Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-07 Thread Michael L. Young

- Original Message - 

 From: Logan Bibby lo...@keobi.com

 Does anyone have a good contact for their sales? I've attempted
 calling their Enterprise sales a few times and was just spun around
 in circles. Having a sales rep I can just call would be awesome.

Logan,

We have an account manager that we deal with directly for changes or new 
orders.  Supposedly, every customer has their own account manager.

Michael

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-05 Thread Logan Bibby
Does anyone have a good contact for their sales? I've attempted calling
their Enterprise sales a few times and was just spun around in circles.
Having a sales rep I can just call would be awesome.

- Logan


On Fri, Jan 4, 2013 at 1:36 PM, Michael L. Young myo...@acsacc.com wrote:

 - Original Message -
  From: Matthew J. Roth mr...@imminc.com

  At least Verizon maintains a consistent customer experience.  ; )
 
  Overall, we've found the service to be reliable and stable, but when
  there are problems or changes needed you're dealing with Verizon and
  the
  w...h...e...e...l...s..t...u...r...n..s...l...o...w...l...y.

 Haha... that is funny... it is sooo true.

 Well, you are right.  Once it is working, it is usually pretty stable.
  Just a pain in the butt when things are not working.  Hopefully we can get
 through the Field Trial and that is all I have to worry about for a while.

 Thanks Matthew for all the encouragement as I go down this temporary (I
 hope) unpleasant path.

 Michael

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Best regards,
Logan

Logan Bibby, CEO
Ke*o*bi Communications
Tuscaloosa, Alabama
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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-05 Thread Robert-GMAIL
Good luck! Finding the right person at VZ has always been a beef of mine


Sent from my iPhone 5

On Jan 5, 2013, at 11:12 AM, Logan Bibby lo...@keobi.com wrote:

 Does anyone have a good contact for their sales? I've attempted calling their 
 Enterprise sales a few times and was just spun around in circles. Having a 
 sales rep I can just call would be awesome.
 
 - Logan
 
 
 On Fri, Jan 4, 2013 at 1:36 PM, Michael L. Young myo...@acsacc.com wrote:
 - Original Message -
  From: Matthew J. Roth mr...@imminc.com
 
  At least Verizon maintains a consistent customer experience.  ; )
 
  Overall, we've found the service to be reliable and stable, but when
  there are problems or changes needed you're dealing with Verizon and
  the
  w...h...e...e...l...s..t...u...r...n..s...l...o...w...l...y.
 
 Haha... that is funny... it is sooo true.
 
 Well, you are right.  Once it is working, it is usually pretty stable.  Just 
 a pain in the butt when things are not working.  Hopefully we can get 
 through the Field Trial and that is all I have to worry about for a while.
 
 Thanks Matthew for all the encouragement as I go down this temporary (I 
 hope) unpleasant path.
 
 Michael
 
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 -- 
 Best regards,
 Logan
 
 Logan Bibby, CEO
 Keobi Communications
 Tuscaloosa, Alabama
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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-04 Thread Michael L. Young
 From: Carlos Alvarez car...@televolve.com

 It may be too late for this, but in working with another RBOC who
 didn't want to deal with Asterisk, I just asked what they do
 support, and modified the headers sent by Asterisk to claim that it
 was one of the devices on that list. Done.

Like everyone else, I was laughing as well when I read this.

One engineer stated that they like to have an SBC to manipulate the headers to 
normalize things.  I stated that Asterisk was capable of manipulating headers 
if need be.  You just proved that it works :)

Michael

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-04 Thread Michael L. Young
- Original Message -
 From: Matthew J. Roth mr...@imminc.com

 Your email documents the same experience we had years ago.  It was
 strange reading it and I was shocked that nothing has changed in that
 much time.  Asterisk will work with Verizon's IP trunking product,
 but
 they're trying to make you jump through some old hoops first.

Those were my thoughts.  They are making this a lot more complicated than it 
really needs to be.  I think the main thing they are worried about is having to 
support something they don't know anything about.  Well, they won't have to 
support it; we will.  Just as long as they are SIP compliant, there should be 
no issues.

