Re: [asterisk-users] Queue/Dial Recording - Capture answering channel name.
On 11 September 2010 20:36, Antonio Berrios
anto...@sheffieldcitytaxis.com wrote:
On 09/09/10 17:59, Steve Davies wrote:
On 9 September 2010 17:52, Antonio Berrios
anto...@sheffieldcitytaxis.com wrote:
Steve Davies wrote:
Hi,
I am using 1.6.2.11, and I need to be able to include the name of the
channel that answered a call in the call-recording filename.
At a guess we need to use the Queue(name,,macro) or
Dial(chan1chan2,,M(macro)) and use the macro to update the call
recording filename. But, the macro runs on the calling channel, and I
need the called channel - Is this accessible?
Thanks,
Steve
Where ever the MixMonitor recording is done add in the ${CHANNEL}
variable to the filename parameter. Or even add in the line below to the
context that contains Dial(QueueName).
For example:
exten =
s,n,MixMonitor(*${CHANNEL}-${TIMESTAMP}-${UNIQUEID}-${CALLERID(num)}.wav49)
[snip]
Why is it you require the answering channel in the recording filename?
There may be an easier way to get you what you need. And a quick copy
pasta of the dial plan you're using could be handy.
I will look at putting together an example of the dialplan.
We need the answering channel so the we can identify which handset was
recorded (which agent took the call). At present we have caller-id and
dialled extension, but an extension might be ringing any one of 10
phones, and the recording needs to be associated with that
handset/agent.
Regards,
Steve
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Re: [asterisk-users] Queue/Dial Recording - Capture answering channel name.
On 09/13/2010 10:11 AM, Steve Davies wrote:
On 11 September 2010 20:36, Antonio Berrios
anto...@sheffieldcitytaxis.com wrote:
On 09/09/10 17:59, Steve Davies wrote:
On 9 September 2010 17:52, Antonio Berrios
anto...@sheffieldcitytaxis.comwrote:
Steve Davies wrote:
Hi,
I am using 1.6.2.11, and I need to be able to include the name of the
channel that answered a call in the call-recording filename.
At a guess we need to use the Queue(name,,macro) or
Dial(chan1chan2,,M(macro)) and use the macro to update the call
recording filename. But, the macro runs on the calling channel, and I
need the called channel - Is this accessible?
Thanks,
Steve
Where ever the MixMonitor recording is done add in the ${CHANNEL}
variable to the filename parameter. Or even add in the line below to the
context that contains Dial(QueueName).
For example:
exten =
s,n,MixMonitor(*${CHANNEL}-${TIMESTAMP}-${UNIQUEID}-${CALLERID(num)}.wav49)
[snip]
Why is it you require the answering channel in the recording filename?
There may be an easier way to get you what you need. And a quick copy
pasta of the dial plan you're using could be handy.
I will look at putting together an example of the dialplan.
We need the answering channel so the we can identify which handset was
recorded (which agent took the call). At present we have caller-id and
dialled extension, but an extension might be ringing any one of 10
phones, and the recording needs to be associated with that
handset/agent.
Regards,
Steve
Gotcha. Yeah, I'm looking at implementing that (searching call
recordings by agent that took the call) here but since our asterisk call
recording is a separate server to the ones dealing with queues I'll be
looking at tie-ing the agent to the call recording via a unique call ID
in a database rather than in the filename itself. I'll post my
findings/solution to the list if you would like?
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Re: [asterisk-users] Queue/Dial Recording - Capture answering channel name.
On 13 September 2010 11:07, Antonio Berrios anto...@sheffieldcitytaxis.com wrote: Gotcha. Yeah, I'm looking at implementing that (searching call recordings by agent that took the call) here but since our asterisk call recording is a separate server to the ones dealing with queues I'll be looking at tie-ing the agent to the call recording via a unique call ID in a database rather than in the filename itself. I'll post my findings/solution to the list if you would like? Sounds like a plan :) I may try to modify Asterisk to send more parameters to the MONITOR_EXEC script if requested to do so. UniqueID, CDR(channel) and CDR(dstchannel) seem like obvious choices. I'll post results here if I manage it. Regards, Steve -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue/Dial Recording - Capture answering channel name.
