Re: [asterisk-users] Requiring agent to confirm queue calls only when forwarded to external device
17 aug 2012 kl. 03:15 skrev Phillip Frost: On Aug 16, 2012, at 6:25 PM, Tiago Geada wrote: forward to a Local extension that has dialplan requiring the acknowledgement? On 16 August 2012 21:12, Phil Frost p...@macprofessionals.com wrote: I'd like to allow my users to forward their calls using the forwarding feature on their SIP handsets and continue to receive Queue() calls. Currently I set the 'i' option in Queue() so that if a user forwards to their cell phone, or any other extension that has voicemail, the voicemail doesn't eat all the calls to the queue. I'd think that would require teaching all the users to forward to a different extension if they thought they could be receiving queue calls. My users probably aren't that good at following directions ;) Ultimately, I'm sure I could solve this problem by taking management of forwarding off the phone and into Asterisk, since then I'd absolutely have some flag indicating if forwarding is active or not. However, I was just hoping there was an easier way. I'm really happy with the forwarding interface on our current handsets, and I'd rather not go through the effort of changing their configuration, or changing the user experience if I can avoid it. If a call is forwarded and hit the dialplan again, it's forwarded to the context set in the channel variable FORWARD_CONTEXT. So you could set this variable before you hit queue(), then do things differently in the context specified by this variable, since you know that the call is forwarded. /O -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Requiring agent to confirm queue calls only when forwarded to external device
On 08/17/2012 02:28 AM, Olle E. Johansson wrote:
If a call is forwarded and hit the dialplan again, it's forwarded to the
context set in the channel variable FORWARD_CONTEXT.
So you could set this variable before you hit queue(), then do things
differently in the context specified by this variable, since you know that the
call is forwarded.
This sounds like just what I need, but I can't get it to work. Looks to
me like FORWARD_CONTEXT is being ignored, and the forward target number
is being interpreted in the default context. Am I doing something wrong?
The queue is entered like this:
same = n(to-queue),Set(FORWARD_CONTEXT=confirmation-required)
same = n,Queue(${queuename},${app_options},,,300)
[confirmation-required]
exten = _X!,1,Verbose(3,Calling ${EXTEN} with confirmation required)
same = n,Dial(Local/${EXTEN}@default/n)
same = n,Hangup(NO_ANSWER)
Now when I call the queue, with an agent logged in that has his handset
set to redirect, I see this in the console:
-- Executing [s@support-queues-exit:5010] Set(SIP/pfrost-0012,
FORWARD_CONTEXT=confirmation-required) in new stack
-- Executing [s@support-queues-exit:5011] Queue(SIP/pfrost-0012,
support,rn,,,300) in new stack
-- SIP/pfrost-0013 connected line has changed. Saving it until
answer for SIP/pfrost-0012
-- Got SIP response 302 Moved Temporarily back from 172.20.25.126:3072
-- Now forwarding SIP/pfrost-0012 to 'Local/912485551234@default'
(thanks to SIP/pfrost-0013)
SIP tracing shows the response from the phone as:
SIP/2.0 302 Moved Temporarily
Via: SIP/2.0/UDP 172.20.20.6:5060;branch=z9hG4bK6ad7c9fd;rport=5060
From: Phil Frost sip:207@172.20.20.6;tag=as719c88e2
To: sip:pfrost@172.20.25.126:3072;line=l1no5zvm;tag=y5f8ddjzb0
Call-ID: 22d43bc765acbcdd20da386e28ab8ed3@172.20.20.6:5060
CSeq: 102 INVITE
Contact: sip:912485551...@asterisk02.macprofessionals.lan;user=phone
Diversion:
sip:pfrost@172.20.25.126:3072;line=l1no5zvm;reason=unconditional
Content-Length: 0
I'm using Asterisk from the Digium Debian repo. core show version reports:
Asterisk 1.8.11.1-1digium1~squeeze built by pbuilder @ nighthawk on a
x86_64 running Linux on 2012-04-25 17:23:34 UTC
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Re: [asterisk-users] Requiring agent to confirm queue calls only when forwarded to external device
On 08/17/2012 10:09 AM, Phil Frost wrote:
On 08/17/2012 02:28 AM, Olle E. Johansson wrote:
If a call is forwarded and hit the dialplan again, it's forwarded to
the context set in the channel variable FORWARD_CONTEXT.
So you could set this variable before you hit queue(), then do things
differently in the context specified by this variable, since you know
that the call is forwarded.