 We were using Verizon IP trunks over an MPLS network in 2008.  At the
 time, they did not require IPSEC for signaling.  However, they did
 want us to install an SBC and actually provided us with an AudioCodes
 nCite 1000 at their cost.  It just acted as a proxy, so it didn't
 affect interoperability with Verizon's IP trunks and I wouldn't
 buy one only to satisfy them.

One of the engineers stated that they have received the direction to only use 
standard equipment.  So, they are afraid that our setup will not pass ICB 
since it doesn't fit into their standard way of doing things.

 We were quite happy with the service, so I'd encourage you to go
 ahead
 with the field trial without putting an SBC in place.  Remember that
 you will be paying them, so they should be working to fit your design
 and if they reject you for some arcane reason then you are better off
 with another provider anyway.
 
 Don't hesitate to let them know that you know you're jumping through
 the same hoops that have been in place since 2008 and you'd
 appreciate
 it if they would streamline the process to save time and money.  Tell
 them that Asterisk should already be on their certified list of
 approved devices because they've been running field trials and
 production setups on it for years.

It is good to hear that you were happy with the service.  I have my 
reservations with all the hoops they are making us jump through and that gives 
me a bit of confidence that it will be worth it.

I did tell them that Asterisk is being used all over the place as well as in 
big call centers.  I know that I have seen others in the Asterisk community on 
Verizon.  Verizon seems to be hung up on this certification stuff and it is 
hard to explain to them that this is not a piece of hardware you buy and 
plugin.  We can build our own servers and put Asterisk on it, and they seem to 
cringe when they hear that.

Thanks for your input Matthew.  It is appreciated.

Michael

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-04 Thread Eric Wieling
Trust me, Verizon doesn't really provide support.What they will do is tell 
you something different (often conflicting stuff) when you send in a ticket.
One time they tell us the From must be in e.164 format, other times they say it 
does not.We asked for an updated Interop guide weeks ago and they have not 
provided us anything.  We have been with VZ SIP for years so I wanted an 
updated interop guide so we can point them to it when they tell us something 
which conflicts with their docs.  Don't get me started on trying to upgrade our 
service with them..

-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Michael L. Young
Sent: Friday, January 04, 2013 1:07 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Verizon SIP trunking Field Trial

- Original Message -
 From: Matthew J. Roth mr...@imminc.com

 Your email documents the same experience we had years ago.  It was 
 strange reading it and I was shocked that nothing has changed in that 
 much time.  Asterisk will work with Verizon's IP trunking product, but 
 they're trying to make you jump through some old hoops first.

Those were my thoughts.  They are making this a lot more complicated than it 
really needs to be.  I think the main thing they are worried about is having to 
support something they don't know anything about.  Well, they won't have to 
support it; we will.  Just as long as they are SIP compliant, there should be 
no issues.

 We were using Verizon IP trunks over an MPLS network in 2008.  At the 
 time, they did not require IPSEC for signaling.  However, they did 
 want us to install an SBC and actually provided us with an AudioCodes 
 nCite 1000 at their cost.  It just acted as a proxy, so it didn't 
 affect interoperability with Verizon's IP trunks and I wouldn't buy 
 one only to satisfy them.

One of the engineers stated that they have received the direction to only use 
standard equipment.  So, they are afraid that our setup will not pass ICB 
since it doesn't fit into their standard way of doing things.

 We were quite happy with the service, so I'd encourage you to go ahead 
 with the field trial without putting an SBC in place.  Remember that 
 you will be paying them, so they should be working to fit your design 
 and if they reject you for some arcane reason then you are better off 
 with another provider anyway.
 
 Don't hesitate to let them know that you know you're jumping through 
 the same hoops that have been in place since 2008 and you'd appreciate 
 it if they would streamline the process to save time and money.  Tell 
 them that Asterisk should already be on their certified list of 
 approved devices because they've been running field trials and 
 production setups on it for years.