On Mon, 2010-09-13 at 11:22 +0100, Steve Davies wrote:
On 13 September 2010 11:07, Antonio Berrios
anto...@sheffieldcitytaxis.com wrote:
Gotcha. Yeah, I'm looking at implementing that (searching call
recordings by agent that took the call) here but since our asterisk call
recording is a separate server to the ones dealing with queues I'll be
looking at tie-ing the agent to the call recording via a unique call ID
in a database rather than in the filename itself. I'll post my
findings/solution to the list if you would like?
Sounds like a plan :)
I may try to modify Asterisk to send more parameters to the
MONITOR_EXEC script if requested to do so. UniqueID, CDR(channel) and
CDR(dstchannel) seem like obvious choices.
I'll post results here if I manage it.
What we do is get the ${MEMBERINTERFACE} variable from the Queue and
then rename the file in the h extension. To get this variable you need
to set setinterfacevar=yes in your queue definition. We then run an
AGI from the h extension to rename and move the file.
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Director de Tecnología
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Re: [asterisk-users] Queue/Dial Recording - Capture answering channel name.
On 13 September 2010 16:58, Carlos Chavez cur...@telecomabmex.com wrote:
On Mon, 2010-09-13 at 11:22 +0100, Steve Davies wrote:
On 13 September 2010 11:07, Antonio Berrios
anto...@sheffieldcitytaxis.com wrote:
Gotcha. Yeah, I'm looking at implementing that (searching call
recordings by agent that took the call) here but since our asterisk call
recording is a separate server to the ones dealing with queues I'll be
looking at tie-ing the agent to the call recording via a unique call ID
in a database rather than in the filename itself. I'll post my
findings/solution to the list if you would like?
Sounds like a plan :)
I may try to modify Asterisk to send more parameters to the
MONITOR_EXEC script if requested to do so. UniqueID, CDR(channel) and
CDR(dstchannel) seem like obvious choices.
I'll post results here if I manage it.
What we do is get the ${MEMBERINTERFACE} variable from the Queue and
then rename the file in the h extension. To get this variable you need
to set setinterfacevar=yes in your queue definition. We then run an
AGI from the h extension to rename and move the file.
Excellent. thank you.
:)
Steve
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Re: [asterisk-users] Queue/Dial Recording - Capture answering channel name.
On 09/09/10 17:59, Steve Davies wrote:
On 9 September 2010 17:52, Antonio Berrios
anto...@sheffieldcitytaxis.com wrote:
Steve Davies wrote:
Hi,
I am using 1.6.2.11, and I need to be able to include the name of the
channel that answered a call in the call-recording filename.
At a guess we need to use the Queue(name,,macro) or
Dial(chan1chan2,,M(macro)) and use the macro to update the call
recording filename. But, the macro runs on the calling channel, and I
need the called channel - Is this accessible?
Thanks,
Steve
Where ever the MixMonitor recording is done add in the ${CHANNEL}
variable to the filename parameter. Or even add in the line below to the
context that contains Dial(QueueName).
For example:
exten =
s,n,MixMonitor(*${CHANNEL}-${TIMESTAMP}-${UNIQUEID}-${CALLERID(num)}.wav49)
I was under the impression from the documentation that the ${CHANNEL}
variable held the _Calling_ channel, I need the _Called_ channel (the
channel that eventually picks up the call)
Am I mistaken? Perhaps I should give it a try :)
Thanks,
Steve
Why is it you require the answering channel in the recording filename?
