Re: [asterisk-users] Need Recording Solution in Asterisk
- Original Message - From: Kashif Naeem To: [EMAIL PROTECTED] Sent: Saturday, November 22, 2008 7:08 AM Subject: [asterisk-users] Need Recording Solution in Asterisk Hello All One of our client Bank has 900 employees working in different locations. They need to record all internal and external calls. Can any body suggest Call Recording Solution for this requirement. We need to know the Hardware / Bandwidth and all requirements and costing. Regards, -- Kashif Naeem Business Development Manager Hadi Telecom www.haditelecom.com Kashif www.bicomsystems.com and pbxware, we often find the customer has unique search requirements and a little custom care adds greatly to the turnkey solution. A few questions that need reply offline though, are: 1. number of concurrent calls est. 2. codecs, or PRI interfacing 3. Any search criteria e.g. timestamp, cli ... to be put into filename of recording 4. Do you need search fields available through an interface for your client ? 5. Will you failover require redundancy or is RAID enough ? Regards Steve 'at~ bicomsystems . c0m___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Need Recording Solution in Asterisk
Well, I think this is a little difficult to deploy with a single system. Maybe you will need to deploy some distributed solutions (Asterisk or whatever) to have quality assurance, and coordinated to a central management. You will also need to verify how many concurrent calls between extensions on each location and intra-locations to determine how many trunk records to install and space to record all of these information too. Almost sure all these calls will need to pass through this system to being recorded. Do you alredy have some details of what kind of record and services of management your customer is asking for ? -- Daniel Varella de Oliveira Consultor de T.I. Cel.: +55(21)8615-6050 Linux Professional Certified LPI000143643 Information Technology Infrastructure Library - ITIL Certified EXIN - 944759 On Sat, Nov 22, 2008 at 16:51, David Cook [EMAIL PROTECTED] wrote: One of our client Bank has 900 employees working in different locations. They need to record all internal and external calls. Can any body suggest Call Recording Solution for this requirement. We need to know the Hardware / Bandwidth and all requirements and costing. Few questions first 1. Why are they being recorded (business need)? 2. Does the value of the recording remain constant over time or diminish? 3. What criteria will you be required to retrieve the recording with? 4. Do you expect users to retrieve their own recordings or make requests of a records management operations staff? 5. Does everything need to be on-line or near-line/off-line and do you require a data management and migration solution? 6. Do you need to do word spotting and trend analysis on the content of these recordings (target marketing and customer service analysis typically)? Recording the call is quite easy. Storing it for retrieval which is acceptable to the business under their potentially diverse requirements is the tough part to nail down. There are commercial products like Witness out there which do a good job of this at a premium price. If the business drivers have low impact, you could simply record in asterisk and archive the files with some creative scripting and database work. You said this is a bank so I'm presuming they will have a formal risk analysis methods in place which would guide you through qualifying the requirements. Check out what the IT/CIO folks have to help you out in this manner. -dbc. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Need Recording Solution in Asterisk
One of our client Bank has 900 employees working in different locations. They need to record all internal and external calls. Can any body suggest Call Recording Solution for this requirement. We need to know the Hardware / Bandwidth and all requirements and costing. Few questions first 1. Why are they being recorded (business need)? 2. Does the value of the recording remain constant over time or diminish? 3. What criteria will you be required to retrieve the recording with? 4. Do you expect users to retrieve their own recordings or make requests of a records management operations staff? 5. Does everything need to be on-line or near-line/off-line and do you require a data management and migration solution? 6. Do you need to do word spotting and trend analysis on the content of these recordings (target marketing and customer service analysis typically)? Recording the call is quite easy. Storing it for retrieval which is acceptable to the business under their potentially diverse requirements is the tough part to nail down. There are commercial products like Witness out there which do a good job of this at a premium price. If the business drivers have low impact, you could simply record in asterisk and archive the files with some creative scripting and database work. You said this is a bank so I'm presuming they will have a formal risk analysis methods in place which would guide you through qualifying the requirements. Check out what the IT/CIO folks have to help you out in this manner. -dbc. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Need Recording Solution in Asterisk
Hello All One of our client Bank has 900 employees working in different locations. They need to record all internal and external calls. Can any body suggest Call Recording Solution for this requirement. We need to know the Hardware / Bandwidth and all requirements and costing. Regards, -- Kashif Naeem Business Development Manager Hadi Telecom www.haditelecom.com Cell: +92 (0)345 4226006 Office: +92 (0)42 5692766 Email: [EMAIL PROTECTED] MSN: [EMAIL PROTECTED] Gmail: [EMAIL PROTECTED] Skype: kashif.naeem 302 Y Commercial Area, 2nd Floor DHA Lahore, Pakistan. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
