Re: [asterisk-users] Transfers - No ringback or moh
Hi Mike, Hi all, really works. ;-) But that can not be the solution for the future? :-) Can it? I think there should be an ANSWER() implimented in the Transfer function to prevent this problem ... Or does anybody have other ideas? greetings, Martin - Original Message - From: Mike Dawson [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Wednesday, July 26, 2006 4:32 PM Subject: Re: [asterisk-users] Transfers - No ringback or moh I get round this bug by replacing: exten = X,1,Dial(sip/blah) with: exten = X,1,Answer exten = X,n,Dial(sip/blah) It means the call is in an answered state before it starts ringing but it doesn't seem to cause any major problems. Mike Martin Schrott - Thinking-Systems wrote: Hi all, I cannot exactly reproduce your problems, but I can tell you, what problem we have on this topic: a calles b. b takes the call and can speak to a. b sets up a attendend transfer (via the softkey configured in asterisk) to c and hears ringing. a hears music on hold. b hears ringing if c answeres and b hanges up, everything is fine. now the problem: if b hangs up, before c has answered (during ringing) a will loose the connection and also be hanged up. I think this should not happen! The transfer should automatically be changed to blind and a should get the ringing played back instead of b. Hope, you can understand my problem and may have any ideas or thoughts. Greetings and Thanks, Martin ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
I get round this bug by replacing: exten = X,1,Dial(sip/blah) with: exten = X,1,Answer exten = X,n,Dial(sip/blah) It means the call is in an answered state before it starts ringing but it doesn't seem to cause any major problems. Mike Martin Schrott - Thinking-Systems wrote: Hi all, I cannot exactly reproduce your problems, but I can tell you, what problem we have on this topic: a calles b. b takes the call and can speak to a. b sets up a attendend transfer (via the softkey configured in asterisk) to c and hears ringing. a hears music on hold. b hears ringing if c answeres and b hanges up, everything is fine. now the problem: if b hangs up, before c has answered (during ringing) a will loose the connection and also be hanged up. I think this should not happen! The transfer should automatically be changed to blind and a should get the ringing played back instead of b. Hope, you can understand my problem and may have any ideas or thoughts. Greetings and Thanks, Martin ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
Hi all, I cannot exactly reproduce your problems, but I can tell you, what problem we have on this topic: a calles b. b takes the call and can speak to a. b sets up a attendend transfer (via the softkey configured in asterisk) to c and hears ringing. a hears music on hold. b hears ringing if c answeres and b hanges up, everything is fine. now the problem: if b hangs up, before c has answered (during ringing) a will loose the connection and also be hanged up. I think this should not happen! The transfer should automatically be changed to blind and a should get the ringing played back instead of b. Hope, you can understand my problem and may have any ideas or thoughts. Greetings and Thanks, Martin ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Transfers - No ringback or moh
I don't know why, but when doing transfers between Polycom phones, once the transferring party hits transfer a second time, to be removed from the call, User A no longer hears music on hold, or a ring back. Scenario. 1. User A dials User B. 2. User A and User B are connected. 3. User B hits the transfer soft key. User A gets music on hold. 4. User B dials user C. User C's phone rings, and user A continues to hear music on hold. 5. When User B presses the transfer soft key again to complete the transfer, the music on hold for User A stops. Question is, why? Doug a ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
Douglas Garstang wrote: 1. User A dials User B. 2. User A and User B are connected. 3. User B hits the transfer soft key. User A gets music on hold. 4. User B dials user C. User C's phone rings, and user A continues to hear music on hold. 5. When User B presses the transfer soft key again to complete the transfer, the music on hold for User A stops. Because user B just did an attended transfer. Doug -- Ben Franklin quote: Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Transfers - No ringback or moh
-Original Message- From: Doug Lytle [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 9:34 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Transfers - No ringback or moh Douglas Garstang wrote: 1. User A dials User B. 2. User A and User B are connected. 3. User B hits the transfer soft key. User A gets music on hold. 4. User B dials user C. User C's phone rings, and user A continues to hear music on hold. 5. When User B presses the transfer soft key again to complete the transfer, the music on hold for User A stops. Because user B just did an attended transfer. And that's normal, for user A to just hear dead air? Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
Douglas Garstang wrote: -Original Message- And that's normal, for user A to just hear dead air? I have a Polycom IP501 sitting on my desk (Test phone): I call it with my Avaya phone pick up the ringing extension press transfer button (I hear hold music on the Avaya) I dial the voice mail extension on the Asterisk I press the transfer button again. Hold music stops and I hear Comedian Mail. So, is the dead air that you hear, the silence that you would get when the hold music stops and both parties have been bridged, or no audio is passes at all? Doug -- Ben Franklin quote: Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Transfers - No ringback or moh