There may be an easier way to get you what you need. And a quick copy
pasta of the dial plan you're using could be handy.
p style=margin: 0; padding: 0; border-collapse: collapse; font-family:
Tahoma, Arial, Sans-Serif; font-size: 10px; color: #33;
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intended only for the recipient named above. If you are not the intended
recipient you are notified that any communication, circulation or copying of
the information contained in this message is strictly prohibited. If you have
received this message in error please notify us immediately by telephone in
order that we are made aware of this fact and the message can be returned to us
at our address as indicated above. Activity and use of the Sheffield City Taxis
e-mail service is monitored to secure its effective operation and for other
lawful business purposes. Sheffield City Taxis Ltd. Registered Office: 912 City
Road, Sheffield, S2 1GQ. Registered in England no: 4674148. Sheffield City
Taxis Limited uses regularly updated anti-virus software in an attempt to
reduce the possibility of infection. However we do not guarantee that any
attachments to this e-mail are virus free./p
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Re: [asterisk-users] Queue/Dial Recording - Capture answering channel name.
Steve Davies wrote:
Hi,
I am using 1.6.2.11, and I need to be able to include the name of the
channel that answered a call in the call-recording filename.
At a guess we need to use the Queue(name,,macro) or
Dial(chan1chan2,,M(macro)) and use the macro to update the call
recording filename. But, the macro runs on the calling channel, and I
need the called channel - Is this accessible?
Thanks,
Steve
Where ever the MixMonitor recording is done add in the ${CHANNEL}
variable to the filename parameter. Or even add in the line below to the
context that contains Dial(QueueName).
For example:
exten =
s,n,MixMonitor(*${CHANNEL}-${TIMESTAMP}-${UNIQUEID}-${CALLERID(num)}.wav49)
Hope this helps.
Regards,
Antonio
*
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---DISCLAIMERbr
/
The information contained in this message is private and confidential and
intended only for the recipient named above. If you are not the intended
recipient you are notified that any communication, circulation or copying of
the information contained in this message is strictly prohibited. If you have
received this message in error please notify us immediately by telephone in
order that we are made aware of this fact and the message can be returned to us
at our address as indicated above. Activity and use of the Sheffield City Taxis
e-mail service is monitored to secure its effective operation and for other
lawful business purposes. Sheffield City Taxis Ltd. Registered Office: 912 City
Road, Sheffield, S2 1GQ. Registered in England no: 4674148. Sheffield City
Taxis Limited uses regularly updated anti-virus software in an attempt to
reduce the possibility of infection. However we do not guarantee that any
attachments to this e-mail are virus free./p
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Re: [asterisk-users] Queue/Dial Recording - Capture answering channel name.
On 9 September 2010 17:52, Antonio Berrios
anto...@sheffieldcitytaxis.com wrote:
Steve Davies wrote:
Hi,
I am using 1.6.2.11, and I need to be able to include the name of the
channel that answered a call in the call-recording filename.
At a guess we need to use the Queue(name,,macro) or
Dial(chan1chan2,,M(macro)) and use the macro to update the call
recording filename. But, the macro runs on the calling channel, and I
need the called channel - Is this accessible?
Thanks,
Steve
Where ever the MixMonitor recording is done add in the ${CHANNEL}
variable to the filename parameter. Or even add in the line below to the
context that contains Dial(QueueName).
For example:
exten =
s,n,MixMonitor(*${CHANNEL}-${TIMESTAMP}-${UNIQUEID}-${CALLERID(num)}.wav49)
I was under the impression from the documentation that the ${CHANNEL}
variable held the _Calling_ channel, I need the _Called_ channel (the
channel that eventually picks up the call)
Am I mistaken? Perhaps I should give it a try :)
Thanks,
Steve
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[asterisk-users] Queue/Dial Recording - Capture answering channel name.
Hi, I am using 1.6.2.11, and I need to be able to include the name of the channel that answered a call in the call-recording filename. At a guess we need to use the Queue(name,,macro) or Dial(chan1chan2,,M(macro)) and use the macro to update the call recording filename. But, the macro runs on the calling channel, and I need the called channel - Is this accessible? Thanks, Steve -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
