Re: [asterisk-users] SIP softphones answer but do not connect...
On Mon, 2010-09-13 at 12:49 +1200, Matt Riddell wrote: On 11/09/10 12:44 PM, Carlos Chavez wrote: The past few days I started having a problem with a small call center setup. All agents use Eyebeam 1.5 to receive calls from a queue. Eyebeam is configured to auto answer the call. The problem is that the agents claim that they get a call but no audio. From the logs I can see that it is calling the agent phone but after 10 seconds (the queue timeout for pickup) I get the message that nobody answered and the call is sent to the next available agent. This can happen with up to three agents (the third finally answers the call). This has happened at least 20 times in the past two days. At first the supervisor thought that the same call was ringing on three different agents at once but the logs say that the first two do not answer and the third does. What strategy are you using for the Queue? We are using Least Recent at the moment. Why would queue strategy impact this? -- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001 signature.asc Description: This is a digitally signed message part -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] SIP softphones answer but do not connect...
What strategy are you using for the Queue? We are using Least Recent at the moment. Why would queue strategy impact this? Carlos: I had similar issues, caused by a setting somewhere in the advanced section of eyeBeam. Something about Disconnect if no audio received for x seconds. We turned this option off, and things went back to normal. Mike -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] SIP softphones answer but do not connect...
can you state your internet connection your agents are on?and one more thing.. how are the members positioned into the Queue? static? Dynamic? single station and call forwarding (find me follow me extension in the queue)? do you get call waiting override with Auto Answer? -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1 347 562 2308 From: cur...@telecomabmex.com To: asterisk-users@lists.digium.com Date: Mon, 13 Sep 2010 10:44:35 -0500 Subject: Re: [asterisk-users] SIP softphones answer but do not connect... On Mon, 2010-09-13 at 12:49 +1200, Matt Riddell wrote: On 11/09/10 12:44 PM, Carlos Chavez wrote: The past few days I started having a problem with a small call center setup. All agents use Eyebeam 1.5 to receive calls from a queue. Eyebeam is configured to auto answer the call. The problem is that the agents claim that they get a call but no audio. From the logs I can see that it is calling the agent phone but after 10 seconds (the queue timeout for pickup) I get the message that nobody answered and the call is sent to the next available agent. This can happen with up to three agents (the third finally answers the call). This has happened at least 20 times in the past two days. At first the supervisor thought that the same call was ringing on three different agents at once but the logs say that the first two do not answer and the third does. What strategy are you using for the Queue? We are using Least Recent at the moment. Why would queue strategy impact this? -- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] SIP softphones answer but do not connect...
On Mon, 2010-09-13 at 15:59 +, Tarek Sawah wrote: can you state your internet connection your agents are on? and one more thing.. how are the members positioned into the Queue? static? Dynamic? single station and call forwarding (find me follow me extension in the queue)? do you get call waiting override with Auto Answer? -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1 347 562 2308 From: cur...@telecomabmex.com To: asterisk-users@lists.digium.com Date: Mon, 13 Sep 2010 10:44:35 -0500 Subject: Re: [asterisk-users] SIP softphones answer but do not connect... On Mon, 2010-09-13 at 12:49 +1200, Matt Riddell wrote: On 11/09/10 12:44 PM, Carlos Chavez wrote: The past few days I started having a problem with a small call center setup. All agents use Eyebeam 1.5 to receive calls from a queue. Eyebeam is configured to auto answer the call. The problem is that the agents claim that they get a call but no audio. From the logs I can see that it is calling the agent phone but after 10 seconds (the queue timeout for pickup) I get the message that nobody answered and the call is sent to the next available agent. This can happen with up to three agents (the third finally answers the call). This has happened at least 20 times in the past two days. At first the supervisor thought that the same call was ringing on three different agents at once but the logs say that the first two do not answer and the third does. What strategy are you using for the Queue? We are using Least Recent at the moment. Why would queue strategy impact this? All agents are on a local LAN with no Internet access. We use realtime for configuration but agents are defined as Static agents (Agent/XXX). -- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001 signature.asc Description: This is a digitally signed message part -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] SIP softphones answer but do not connect...
On 11/09/10 12:44 PM, Carlos Chavez wrote: The past few days I started having a problem with a small call center setup. All agents use Eyebeam 1.5 to receive calls from a queue. Eyebeam is configured to auto answer the call. The problem is that the agents claim that they get a call but no audio. From the logs I can see that it is calling the agent phone but after 10 seconds (the queue timeout for pickup) I get the message that nobody answered and the call is sent to the next available agent. This can happen with up to three agents (the third finally answers the call). This has happened at least 20 times in the past two days. At first the supervisor thought that the same call was ringing on three different agents at once but the logs say that the first two do not answer and the third does. What strategy are you using for the Queue? -- Cheers, Matt Riddell ___ http://www.venturevoip.com/news.php (Daily Asterisk News) http://www.venturevoip.com/exchange.php (Full ITSP Solution) http://www.venturevoip.com/cc.php (Call Centre Solutions) -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] SIP softphones answer but do not connect...
The past few days I started having a problem with a small call center setup. All agents use Eyebeam 1.5 to receive calls from a queue. Eyebeam is configured to auto answer the call. The problem is that the agents claim that they get a call but no audio. From the logs I can see that it is calling the agent phone but after 10 seconds (the queue timeout for pickup) I get the message that nobody answered and the call is sent to the next available agent. This can happen with up to three agents (the third finally answers the call). This has happened at least 20 times in the past two days. At first the supervisor thought that the same call was ringing on three different agents at once but the logs say that the first two do not answer and the third does. Here is an extract from the log file: http://pastebin.com/sB9JxJFm We are using Asterisk 1.4.35 (upgraded from 1.4.32 just in case) on a CentOS 5.5 x64 server with DAHDI 2.3.0.1 and a TE220B card. Could this be a problem with chan_agent, the SIP phones or the queue? Any ideas where to begin debugging? -- Carlos Chavez Director de Tecnología Telecomunicaciones Abiertas de México S.A. de C.V. Tel: +52-55-91169161 Ext 2001 -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
