Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-18 Thread Sherwood McGowan
Because poking the sleep tiger is fun for some, especially if you're just
BARELY faster than the tiger ;-)

*poke*

On Tue, May 17, 2011 at 5:26 AM, Andrew Thomas a...@datavox.co.uk wrote:

 And why would you post a reply 5 days after my last post - and 4 days
 after the threads last one?

 Do you want to keep this thread going?

 I suggest letting it die on it's own.

  _



 -Original Message-
 From: asterisk-users-boun...@lists.digium.com
 [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Matt
 Riddell
 Sent: 17 May 2011 02:05
 To: asterisk-users@lists.digium.com
 Subject: Re: [asterisk-users] When someone helps you, at least let them
 know if the problem is resolved or not


 Seriously guys.  Why would anyone other than the two of you need to read

 this.  It's a personal conversation.  We all know who you both are and
 your achievements etc.

 The longer the conversation goes on the more off topic it becomes :-)

 --
 Cheers,

 Matt Riddell
 ___

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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-18 Thread Sherwood McGowan
Definitely, especially with a nice chianti and some fava beans...*slurping
sound*

On Wed, May 18, 2011 at 6:19 PM, Matt Riddell li...@venturevoip.com wrote:

 On 17/05/11 5:24 PM, Sherwood McGowan wrote:

 I like puppies


 Yeah, much more tasty than fully grown dogs :-P


 --
 Cheers,

 Matt Riddell
 ___

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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-17 Thread Andrew Thomas
And why would you post a reply 5 days after my last post - and 4 days
after the threads last one?

Do you want to keep this thread going?

I suggest letting it die on it's own.

  _  



-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Matt
Riddell
Sent: 17 May 2011 02:05
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] When someone helps you, at least let them
know if the problem is resolved or not


Seriously guys.  Why would anyone other than the two of you need to read

this.  It's a personal conversation.  We all know who you both are and 
your achievements etc.

The longer the conversation goes on the more off topic it becomes :-)

-- 
Cheers,

Matt Riddell
___

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Every effort has been made to ensure that this e-mail or any attachments
are free from viruses. While the company has taken every reasonable
precaution to minimise this risk, neither company, nor the sender can
accept liability for any damage which you sustain as a result of viruses.
It is recommended that you should carry out your own virus checks
before opening any attachments. 

Registered in England. No. 27459085.



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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-16 Thread Matt Riddell
Seriously guys.  Why would anyone other than the two of you need to read 
this.  It's a personal conversation.  We all know who you both are and 
your achievements etc.


The longer the conversation goes on the more off topic it becomes :-)

--
Cheers,

Matt Riddell
___

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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-16 Thread Sherwood McGowan
I like puppies

On Mon, May 16, 2011 at 8:05 PM, Matt Riddell li...@venturevoip.com wrote:

 Seriously guys.  Why would anyone other than the two of you need to read
 this.  It's a personal conversation.  We all know who you both are and your
 achievements etc.

 The longer the conversation goes on the more off topic it becomes :-)


 --
 Cheers,

 Matt Riddell
 ___

 http://www.venturevoip.com/news.php (Daily Asterisk News)
 http://www.venturevoip.com/exchange.php (Full ITSP Solution)
 http://www.venturevoip.com/cc.php (Call Centre Solutions)

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-- 
Sherwood McGowan
Telecommunications and VOIP Consultant
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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-13 Thread C F
+1

/@
\ \
  ___ \
 (__O)  \
(@)  \
(@)   \
 (__o)_\
   \\




On Tue, May 10, 2011 at 4:23 PM, Sherwood McGowan
sherwood.mcgo...@gmail.com wrote:
 I'll keep this brief because I don't want to come across like any more of an
 a$$ than I absolutely have to, especially since I know I've blown my stack
 before.

 Gentlemen (and Ladies, if you're out there),

 If someone gives you advice on this list, and ESPECIALLY if they give you
 advice offlist, have the courtesy to (AT THE LEAST) to let them know when/if
 you get your question answered or your problem solved.