It is good to hear that you were happy with the service.  I have my 
reservations with all the hoops they are making us jump through and that gives 
me a bit of confidence that it will be worth it.

I did tell them that Asterisk is being used all over the place as well as in 
big call centers.  I know that I have seen others in the Asterisk community on 
Verizon.  Verizon seems to be hung up on this certification stuff and it is 
hard to explain to them that this is not a piece of hardware you buy and 
plugin.  We can build our own servers and put Asterisk on it, and they seem to 
cringe when they hear that.

Thanks for your input Matthew.  It is appreciated.

Michael

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-04 Thread Carlos Alvarez
On Fri, Jan 4, 2013 at 11:18 AM, Eric Wieling ewiel...@nyigc.com wrote:

 Trust me, Verizon doesn't really provide support.What they will do is
 tell you something different (often conflicting stuff) when you send in a
 ticket.One time they tell us the From must be in e.164 format, other
 times they say it does not.We asked for an updated Interop guide weeks
 ago and they have not provided us anything.  We have been with VZ SIP for
 years so I wanted an updated interop guide so we can point them to it when
 they tell us something which conflicts with their docs.  Don't get me
 started on trying to upgrade our service with them..


Sounds like the same huge effort it takes to work with Qwest/Centurylink,
and in the long run we found it simply isn't worth it.  The few benefits of
working with an RBOC are countered by the many drawbacks of working with an
RBOC.

Also we recently acquired a half million minutes/mo from a company who was
tired of dealing with Qwest SIP.  They said the same thing I said above.

I suppose the point of what I'm saying is you should really think about
what you think you will gain from a relationship with them, and whether all
this is worth it (all this means now and how their attitude will affect
you forever).


-- 
Carlos Alvarez
TelEvolve
602-889-3003
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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-04 Thread Matthew J. Roth
 Carlos Alvarez wrote:

 Sounds like the same huge effort it takes to work with Qwest/
 Centurylink, and in the long run we found it simply isn't worth it.
 The few benefits of working with an RBOC are countered by the many
 drawbacks of working with an RBOC.
 
 Also we recently acquired a half million minutes/mo from a company who
 was tired of dealing with Qwest SIP.  They said the same thing I said
 above.
 
 I suppose the point of what I'm saying is you should really think
 about what you think you will gain from a relationship with them, and
 whether all this is worth it (all this means now and how their
 attitude will affect you forever).
 
 
 Eric Wieling wrote:
 
 Trust me, Verizon doesn't really provide support.What they will
 do is tell you something different (often conflicting stuff) when you
 send in a ticket.One time they tell us the From must be in e.164
 format, other times they say it does not.We asked for an updated
 Interop guide weeks ago and they have not provided us anything.  We
 have been with VZ SIP for years so I wanted an updated interop guide
 so we can point them to it when they tell us something which
 conflicts with their docs.  Don't get me started on trying to upgrade
 our service with them..


Michael,

At least Verizon maintains a consistent customer experience.  ; )

Overall, we've found the service to be reliable and stable, but when
there are problems or changes needed you're dealing with Verizon and the
w...h...e...e...l...s..t...u...r...n..s...l...o...w...l...y.

It's a trade-off of dealing with such a huge company and I don't have
experience with any other SIP trunk providers to compare it to, so give
proper consideration to the opinions of the other members of this list.

Just know that as you weigh your options, Verizon will work in the end
but this whole field trial process is your preview of all future
dealings with them.  It can make you question your sanity but so far
everything you've said has been spot-on.

Regards,

Matthew Roth
InterMedia Marketing Solutions
Software Engineer and Systems Developer

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-04 Thread Michael L. Young
- Original Message - 
 From: Carlos Alvarez car...@televolve.com

 Sounds like the same huge effort it takes to work with
 Qwest/Centurylink, and in the long run we found it simply isn't
 worth it. The few benefits of working with an RBOC are countered by
 the many drawbacks of working with an RBOC.

 Also we recently acquired a half million minutes/mo from a company
 who was tired of dealing with Qwest SIP. They said the same thing I
 said above.