-Original Message- From: Doug Lytle [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 11:48 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Transfers - No ringback or moh Douglas Garstang wrote: -Original Message- And that's normal, for user A to just hear dead air? I have a Polycom IP501 sitting on my desk (Test phone): I call it with my Avaya phone pick up the ringing extension press transfer button (I hear hold music on the Avaya) I dial the voice mail extension on the Asterisk I press the transfer button again. Hold music stops and I hear Comedian Mail. So, is the dead air that you hear, the silence that you would get when the hold music stops and both parties have been bridged, or no audio is passes at all? I don't know... all I know is that when user C starts to ring, and user B has dropped from the call, the music on hold stops for user A, until user C answers. I would have expected User A to hear ringing at this point. Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
Douglas Garstang wrote: I don't know... all I know is that when user C starts to ring, and user B has dropped from the call, the music on hold stops for user A, until user C answers. I would have expected User A to hear ringing at this point. Then they need to do a blind transfer. Transfer button, Blind (Soft button) Extensions or phone number to transfer too Depending on your digit map for the Polycom, you may have to press something after that. My digit map matches against 4 digit extensions that we use internally, 7 and 10 digit number starting with a 9 are also matched. Doug -- Ben Franklin quote: Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Transfers - No ringback or moh
-Original Message- From: Doug Lytle [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 12:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Transfers - No ringback or moh Douglas Garstang wrote: I don't know... all I know is that when user C starts to ring, and user B has dropped from the call, the music on hold stops for user A, until user C answers. I would have expected User A to hear ringing at this point. Then they need to do a blind transfer. Transfer button, Blind (Soft button) Extensions or phone number to transfer too Depending on your digit map for the Polycom, you may have to press something after that. My digit map matches against 4 digit extensions that we use internally, 7 and 10 digit number starting with a 9 are also matched. Doug, The transfer soft button can do both attended and non attended transfers. If user B presses the transfer soft button before user C picks up, it's an unattended transfer. If user B presses the transfer soft button after user C has answered, then it's an attended transfer. Doing a blind/unattended transfer isn't going to make any difference, as the ringback (or lack of it) to user A, occurs as soon as user B presses the transfer soft button a second time. Don't see what the Polycom digit map has to do with it. Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
Douglas Garstang wrote: -Original Message- From: Doug Lytle [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 12:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Transfers - No ringback or moh Doug, The transfer soft button can do both attended and non attended transfers. If user B presses the transfer soft button before user C picks up, it's an unattended transfer. If user B presses the transfer soft button after user C has answered, then it's an attended transfer. I'm not able reproduct this. If I don't select Blind before entering the extension or number when transferring to user C, it only offers a cancel or split. Once user C answers, then I'm offered the Transfer soft button. Don't see what the Polycom digit map has to do with it. Not wanting to press yet another button. People (Users that is) seem to think, pressing less is better. Doug -- Ben Franklin quote: Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Transfers - No ringback or moh
-Original Message- From: Doug Lytle [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 11:48 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Transfers - No ringback or moh Douglas Garstang wrote: -Original Message- And that's normal, for user A to just hear dead air? I have a Polycom IP501 sitting on my desk (Test phone): I call it with my Avaya phone pick up the ringing extension press transfer button (I hear hold music on the Avaya) I dial the voice mail extension on the Asterisk I press the transfer button again. Hold music stops and I hear Comedian Mail. So, is the dead air that you hear, the silence that you would get when the hold music stops and both parties have been bridged, or no audio is passes at all? I don't think this is the same scenario. When you transfer to an Asterisk extension, ie voicemail, your not going to get a period of ring back as Asterisk will answer the call immediately. Douglas. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Transfers - No ringback or moh