 As many people point out, on community supported mailing lists and forums
 around the world, these user lists are comprised of people who are giving
 their time freely to help others learn about the software the list is about.
 Sometimes those lists are about software that is quite useful in a
 commercial setting, perhaps even very much in demand, like Asterisk. Now,
 you should always appreciate when you get assistance from people on user
 lists, but when you're asking for help on a list like this one, (where I'd
 say 80% of the participants on the list are professionals who earn their
 living by selling their knowledge of how to install, configure, and maintain
 a server application like Asterisk) it would be extremely appreciated if you
 show some courtesy to the individual(s) who assisted you for free. I've had
 several individuals contact me offlist (without being given permission
 first, which is first and foremost bad form) and ask for my assistance with
 configuring a feature, troubleshooting an issue, and once I got an email
 that said something along the lines of:
 I saw a post on the list where you said you could accomplish
 insertNiftyFeatureThatDidNotPreviouslyExistHere Tell me how to do it
 I'm sure many of you have been the recipient of more than your fair share of
 emails offlist asking for help, and I'm sure a great number of you try to
 offer assistance. What is bothering me is the fact there seems to be a new
 trend forming, wherein I don't get a repsonse from the person I tried to
 help, even when I can feel confident in saying that I know I gave them the
 piece of information they needed in order to answer their question and
 accomplish the goal of making Asterisk perform the way they wanted.

 Has anyone else noticed this trend?

 Those of you who are making the requests, is there a reason why you don't
 feel the need to be courteous and at least say, Hey that advice worked,
 everything's working now?

 Next time you ask for help, especially when it's offlist (and even MORE SO
 when you're contacting someone you weren't invited to contact offlist), I
 want you to remember that the person you're contacting usually gets paid for
 their time as an Asterisk professional, and that they're helping you for
 free. Hell, if you want to get down to brass tacks about it, thatr person
 who is taking the time to try and help you is increasing his or her own
 professional competition..


 that's all...nothing super rude, but I had to get that one out there I
 get annoyed when I answer about 12-13 questions (all in separate emails,
 mind you) from someone, and then I never get even find out if I was
 successful in helping them
 --
 Sherwood McGowan
 Telecommunications and VOIP Consultant


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-12 Thread Andrew Thomas
[This is my last post in this thread - as I really CBA anymore!]
 
Wow! You really don't see it do you?  Fair enough.  I thought you were
just playing along with my 'ego baiting' game - but it seems I hit the
mother load of all ego's here.
 
Apologies to all 'watchers' - but this was intended as a bit of fun -
and I thought Steve was just playing along.  Seems I was wrong.
 
As a parting gesture though - I'll give you an example from your first
post in here (which reads more like a CV/resume than a post! [in fact,
they all do]):
 
I was the number 1 poster on this list a couple of years ago
I don't really do job searches,  I am usually offered a job or project
and approached by the client.
My last trip was to Iraq, but I have been to Senegal, Sierra Leone,
Guinea, Ghana, Liberia to help rebuild the infrastructure for USAID.
For the Dept of State, I set up...
For DoD/Dos, I cannot really say much except...
How many VoIP guys were taking ak47 rounds while I was on top of the
Iraqi Government building...
 
A bit further in to the thread:
Would you say that I am a productive member of the list and go pretty
far out of my way to help people? Most of the time give useful info,
like the Outbound Caller ID thread? [fish]
 
And again:
I do not email people... - then why did you just e-mail me off list?
 
Your last post:
...because I own thousands of ounces of silver bullion...
 
Everyone a winner [and not one relevant to the thread or the
discussion].
 
Anyway - truth does indeed hurt mate.  Grab yourself a Kleenex as I
throw you back in to the pond.
 
Goodbye.
 


From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Totaro
Sent: 11 May 2011 17:36
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] When someone helps you, at least let them
know if the problem is resolved or not


I am not upset in least, well I am but that's because I own thousands of
ounces of silver bullion and I am watching in get pummeled again.  Good
thing I bought the bulk of it when it was only $12 an ounce.

http://www.kitco.com/charts/livesilver.html

You are an angry person and it is sad.  