This sounds like just what I need, but I can't get it to work. Looks
to me like FORWARD_CONTEXT is being ignored, and the forward target
number is being interpreted in the default context. Am I doing
something wrong?
After some headbanging, I found an alternate solution. I enter the queue
like this:
same = n(to-queue),Set(__queue_call=yes)
same = n,Queue(${queuename},${app_options},,,300)
The double underscores make queue_call inherited by channels spawned
later. Thus, I can add some logic to detect this, and behave
differently. I renamed my previous context handsets to
handsets-no-confirmation-required, and added this:
[handsets]
exten = _[#*0-9]!,1,NoOp()
; for queue calls, require the called party to accept the call with
a DTMF
; response before connecting. This avoids queue calls from being
eaten by
; voicemail and other such automated systems.
same =
n,GotoIf($[${queue_call}=yes]?handsets-confirmation-required,${EXTEN},1)
same = n,Goto(handsets-confirmation-not-required,${EXTEN},1)
[handsets-confirmation-required]
exten = _[#*0-9]!,1,Verbose(3,Calling ${EXTEN} with confirmation required)
same =
n,Dial(Local/${EXTEN}@handsets-confirmation-not-required,,U(confirm-call))
same = n,Hangup(NO_ANSWER)
[confirm-call]
exten = s,1,Verbose(3,confirming call)
same = n,Background(followme/no-recording)
same = n,Background(followme/options)
same = n,WaitExten(10)
same = n,Goto(2,1)
exten = 1,1,Verbose(3,call confirmed)
same = n,Return()
exten = 2,1,Verbose(3,call rejected)
same = n,Set(GOSUB_RESULT=CONTINUE)
same = n,Return()
exten = _[it],1,Goto(s,1)
Works great.
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[asterisk-users] Requiring agent to confirm queue calls only when forwarded to external device
I'd like to allow my users to forward their calls using the forwarding feature on their SIP handsets and continue to receive Queue() calls. Currently I set the 'i' option in Queue() so that if a user forwards to their cell phone, or any other extension that has voicemail, the voicemail doesn't eat all the calls to the queue. I'm aware that I can configure the queue to require agents to acknowledge the call. However, most of the calls go to internal devices where confirmation isn't necessary, so I'd like to avoid the extra inconvenience in that most common case. What I'd like to do is somehow detect that a handset has responded with a SIP 302 response, and only when this is the case, require the agent to confirm humanness before answering the call from the queue. Any ideas on how this could be implemented? -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Requiring agent to confirm queue calls only when forwarded to external device
forward to a Local extension that has dialplan requiring the acknowledgement? On 16 August 2012 21:12, Phil Frost p...@macprofessionals.com wrote: I'd like to allow my users to forward their calls using the forwarding feature on their SIP handsets and continue to receive Queue() calls. Currently I set the 'i' option in Queue() so that if a user forwards to their cell phone, or any other extension that has voicemail, the voicemail doesn't eat all the calls to the queue. I'm aware that I can configure the queue to require agents to acknowledge the call. However, most of the calls go to internal devices where confirmation isn't necessary, so I'd like to avoid the extra inconvenience in that most common case. What I'd like to do is somehow detect that a handset has responded with a SIP 302 response, and only when this is the case, require the agent to confirm humanness before answering the call from the queue. Any ideas on how this could be implemented? -- __**__**_ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/**mailman/listinfo/asterisk-**usershttp://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Requiring agent to confirm queue calls only when forwarded to external device
On Aug 16, 2012, at 6:25 PM, Tiago Geada wrote: forward to a Local extension that has dialplan requiring the acknowledgement? On 16 August 2012 21:12, Phil Frost p...@macprofessionals.com wrote: I'd like to allow my users to forward their calls using the forwarding feature on their SIP handsets and continue to receive Queue() calls. Currently I set the 'i' option in Queue() so that if a user forwards to their cell phone, or any other extension that has voicemail, the voicemail doesn't eat all the calls to the queue. I'd think that would require teaching all the users to forward to a different extension if they thought they could be receiving queue calls. My users probably aren't that good at following directions ;) Ultimately, I'm sure I could solve this problem by taking management of forwarding off the phone and into Asterisk, since then I'd absolutely have some flag indicating if forwarding is active or not. However, I was just hoping there was an easier way. I'm really happy with the forwarding interface on our current handsets, and I'd rather not go through the effort of changing their configuration, or changing the user experience if I can avoid it. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
