below scenario. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda gertjan.baa...@gmail.com mailto:gertjan.baarda@gmail.**comgertjan.baa...@gmail.com wrote: Ah.. thanks! That was the light I needed. When the caller is placed back in the queue, I presume the caller remain it's position in the queue? On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta bharatlalch...@gmail.com mailto:bharatlalcheta@gmail.**combharatlalch...@gmail.com wrote: Hii, Queue(testq,H) feature works once call connected with agent i.e. not work during MOH. Also once you disconnect call using H (*) option, it will not useful to leave voicemail. Instead you use, queue timeout option and ask caller to leave voice mail if he wants else put back him to queue again. Hope it helps you out. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda gertjan.baa...@gmail.com mailto:gertjan.baarda@gmail.**comgertjan.baa...@gmail.com wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- __**__** _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/**mailman/listinfo/asterisk-**usershttp://lists.digium.com/mailman/listinfo/asterisk-users -- Bharat Lalcheta -- __**__** _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/**mailman/listinfo/asterisk-**usershttp://lists.digium.com/mailman/listinfo/asterisk-users -- __**__** _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/**mailman/listinfo/asterisk-**usershttp://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Exiting the queue doesn't work
On 3/4/2013 8:00 AM, Gertjan Baarda wrote: This will only work with the n option in the queue command and retry=0 in queue.conf. Is it not? On Mon, Mar 4, 2013 at 2:55 PM, Alex Kauffmann akauf...@prodigy.net.mx mailto:akauf...@prodigy.net.mx wrote: On 3/4/2013 7:27 AM, Gertjan Baarda wrote: ok, resumé: When I use the n option in the queue command I can let the caller exit the queue and send the call to a IVR-ish context and ask if he wants to leave a message. I can timeout this an then place the call back in the queue. When I use this approach, what will the new position be of the caller? Not back in line I hope? On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta bharatlalch...@gmail.com mailto:bharatlalch...@gmail.com mailto:bharatlalcheta@gmail.__com mailto:bharatlalch...@gmail.com wrote: yes, context parameter in queue.conf is more likely option for you. It will work during MOH too. On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta bharatlalch...@gmail.com mailto:bharatlalch...@gmail.com mailto:bharatlalcheta@gmail.__com mailto:bharatlalch...@gmail.com wrote: No its again place into queue so its start with new available position. However, mostly all users remain in same position if he come again in queue using below scenario. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda gertjan.baa...@gmail.com mailto:gertjan.baa...@gmail.com mailto:gertjan.baarda@gmail.__com mailto:gertjan.baa...@gmail.com wrote: Ah.. thanks! That was the light I needed. When the caller is placed back in the queue, I presume the caller remain it's position in the queue? On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta bharatlalch...@gmail.com mailto:bharatlalch...@gmail.com mailto:bharatlalcheta@gmail.__com mailto:bharatlalch...@gmail.com wrote: Hii, Queue(testq,H) feature works once call connected with agent i.e. not work during MOH. Also once you disconnect call using H (*) option, it will not useful to leave voicemail. Instead you use, queue timeout option and ask caller to leave voice mail if he wants else put back him to queue again. Hope it helps you out. Regards, Bharat Lalcheta On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda gertjan.baa...@gmail.com mailto:gertjan.baa...@gmail.com mailto:gertjan.baarda@gmail.__com mailto:gertjan.baa...@gmail.com wrote: Dear guru's Hopefully someone can shed some light in my issue. I have created a queue with a ringall strategy and all works fine. I want a caller to be able to exit the queue so they can leave a message. I've added the H option in queue command so callers can press * to exit. So far all well, on the cli there is a message the caller pressed * and the extensions stops ringing. But here's the thing: the caller stays in the queue and after a few seconds the extensions starts to ring again. I want the call to leave the queue and continue in the dialplan. After extensively googling the issue, I've found everything (also bug related), accept my answer. What am I missing here? It's Asterisk 1.8 on a Debianbox. Thanks! Gertjan -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To