It is also sad that the example I requested earlier is something posted
later.  The only reason for that is because you had nothing to back up
any of your rage.

Seek help, please.  If you feel like you want to hurt yourself or
others, have yourself committed right away.  I am serious.  If you are
voluntary, you can leave when you want.

Thanks,
Steve Totaro


On Wed, May 11, 2011 at 12:13 PM, Andrew Thomas a...@datavox.co.uk
wrote:


Seems I have upset the God that is Steve Totaro!
 
You want an example?  OK - your last post.  Has nothing to do
with the thread (or our 'discussion') but yet you chose to post it as
yet another self pat-on-the-back!  I could produce a lot more - but you
now bore me.
 
You know it must be so hard being so perfect Steve.  I so wish I
was you!
 
Have a really nice day :)




From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Totaro

Sent: 11 May 2011 16:38 

To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] When someone helps you, at least
let them know if the problem is resolved or not


Yeah, I am not sure why dude went on the offensive.  Got
emotional but could not produce a single example of the name calling and
insults he was hurling at me.

Here is an email I received a very short time ago.  Sender and
company's name have been removed.  


| to Steve 
show details 9:15 AM (2 hours ago) 


steve,
I haven't been active in the * community for a while but ran
across an interesting project that I would like to pursue. [COMPANY] in
springfield needs a * admin part time and I could use the steady income
plus I would like to get my hands back into *...  I wanted to check with
you first because this is your neck of the woods...  do you have any
experience with them?

recently, I have been just lurking on the [asterisk-] lists.
thanks for supporting the [asterisk-] groups in a big way. 




On Wed, May 11, 2011 at 11:28 AM, Sherwood McGowan
sherwood.mcgo...@gmail.com wrote:


Wow...somehow this turned into a something so much
darker than the original intent*sits back and watches the show*

Thanks guys, that little mini bonfire made an otherwise
boring day into an entertaining Asterisk-Users version of WWE Raw.

Cheers!  
Sherwood McGowan


--


Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-12 Thread Steve Totaro
But it is all true.  Don't rage on me if you are upset by my
accomplishments.

It was to establish the conditions I work under and the fact that I can and
do solve almost all of my setbacks myself in very disparate setups, from
VSAT, poorest countries in the world, war, explosions, getting shot at.  I
was there when the Ministry of Justice was bombed.

I try everything under the sun and logically work out the the issue and get
the job done.  I have never expected someone to feed me the answers with a
silver spoon.  I am way too old school for that.

To be honest, the list didn't help me very much except to the extent that I
had to breakdown the problem and what was tried in words.  Generally, after
hitting send and re-reading my question, I answered it myself.  It was the
act of verbalizing and defining the problem rather than having it be
something abstract in my mind.

I don't try to tell people what to do about posting the solution  It's all
on the wheel, it all comes around.

Don't hate. and don't let people live rent free in your head.

Was all of this rage and hate necessary?

Did I insult you in some way?  I don't think I did any name calling or
hating.

Again, if you are depressed or feel like you want to hurt yourself or
others, commit yourself, get help, the world will still be here when you are
better able to deal with it.

Don't lie to yourself and others, this was never meant to be this was
intended as a bit of fun  BS.

http://www.drirene.com/thine_own.htm

Thanks,
Steve Totaro

On Thu, May 12, 2011 at 3:01 AM, Andrew Thomas a...@datavox.co.uk wrote:

  [This is my last post in this thread - as I really CBA anymore!]

 Wow! You really don't see it do you?  Fair enough.  I thought you were just
 playing along with my 'ego baiting' game - but it seems I hit the mother
 load of all ego's here.

 Apologies to all 'watchers' - but this was intended as a bit of fun - and I
 thought Steve was just playing along.  Seems I was wrong.

 As a parting gesture though - I'll give you an example from your first post
 in here (which reads more like a CV/resume than a post! [in fact, they all
 do]):

 I was the number 1 poster on this list a couple of years ago
 I don't really do job searches,  I am usually offered a job or project and
 approached by the client.
 My last trip was to Iraq, but I have been to Senegal, Sierra Leone,
 Guinea, Ghana, Liberia to help rebuild the infrastructure for USAID.
 For the Dept of State, I set up...
 For DoD/Dos, I cannot really say much except...
 How many VoIP guys were taking ak47 rounds while I was on top of the Iraqi
 Government building...