 I suppose the point of what I'm saying is you should really think
 about what you think you will gain from a relationship with them,
 and whether all this is worth it (all this means now and how their
 attitude will affect you forever).

Trust me, this was not my choice... They are not fun to deal with when it came 
to our PRI lines.  After dealing with dropped calls and errors on the T1s, they 
wouldn't admit that they had a problem until finally they looked at the 
hardware at the CO while we were down hard (which cost us about 4 - 6 hours 
downtime) and said, Oh, we do have a problem.  To make a long story short, it 
was fixed and has been good since but I was really trying to move us away from 
Verizon.  Unfortanately, it boils down to cost and Verizon being as big as they 
are were able to make a deal (getting us out of contracts that had been signed, 
credits, etc.) that the ultimate decision maker here at the company went for.  
That decision maker also has the mindset that we have to stick with the phone 
company for some reason.  I was strongly against it and wanted to go with a 
different company.  So, I have to deal with it now.

Thanks for your input.  It pretty much echoes my sentiments.

Michael

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-04 Thread Michael L. Young
- Original Message -
 From: Matthew J. Roth mr...@imminc.com

 At least Verizon maintains a consistent customer experience.  ; )
 
 Overall, we've found the service to be reliable and stable, but when
 there are problems or changes needed you're dealing with Verizon and
 the
 w...h...e...e...l...s..t...u...r...n..s...l...o...w...l...y.

Haha... that is funny... it is sooo true.

Well, you are right.  Once it is working, it is usually pretty stable.  Just a 
pain in the butt when things are not working.  Hopefully we can get through the 
Field Trial and that is all I have to worry about for a while.

Thanks Matthew for all the encouragement as I go down this temporary (I hope) 
unpleasant path.

Michael

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[asterisk-users] Verizon SIP trunking Field Trial

2013-01-03 Thread Michael L. Young
All,

We are in the process of trying to setup our network to use Verizon's SIP 
trunking product.  They say that since Asterisk is not on their certified 
list of approved devices, we need to go through a field trial to get it 
approved before allowing us to use their service.

Where we are at is getting the design approved.  We are trying to watch our 
budget at the same time.  We have used other providers without any issues with 
our current setup but it seems that Verizon has their own standards when it 
comes to this and they don't seem very keen on linux and open source.  Yet, 
they are willing to work with us and want to see the field trial succeed 
instead of being rejected from another group within Verizon who will have to 
approve the final design.

Has anyone in the community had experience with Verizon and their SIP product?  
Were you able to get through the field trial successfully?

What was the design that you used to get Asterisk certified with Verizon's 
network?

Where I am at is that they want us to use an SBC.  One engineer asked about 
Cisco Call Manager.  I told them that basically if I can accomplish the same 
thing with a Linux box (routing box and sip proxy box) without having to spend 
money on SBCs or expensive Cisco gear, that is the route we would like to go.  
We are looking at the possibility of handling 140 concurrent calls... that is 
what they are designing on their end as well.

So, I am asking the community for any input.  I have read on here and seen on 
IRC that some in the community are successfully using Asterisk with Verizon 
SIP.  Verizon was going to check and see if they have any notes about that and 
those particular setups.  Can anyone help share any information or tidbits on 
how they were able to sucessfully work with Verizon?

Thanks,

-- 
Michael L. Young 

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-03 Thread Steven Howes
On 3 Jan 2013, at 15:13, Michael L. Young wrote:
 So, I am asking the community for any input.  I have read on here and seen on 
 IRC that some in the community are successfully using Asterisk with Verizon 
 SIP.  Verizon was going to check and see if they have any notes about that 
 and those particular setups.  Can anyone help share any information or 
 tidbits on how they were able to sucessfully work with Verizon?

I *think* Verizon require IPSEC for the signalling, so it may be worth reading 
up on configuring IPSEC in Linux (or acquiring additional hardware) whilst 
you're looking at the Asterisk part. This could have just been for a specific 
product / contract or something, I don't recall the details exactly.

