Re: [asterisk-users] Queues don't follow dialplan if no members are registered
Wow, Looks like they have really increased the options since I last looked. I just pulled down the Asterisk 13 queues.conf.sample and it's got this in it: ; paused: a member is not considered available if he is paused ; penalty: a member is not considered available if his penalty is less than QUEUE_MAX_PENALTY ; inuse: a member is not considered available if he is currently on a call ; ringing: a member is not considered available if his phone is currently ringing ; unavailable: This applies mainly to Agent channels. If the agent is a member of the queue ; but has not logged in, then do not consider the member to be available ; invalid: Do not consider a member to be available if he has an invalid device state. ; This generally is caused by an error condition in the member's channel driver. ; unknown: Do not consider a member to be available if we are unable to determine the member's ; current device state. ; wrapup: A member is not considered available if he is currently in his wrapuptime after ; taking a call. An unknown state would be a device that has a valid configuration but isn't registered. On Tue, Jul 28, 2015 at 8:51 PM, Andrew Martin amar...@xes-inc.com wrote: - Original Message - From: John Kiniston johnkinis...@gmail.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Tuesday, July 28, 2015 12:12:05 PM Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered In your queues.conf do you have a leavewhenempty and joinempty set? in queues.conf [myqueue] leavewhenempty = strict joinempty = strict strategy = ringall ringinuse = no John, Thanks for the fast reply! I had joinempty=yes in queues.conf, which explains why I was seeing this behavior. It looks like the strict setting is partially-deprecated, so instead I'm using the following combination: [myqueue] musiconhold=default music=default strategy=ringall joinempty=unavailable,invalid,unknown leavewhenempty=unavailable,invalid,unknown timeout=18 member = SIP/100 member = SIP/101 Is there any reason that using any of these options would be a problem, in particular unknown? It is not very well defined what an unknown state is exactly. Thanks, Andrew -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects. ---Heinlein -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queues don't follow dialplan if no members are registered
- Original Message - From: John Kiniston johnkinis...@gmail.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Wednesday, July 29, 2015 11:53:13 AM Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered Wow, Looks like they have really increased the options since I last looked. I just pulled down the Asterisk 13 queues.conf.sample and it's got this in it: ; paused: a member is not considered available if he is paused ; penalty: a member is not considered available if his penalty is less than QUEUE_MAX_PENALTY ; inuse: a member is not considered available if he is currently on a call ; ringing: a member is not considered available if his phone is currently ringing ; unavailable: This applies mainly to Agent channels. If the agent is a member of the queue ; but has not logged in, then do not consider the member to be available ; invalid: Do not consider a member to be available if he has an invalid device state. ; This generally is caused by an error condition in the member's channel driver. ; unknown: Do not consider a member to be available if we are unable to determine the member's ; current device state. ; wrapup: A member is not considered available if he is currently in his wrapuptime after ; taking a call. An unknown state would be a device that has a valid configuration but isn't registered. John, Thanks for the clarification and your help resolving this issue! Andrew -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queues don't follow dialplan if no members are registered
- Original Message - From: John Kiniston johnkinis...@gmail.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Tuesday, July 28, 2015 12:12:05 PM Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered In your queues.conf do you have a leavewhenempty and joinempty set? in queues.conf [myqueue] leavewhenempty = strict joinempty = strict strategy = ringall ringinuse = no John, Thanks for the fast reply! I had joinempty=yes in queues.conf, which explains why I was seeing this behavior. It looks like the strict setting is partially-deprecated, so instead I'm using the following combination: [myqueue] musiconhold=default music=default strategy=ringall joinempty=unavailable,invalid,unknown leavewhenempty=unavailable,invalid,unknown timeout=18 member = SIP/100 member = SIP/101 Is there any reason that using any of these options would be a problem, in particular unknown? It is not very well defined what an unknown state is exactly. Thanks, Andrew -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Queues don't follow dialplan if no members are registered
Hello, I am running Asterisk 11 on CentOS 6.x. I have configured several queues as follows in extensions.conf: exten = s,1,Queue(myqueue,rtnC,18) same = n,Background(user_unavail) same = n,WaitExten(10) exten = 1,1,Voicemail(@my-vm,s) This rings the phones in the queue for 18 seconds. If no queue members answer, the caller is then prompted to press 1 and leave a voicemail. This works well when at least 1 member is registered in the queue, however if no members are registered in the queue, the Queue() call never seems to return, and thus the remaining steps in the dialplan never execute. How can I correct this behavior so that even if the queue has no registered members, the dialplan is still followed? Thanks, Andrew -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queues don't follow dialplan if no members are registered
In your queues.conf do you have a leavewhenempty and joinempty set? in queues.conf [myqueue] leavewhenempty = strict joinempty = strict strategy = ringall ringinuse = no On Tue, Jul 28, 2015 at 9:58 AM, Andrew Martin amar...@xes-inc.com wrote: Hello, I am running Asterisk 11 on CentOS 6.x. I have configured several queues as follows in extensions.conf: exten = s,1,Queue(myqueue,rtnC,18) same = n,Background(user_unavail) same = n,WaitExten(10) exten = 1,1,Voicemail(@my-vm,s) This rings the phones in the queue for 18 seconds. If no queue members answer, the caller is then prompted to press 1 and leave a voicemail. This works well when at least 1 member is registered in the queue, however if no members are registered in the queue, the Queue() call never seems to return, and thus the remaining steps in the dialplan never execute. How can I correct this behavior so that even if the queue has no registered members, the dialplan is still followed? Thanks, Andrew -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects. ---Heinlein -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