 A bit further in to the thread:
 Would you say that I am a productive member of the list and go pretty far
 out of my way to help people? Most of the time give useful info, like the
 Outbound Caller ID thread? [fish]

 And again:
 I do not email people... - then why did you just e-mail me off list?

 Your last post:
 ...because I own thousands of ounces of silver bullion...

 Everyone a winner [and not one relevant to the thread or the discussion].

 Anyway - truth does indeed hurt mate.  Grab yourself a Kleenex as I throw
 you back in to the pond.

 Goodbye.

  --
 *From:* asterisk-users-boun...@lists.digium.com [mailto:
 asterisk-users-boun...@lists.digium.com] *On Behalf Of *Steve Totaro
 *Sent:* 11 May 2011 17:36

 *To:* Asterisk Users Mailing List - Non-Commercial Discussion
 *Subject:* Re: [asterisk-users] When someone helps you, at least let them
 know if the problem is resolved or not

 I am not upset in least, well I am but that's because I own thousands of
 ounces of silver bullion and I am watching in get pummeled again.  Good
 thing I bought the bulk of it when it was only $12 an ounce.

 http://www.kitco.com/charts/livesilver.html

 You are an angry person and it is sad.

 It is also sad that the example I requested earlier is something posted
 later.  The only reason for that is because you had nothing to back up any
 of your rage.

 Seek help, please.  If you feel like you want to hurt yourself or others,
 have yourself committed right away.  I am serious.  If you are voluntary,
 you can leave when you want.

 Thanks,
 Steve Totaro

 On Wed, May 11, 2011 at 12:13 PM, Andrew Thomas a...@datavox.co.ukwrote:

  Seems I have upset the God that is Steve Totaro!

 You want an example?  OK - your last post.  Has nothing to do with the
 thread (or our 'discussion') but yet you chose to post it as yet another
 self pat-on-the-back!  I could produce a lot more - but you now bore me.

 You know it must be so hard being so perfect Steve.  I so wish I was you!

 Have a really nice day :)

  --
  *From:* asterisk-users-boun...@lists.digium.com [mailto:
 asterisk-users-boun...@lists.digium.com] *On Behalf Of *Steve Totaro
 *Sent:* 11 May 2011 16:38

 *To:* Asterisk Users Mailing List - Non-Commercial Discussion
 *Subject:* Re: [asterisk-users] When someone helps you, at least 

Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-12 Thread A J Stiles
This is beginning to turn even more unpleasant than the original breach of 
netiquette which prompted the discussion -- like one of those fights which 
starts with a raised voice, escalates to fisticuffs and then weapons, and by 
the time innocent bystanders are getting injured nobody can even remember the 
original point being argued.

Please, let's all just move on -- and remember to  (1)  remove extraneous 
quoted material, because it saves bandwidth;  (2)  post *below* the points to 
which we are replying, because that is the natural flow of a conversation; 
and  (3)  acknowledge when issues are resolved with at least a quick Thank 
you, this worked for me -- both to show that no more need be said, and to 
indicate to future readers of the archives that a working solution was found.

Call me an old romantic if you like, but I firmly believe that we owe it to 
future generations coming to read our posts in the mailing list archives, for 
them to find the archives as helpful as we found the posts we once had to 
read in the mailing list archives to get to the position of posting our own 
answers.

-- 
AJS

Answers come *after* questions.

--
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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-12 Thread Steve Totaro
On Thu, May 12, 2011 at 4:28 AM, A J Stiles
asterisk_l...@earthshod.co.ukwrote:

 This is beginning to turn even more unpleasant than the original breach of
 netiquette which prompted the discussion -- like one of those fights which
 starts with a raised voice, escalates to fisticuffs and then weapons, and
 by
 the time innocent bystanders are getting injured nobody can even remember
 the
 original point being argued.

