On Fri, Oct 2, 2020 at 3:58 PM Carlos Chavez wrote:
> Is there a solution to dial multiple contacts for a Queue agent?
> Since the pandemic started many of our customers have begun to move
> agents off site. Since most of them were using softphones we did not
> have any problems but now we have one case where the agents have a desk
> phone in their cubicle and are using a softphone from home. For regular
> calls there is no problem as PJSIP_DIAL_CONTACTS dials all the contacts
> for the extension, but Queues are only sending calls to a single (the
> first) contact so Queue calls are going unanswered. For the moment we
> will power down the office phones but is there a solution for the Queue
> to ring both phones?
>
The option that currently exists is making a Local channel a queue member,
which uses PJSIP_DIAL_CONTACTS when called and using the PJSIP endpoint for
the device state.
--
Joshua C. Colp
Asterisk Technical Lead
Sangoma Technologies
Check us out at www.sangoma.com and www.asterisk.org
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