S
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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-03 Thread Michael L. Young
- Original Message -
 From: Steven Howes steve-li...@geekinter.net

 I *think* Verizon require IPSEC for the signalling, so it may be
 worth reading up on configuring IPSEC in Linux (or acquiring
 additional hardware) whilst you're looking at the Asterisk part.
 This could have just been for a specific product / contract or
 something, I don't recall the details exactly.

I should have probably stated that this is going to be going through an MPLS 
network being setup with Verizon.  They may not be requiring that since it is 
within their network, not going over the internet.  They have not said anything 
about the the need to secure the traffic coming from them or to them since the 
VoIP traffic will be on Verizon's network.

Thanks for the heads up, though.  I will keep that in mind.

Michael

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-03 Thread Leandro Dardini
2013/1/3 Steven Howes steve-li...@geekinter.net

 On 3 Jan 2013, at 15:13, Michael L. Young wrote:
  So, I am asking the community for any input.  I have read on here and
 seen on IRC that some in the community are successfully using Asterisk with
 Verizon SIP.  Verizon was going to check and see if they have any notes
 about that and those particular setups.  Can anyone help share any
 information or tidbits on how they were able to sucessfully work with
 Verizon?

 I *think* Verizon require IPSEC for the signalling, so it may be worth
 reading up on configuring IPSEC in Linux (or acquiring additional hardware)
 whilst you're looking at the Asterisk part. This could have just been for a
 specific product / contract or something, I don't recall the details
 exactly.

 S
 --


I have no direct experience with Verizon, but another big player asks for a
long series of tests, like call and answer,  call and don't answer,
call and cancel. It took me two full days of work to accomplish all the
tasks. For every call I have to dump the Call-ID, the date and the hours...
So, don't be scared by the field test, it will be probably long and
tedious, but doable.

Leandro
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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-03 Thread Eric Wieling
It doesn't matter.  They still require IPSEC VPN.

-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Michael L. Young
Sent: Thursday, January 03, 2013 10:32 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Verizon SIP trunking Field Trial

- Original Message -
 From: Steven Howes steve-li...@geekinter.net

 I *think* Verizon require IPSEC for the signalling, so it may be worth 
 reading up on configuring IPSEC in Linux (or acquiring additional 
 hardware) whilst you're looking at the Asterisk part.
 This could have just been for a specific product / contract or 
 something, I don't recall the details exactly.

I should have probably stated that this is going to be going through an MPLS 
network being setup with Verizon.  They may not be requiring that since it is 
within their network, not going over the internet.  They have not said anything 
about the the need to secure the traffic coming from them or to them since the 
VoIP traffic will be on Verizon's network.

Thanks for the heads up, though.  I will keep that in mind.

Michael

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-03 Thread Carlos Alvarez
On Thu, Jan 3, 2013 at 8:13 AM, Michael L. Young myo...@acsacc.com wrote:


 Where I am at is that they want us to use an SBC.  One engineer asked
 about Cisco Call Manager.  I told them that basically if I can accomplish
 the same thing with a Linux box (routing box and sip proxy box) without
 having to spend money on SBCs or expensive Cisco gear, that is the route we
 would like to go.  We are looking at the possibility of handling 140
 concurrent calls... that is what they are designing on their end as well.

 So, I am asking the community for any input.  I have read on here and seen
 on IRC that some in the community are successfully using Asterisk with
 Verizon SIP.  Verizon was going to check and see if they have any notes
 about that and those particular setups.  Can anyone help share any
 information or tidbits on how they were able to sucessfully work with
 Verizon?


It may be too late for this, but in working with another RBOC who didn't
want to deal with Asterisk, I just asked what they do support, and modified
the headers sent by Asterisk to claim that it was one of the devices on
that list.  Done.