 Please, let's all just move on -- and remember to  (1)  remove extraneous
 quoted material, because it saves bandwidth;  (2)  post *below* the points
 to
 which we are replying, because that is the natural flow of a conversation;
 and  (3)  acknowledge when issues are resolved with at least a quick Thank
 you, this worked for me -- both to show that no more need be said, and to
 indicate to future readers of the archives that a working solution was
 found.

 Call me an old romantic if you like, but I firmly believe that we owe it to
 future generations coming to read our posts in the mailing list archives,
 for
 them to find the archives as helpful as we found the posts we once had to
 read in the mailing list archives to get to the position of posting our own
 answers.

 --
 AJS

 Answers come *after* questions.


Agreed, you should be a Diplomat.

I will always defend myself though.  If they drop it, I will too.  If I am
attacked, I will defend.

Thanks,
Steve Totaro

PS 42 is the answer, now what is the quesstion. :)
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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-12 Thread Bruce McAlister

 PS 42 is the answer, now what is the quesstion. :)

What is the difference between a bird?


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-12 Thread Matt Riddell

On 12/05/11 9:31 PM, Steve Totaro wrote:

PS 42 is the answer, now what is the question. :)


Heh, that might be one example where top posting would make sense ;-)

--
Cheers,

Matt Riddell
___

http://www.venturevoip.com/news.php (Daily Asterisk News)
http://www.venturevoip.com/exchange.php (Full ITSP Solution)
http://www.venturevoip.com/cc.php (Call Centre Solutions)

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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Andrew Thomas
Wow! How self-promoting was that post?

As for a simple 'that worked' post - as others have already pointed out
before you, it's not for self-gratification - it's to help anyone else
who has the same/similar problem.  I used the list archives quite a lot
in my early days - and having the last post in a thread say 'try this,
this or this' and no comeback is a pain.  A simple 'option 2 worked for
me' post at then end would make everything a lot simpler (and beat those
deadlines you talked about).

As for 'off-list' mailing - please do NOT do it without
asking/permission as most people get enough e-mails as it is (from
paying customers).

Thanks all and have a nice day!


 
 



From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Totaro
Sent: 11 May 2011 05:47
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] When someone helps you, at least let them
know if the problem is resolved or not




On Tue, May 10, 2011 at 8:30 PM, Sherwood McGowan
sherwood.mcgo...@gmail.com wrote:



+1 from me too.  The other thing is that when you answer
to say the problem has been solved this goes into the archives meaning
that people can use Google to answer their own questions rather than
having to even ask the list.

There have been times when I've searched for a solution
to a problem, found like 10 answers, and nobody has said whether they
work or not so you have to try all of them.

-- 
Cheers,

Matt Riddell



Believe me mate, I feel you, on that note. Not only because of
my time when I was asking more questions than I was answering, but also
from the standpoint of wishing the answers were a little more prevalent
for the searching party to find so that I didn't see s many repeats
on the list ;-) 

Cheers guys! 

-- 
Sherwood McGowan
Telecommunications and VOIP Consultant




-1

Since I was the number 1 poster on this list a couple of years ago, I
think I can speak with some authority.

I just assume that if that person does not ask any more questions, that
they have either solved the problem on their own, or I helped them by
giving the answer or steering them to it.  

I don't need a public or private Thank You  When I was posting all the
time, I figured the ratio of Thank you emails to silence to be about
20 to 1, maybe as high as 50 to 1.

People are busy, under a deadline or whatever,  I offer help and do not
expect anything in return, not even a thank you.  Probably because I
have and will be one of those people, although my questions are usually
a little over the top for the list or can be pointed to something in
bugtracker, I have asked many questions when I was stuck and under an
all nighter deadline.

I would like to thank anyone out there that has helped me over the many,
many years dealing with Asterisk and VoIP.  It is a blanket thank you
for all times I simply moved onto then next hurdle to get my
deliverables out on time and working properly and neglected to post a
thank you.

Before there was any documentation, voip-info  amd this list was my
savior.  The volume of traffic has fallen to almost nothing over the
last year or two.