-Original Message- From: Doug Lytle [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 12:56 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Transfers - No ringback or moh Douglas Garstang wrote: -Original Message- From: Doug Lytle [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 12:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Transfers - No ringback or moh Doug, The transfer soft button can do both attended and non attended transfers. If user B presses the transfer soft button before user C picks up, it's an unattended transfer. If user B presses the transfer soft button after user C has answered, then it's an attended transfer. I'm not able reproduct this. If I don't select Blind before entering the extension or number when transferring to user C, it only offers a cancel or split. Once user C answers, then I'm offered the Transfer soft button. Don't see what the Polycom digit map has to do with it. Not wanting to press yet another button. People (Users that is) seem to think, pressing less is better. Doug, as it turns out, the transfer button on the polycom and the transfer soft button, both behave in exactly the same way. If user B wants to transfer user A to user C, ATTENDED, user B simply presses the transfer button and waits for user C to pick up before pressing the transfer button again. If user B wants to transfer user A to user C, UNATTENDED, user B simply presses the transfer button and presses it again before user C picks up. In any case, when the phone of user C is ringing, user A does not hear a ring. Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
Douglas Garstang wrote: passes at all? I don't think this is the same scenario. When you transfer to an Asterisk extension, ie voicemail, your not going to get a period of ring back as Asterisk will answer the call immediately. In this example, I'm dialing to another extension on my desk. Doug -- Ben Franklin quote: Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Transfers - No ringback or moh
-Original Message- From: Doug Lytle [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 1:35 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Transfers - No ringback or moh Douglas Garstang wrote: passes at all? I don't think this is the same scenario. When you transfer to an Asterisk extension, ie voicemail, your not going to get a period of ring back as Asterisk will answer the call immediately. In this example, I'm dialing to another extension on my desk. When the extension on your desk is ringing, after you have pressed transfer key a second time(soft or hard key), does the original caller still hear music on hold, or ringback or nothing? Douglas. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
Douglas Garstang wrote: People (Users that is) seem to think, pressing less is better. Doug, as it turns out, the transfer button on the polycom and the transfer soft button, both behave in exactly the same way. What firmware? I'm running Bootrom 3.1.3, sip.ld 1.5.2 Doug -- Ben Franklin quote: Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
Douglas Garstang wrote: -Original Message- When the extension on your desk is ringing, after you have pressed transfer key a second time(soft or hard key), does the original caller still hear music on hold, or ringback or nothing? Following your example, pressing transfer once, entering the extension (Caller C's) does not yield a second transfer option until C answers. Pressing the button anyway, does not get a response from the phone. When (B) selects the initial transfer, I have Cancel, Name, Blind. (A) hears hold music. During the transfer and Before (C) answers, the phone options are Cancel, Split. Once C answers, I have, Hold, Cancel, Transfer, More Doug -- Ben Franklin quote: Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] Transfers - No ringback or moh
-Original Message- From: Doug Lytle [mailto:[EMAIL PROTECTED] Sent: Monday, July 24, 2006 2:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Transfers - No ringback or moh Douglas Garstang wrote: -Original Message- When the extension on your desk is ringing, after you have pressed transfer key a second time(soft or hard key), does the original caller still hear music on hold, or ringback or nothing? Following your example, pressing transfer once, entering the extension (Caller C's) does not yield a second transfer option until C answers. Pressing the button anyway, does not get a response from the phone. When (B) selects the initial transfer, I have Cancel, Name, Blind. (A) hears hold music. During the transfer and Before (C) answers, the phone options are Cancel, Split. Once C answers, I have, Hold, Cancel, Transfer, More We have SIP version 1.6.3. Polycom must have changed something... Doug. ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Transfers - No ringback or moh
On 7/24/06, Douglas Garstang [EMAIL PROTECTED] wrote: Douglas Garstang wrote: -Original Message- When the extension on your desk is ringing, after you have pressed transfer key a second time(soft or hard key), does the original caller still hear music on hold, or ringback or nothing? Following your example, pressing transfer once, entering the extension (Caller C's) does not yield a second transfer option until C answers. Pressing the button anyway, does not get a response from the phone. When (B) selects the initial transfer, I have Cancel, Name, Blind. (A) hears hold music. During the transfer and Before (C) answers, the phone options are Cancel, Split. Once C answers, I have, Hold, Cancel, Transfer, More We have SIP version 1.6.3. Polycom must have changed something... Doug. Not exactly. There's an option in the Polycom config to disallow unattended attended transfers. In other words, you do not have the option to press Transfer while you are getting in a RINGING progress state. Sounds Like one of you has that option enabled, the other has it disabled. I don't know exactly what the option is, but I've seen it before. Nathan ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
