Re: [asterisk-users] Pull call out of queue
You could transfer to a dead-end extension that plays MOH and then transfer it back somewhere else. Or to a queue with no agents on (if you are using queues, most likely you are already monitoring queues, so this may make your workflow easier to live with). l. 2013/9/6 Todd R. tjrl...@live.com: Trying to figure out the best way to pull an active call out of a queue by unique id and put it on hold. I don't want to put it on hold on the agent's phone but I want it to be pulled away from the agent's phone and into Asterisk limbo somewhere. Shortly after I want to pull the same call out of limbo and redirect it back to either the same agent or another. I was thinking about call parking but, I think parking is more than I need and it potentially introduces more complications. I will be doing this through the manager interface on Asterisk 1.8.x. Any ideas, thoughts or help would be greatly appreciated. Thanks in advance for any help. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Pull call out of queue
On Sat, Sep 7, 2013 at 12:25 AM, Todd R. tjrl...@live.com wrote: Trying to figure out the best way to pull an active call out of a queue by unique id and put it on hold. I don't want to put it on hold on the agent's phone but I want it to be pulled away from the agent's phone and into Asterisk limbo somewhere. Shortly after I want to pull the same call out of limbo and redirect it back to either the same agent or another. I was thinking about call parking but, I think parking is more than I need and it potentially introduces more complications. I will be doing this through the manager interface on Asterisk 1.8.x. Any ideas, thoughts or help would be greatly appreciated. Thanks in advance for any help. Probably using following manager actions: CoreShowChannels (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_CoreShowChannels), Redirect (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Redirect) and Bridge (https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Bridge) --Satish Barot Ahmedabad, India. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Pull call out of queue
Trying to figure out the best way to pull an active call out of a queue by unique id and put it on hold. I don't want to put it on hold on the agent's phone but I want it to be pulled away from the agent's phone and into Asterisk limbo somewhere. Shortly after I want to pull the same call out of limbo and redirect it back to either the same agent or another. I was thinking about call parking but, I think parking is more than I need and it potentially introduces more complications. I will be doing this through the manager interface on Asterisk 1.8.x. Any ideas, thoughts or help would be greatly appreciated. Thanks in advance for any help. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