I wonder if Digium could post totals as it did when I was shocked to
find my name as the #1 poster.  It would be cool to see who is the #1
poster now, but I am more interested in what I perceive to be a huge
fall off of posting.

It could be my email server, since I was getting notices from the list
about excessive email bounces and removing me if I did not click a link.
That seems to have stopped, and I don't think it was on my side.

Back to getting credit or a thank you.

What I have received by answering questions or helping to troubleshoot
is worth way more than a thank you.  I get some name recognition, paid
work, large call centers, Sr Positions in high profile jobs.  Enough to
make a nice living, whether I am independent or in a salaried position.
Asterisk has literally taken me all over the world.  My last trip was to
Iraq, but I have been to Senegal, Sierra Leone, Guinea, Ghana, Liberia
to help rebuild the infrastructure for USAID. 

I don't really do job searches,  I am usually offered a job or project
and approached by the client.

For the Dept of State, I set up prepaid call centers to answer questions
and getting a reservation at the various Embassies about obtaining a
visa to come to the US.  It is called the US visa Information Service 

For DoD/Dos, I cannot really say much except I can say is that I am
probably one of the few Asterisk people that were issued a Glock and M4,
bullet proof vests, armored cars, and a PSD team..  How many VoIP guys
were taking ak47 rounds while I was on top of the Iraqi Government
building, 

Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread randulo
On Wed, May 11, 2011 at 6:47 AM, Steve Totaro
stot...@asteriskhelpdesk.com wrote:
 I don't need a public or private Thank You  When I was posting all the
 time, I figured the ratio of Thank you emails to silence to be about 20 to
 1, maybe as high as 50 to 1.

I agree with the others who are saying that at least a results post
(It worked!) for the benefit of people trying to accomplish or fix
something or even an added RESOLVED in the subject wouldn't kill
anyone, busy or not. Ending it with a thx is optional, but like
chicken soup for a cold, It wouldn't hoit.

btw Steve, for the last five years or so, every post you ever write
ends with Thanks, so you got it covered.

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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Steve Totaro
On Wed, May 11, 2011 at 3:55 AM, randulo rand...@randulo.com wrote:

 On Wed, May 11, 2011 at 6:47 AM, Steve Totaro
 stot...@asteriskhelpdesk.com wrote:
  I don't need a public or private Thank You  When I was posting all the
  time, I figured the ratio of Thank you emails to silence to be about 20
 to
  1, maybe as high as 50 to 1.

 I agree with the others who are saying that at least a results post
 (It worked!) for the benefit of people trying to accomplish or fix
 something or even an added RESOLVED in the subject wouldn't kill
 anyone, busy or not. Ending it with a thx is optional, but like
 chicken soup for a cold, It wouldn't hoit.

 btw Steve, for the last five years or so, every post you ever write
 ends with Thanks, so you got it covered.


Thanks Randulo,

I am surprised you noticed that.

I truly give thanks to all productive members of the Asterisk community.

Would you say that I am a productive member of the list and go pretty far
out of my way to help people?  Most of the time give useful info, like the
Outbound Caller ID thread?

I may off topic sometimes but that is because I don't think linearly.  Tools
such as Freemind work very well for me for many applications.

Thanks,
Steve Totaro
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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread randulo
On Wed, May 11, 2011 at 12:48 PM, Steve Totaro
stot...@totarotechnologies.com wrote:
 Thanks Randulo,

 I am surprised you noticed that.
 I truly give thanks to all productive members of the Asterisk community.

Second that!

 Would you say that I am a productive member of the list and go pretty far
 out of my way to help people?  Most of the time give useful info, like the
 Outbound Caller ID thread?

I believe so, yes. Especially since you were careful to include the
most of the time disclaimer.

 I may off topic sometimes

I'm sorry, I think I can claim the award for OT posts over the past 8
years or so. That includes one that allowed me to find a perl genius
(Hi Dave VG) who did some great but totally unrelated work for me. I
knew this community would have people like that, so I threw caution to
the winds and did the OT post. Got a lot of great answers, too.

Thanks!