-- 
Carlos Alvarez
TelEvolve
602-889-3003
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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-03 Thread Jeff LaCoursiere

On 01/03/2013 09:56 AM, Carlos Alvarez wrote:
On Thu, Jan 3, 2013 at 8:13 AM, Michael L. Young myo...@acsacc.com 
mailto:myo...@acsacc.com wrote:



Where I am at is that they want us to use an SBC.  One engineer
asked about Cisco Call Manager.  I told them that basically if I
can accomplish the same thing with a Linux box (routing box and
sip proxy box) without having to spend money on SBCs or expensive
Cisco gear, that is the route we would like to go.  We are looking
at the possibility of handling 140 concurrent calls... that is
what they are designing on their end as well.

So, I am asking the community for any input.  I have read on here
and seen on IRC that some in the community are successfully using
Asterisk with Verizon SIP.  Verizon was going to check and see if
they have any notes about that and those particular setups.  Can
anyone help share any information or tidbits on how they were able
to sucessfully work with Verizon?


It may be too late for this, but in working with another RBOC who 
didn't want to deal with Asterisk, I just asked what they do support, 
and modified the headers sent by Asterisk to claim that it was one of 
the devices on that list.  Done.





ROFL!!  Well done.

j
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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-03 Thread Ron Wheeler

On 03/01/2013 11:04 AM, Jeff LaCoursiere wrote:

On 01/03/2013 09:56 AM, Carlos Alvarez wrote:
On Thu, Jan 3, 2013 at 8:13 AM, Michael L. Young myo...@acsacc.com 
mailto:myo...@acsacc.com wrote:



Where I am at is that they want us to use an SBC.  One engineer
asked about Cisco Call Manager.  I told them that basically if I
can accomplish the same thing with a Linux box (routing box and
sip proxy box) without having to spend money on SBCs or expensive
Cisco gear, that is the route we would like to go.  We are
looking at the possibility of handling 140 concurrent calls...
that is what they are designing on their end as well.

So, I am asking the community for any input.  I have read on here
and seen on IRC that some in the community are successfully using
Asterisk with Verizon SIP.  Verizon was going to check and see if
they have any notes about that and those particular setups.  Can
anyone help share any information or tidbits on how they were
able to sucessfully work with Verizon?


It may be too late for this, but in working with another RBOC who 
didn't want to deal with Asterisk, I just asked what they do support, 
and modified the headers sent by Asterisk to claim that it was one of 
the devices on that list.  Done.





ROFL!!  Well done.

j


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+1


--
Ron Wheeler
President
Artifact Software Inc
email: rwhee...@artifact-software.com
skype: ronaldmwheeler
phone: 866-970-2435, ext 102

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Re: [asterisk-users] Verizon SIP trunking Field Trial

2013-01-03 Thread Matthew J. Roth
Michael L. Young wrote:

 I should have probably stated that this is going to be going through
 an MPLS network being setup with Verizon.  They may not be requiring
 that since it is within their network, not going over the internet.
 They have not said anything about the the need to secure the traffic
 coming from them or to them since the VoIP traffic will be on
 Verizon's network.


Michael,

Your email documents the same experience we had years ago.  It was
strange reading it and I was shocked that nothing has changed in that
much time.  Asterisk will work with Verizon's IP trunking product, but
they're trying to make you jump through some old hoops first.

We were using Verizon IP trunks over an MPLS network in 2008.  At the
time, they did not require IPSEC for signaling.  However, they did
want us to install an SBC and actually provided us with an AudioCodes
nCite 1000 at their cost.  It just acted as a proxy, so it didn't
affect interoperability with Verizon's IP trunks and I wouldn't
buy one only to satisfy them.

We were quite happy with the service, so I'd encourage you to go ahead
with the field trial without putting an SBC in place.  Remember that
you will be paying them, so they should be working to fit your design
and if they reject you for some arcane reason then you are better off
with another provider anyway.

Don't hesitate to let them know that you know you're jumping through
the same hoops that have been in place since 2008 and you'd appreciate
it if they would streamline the process to save time and money.  Tell
them that Asterisk should already be on their certified list of
approved devices because they've been running field trials and
production setups on it for years.

Regards,

Matthew Roth
InterMedia Marketing Solutions
Software Engineer and Systems Developer

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