:r

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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Steve Totaro



 On Tue, May 10, 2011 at 8:30 PM, Sherwood McGowan
 sherwood.mcgo...@gmail.com wrote:



+1 from me too.  The other thing is that when you answer
 to say the problem has been solved this goes into the archives meaning
 that people can use Google to answer their own questions rather than
 having to even ask the list.

There have been times when I've searched for a solution
 to a problem, found like 10 answers, and nobody has said whether they
 work or not so you have to try all of them.

--
Cheers,

Matt Riddell



Believe me mate, I feel you, on that note. Not only because of
 my time when I was asking more questions than I was answering, but also
 from the standpoint of wishing the answers were a little more prevalent
 for the searching party to find so that I didn't see s many repeats
 on the list ;-)

Cheers guys!

--
Sherwood McGowan
Telecommunications and VOIP Consultant




 -1

 Since I was the number 1 poster on this list a couple of years ago, I
 think I can speak with some authority.

 I just assume that if that person does not ask any more questions, that
 they have either solved the problem on their own, or I helped them by
 giving the answer or steering them to it.

 I don't need a public or private Thank You  When I was posting all the
 time, I figured the ratio of Thank you emails to silence to be about
 20 to 1, maybe as high as 50 to 1.

 People are busy, under a deadline or whatever,  I offer help and do not
 expect anything in return, not even a thank you.  Probably because I
 have and will be one of those people, although my questions are usually
 a little over the top for the list or can be pointed to something in
 bugtracker, I have asked many questions when I was stuck and under an
 all nighter deadline.

 I would like to thank anyone out there that has helped me over the many,
 many years dealing with Asterisk and VoIP.  It is a blanket thank you
 for all times I simply moved onto then next hurdle to get my
 deliverables out on time and working properly and neglected to post a
 thank you.

 Before there was any documentation, voip-info  amd this list was my
 savior.  The volume of traffic has fallen to almost nothing over the
 last year or two.

 I wonder if Digium could post totals as it did when I was shocked to
 find my name as the #1 poster.  It would be cool to see who is the #1
 poster now, but I am more interested in what I perceive to be a huge
 fall off of posting.

 It could be my email server, since I was getting notices from the list
 about excessive email bounces and removing me if I did not click a link.
 That seems to have stopped, and I don't think it was on my side.

 Back to getting credit or a thank you.

 What I have received by answering questions or helping to troubleshoot
 is worth way more than a thank you.  I get some name recognition, paid
 work, large call centers, Sr Positions in high profile jobs.  Enough to
 make a nice living, whether I am independent or in a salaried position.
 Asterisk has literally taken me all over the world.  My last trip was to
 Iraq, but I have been to Senegal, Sierra Leone, Guinea, Ghana, Liberia
 to help rebuild the infrastructure for USAID.

 I don't really do job searches,  I am usually offered a job or project
 and approached by the client.

 For the Dept of State, I set up prepaid call centers to answer questions
 and getting a reservation at the various Embassies about obtaining a
 visa to come to the US.  It is called the US visa Information Service

 For DoD/Dos, I cannot really say much except I can say is that I am
 probably one of the few Asterisk people that were issued a Glock and M4,
 bullet proof vests, armored cars, and a PSD team..  How many VoIP guys
 were taking ak47 rounds while I was on top of the Iraqi Government
 building, setting up the Motorola Canopy system.  Luckily the AK is no
 sniper rifle by an means.  I was in  IZ and the shooter was in the
 redzone.

 I don't need thank yous, although they are nice.  I truly have never
 expected anything when offering help or ideas.

 I do see why someone should be thanked, even if for nothing more than
 trying to help, and certainly a resolution to the problem for the
 archives, but I am not holding my breath.

 Additionally, having multiple possible answers is not a bad thing.  A
 similar symptom could be caused by many different things.  Having
 several different answers is a great help to me.

 At least there are many possible answers to try.  Judging by who was
 involved in any archived thread, I can usually pick the correct answer
 the first time.

 Thanks for listening to my perspective,
 Steve T



On Wed, May 11, 2011 at 3:49 AM, Andrew Thomas a...@datavox.co.uk wrote:
Wow! How self-promoting was that post?

As for a simple 'that worked' post - as others have already pointed out
before you, it's not for self-gratification - 

Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Andrew Thomas
Let's not get in to to pissing contest.  I am not new to this list (jfyi
- I am also a dCAp).  I do know who you are (and couldn't care less
anymore).  I, also, have paying customers (but don't feel the need to
gloat about it in here).  I am not pretending to know you - as I don't
know you on a personal level (and don't wish to).
 
Sorry that you feel the need to fish for compliments - but you just
don't get them like that from me (besides which - you have no bait!).
 
You carry on doing what you do - and I'll carry on doing what I do
(without braodcasting it to the community).
 
Oh, and pleae don't trip over your ego on the way out.
 
Have a nice day!
 


 If you have received this communication in error we would appreciate
you advising us either by telephone or return of e-mail. The contents
of this message, and any attachments, are the property of DataVox,
and are intended for the confidential use of the named recipient only.
If you are not the intended recipient, employee or agent responsible
for delivery of this message to the intended recipient, take note that
any dissemination, distribution or copying of this communication and
its attachments is strictly prohibited, and may be subject to civil or
criminal action for which you may be liable.
Every effort has been made to ensure that this e-mail or any attachments
are free from viruses. While the company has taken every reasonable
precaution to minimise this risk, neither company, nor the sender can
accept liability for any damage which you sustain as a result of viruses.
It is recommended that you should carry out your own virus checks
before opening any attachments. 

Registered in England. No. 27459085.


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Steve Totaro
Jealous much?

Your logic fails you.  If you didn't want to get into a pissing match then
why continue after your first statement.

dcap means nothing to me, it is like having your A+ cert but good for you.

You were the one that brought up paying customers.  I simply stated that by
helping people on the user's list for free has turned into m0oney making
enterprises.  I did not gloat.  I live in America and I am a capitalist,
making money is not a bad thing?  Why do you think making money is bad?
Please quote where I Gloated, sorry you can't because I didn't.

You must have a reading compression problem.  I stated many times that I
didn't about a think you or anything else.  Where did I fish for
compliments?  Quote it, sorry you cannot because I didn't.

Sorry that you feel the need to fish for compliments - but you just don't
get them like that from me (besides which - you have no bait!).

Was that even English or gibberish.

Stating one's accomplishments is fine, it is all true.  Ego is a good thing
when kept in check.

Jealously and lack of reading and comprehension seem to be your order of the
day.

No worries, I have many jealous people, even in my immediate family.

I will continue to proper and do cool things.  I am looking at moving to
South Korea if they can pay me my target, tax free.

Thanks,
Steve Totaro

On Wed, May 11, 2011 at 8:45 AM, Andrew Thomas a...@datavox.co.uk wrote:

  Let's not get in to to pissing contest.  I am not new to this list (jfyi
 - I am also a dCAp).  I do know who you are (and couldn't care less
 anymore).  I, also, have paying customers (but don't feel the need to gloat
 about it in here).  I am not pretending to know you - as I don't know you on
 a personal level (and don't wish to).

 Sorry that you feel the need to fish for compliments - but you just don't
 get them like that from me (besides which - you have no bait!).

 You carry on doing what you do - and I'll carry on doing what I do (without
 braodcasting it to the community).

 Oh, and pleae don't trip over your ego on the way out.

 Have a nice day!



  If you have received this communication in error we would appreciate
 you advising us either by telephone or return of e-mail. The contents
 of this message, and any attachments, are the property of DataVox,
 and are intended for the confidential use of the named recipient only.
 If you are not the intended recipient, employee or agent responsible
 for delivery of this message to the intended recipient, take note that
 any dissemination, distribution or copying of this communication and
 its attachments is strictly prohibited, and may be subject to civil or
 criminal action for which you may be liable.
 Every effort has been made to ensure that this e-mail or any attachments
 are free from viruses. While the company has taken every reasonable
 precaution to minimise this risk, neither company, nor the sender can
 accept liability for any damage which you sustain as a result of viruses.
 It is recommended that you should carry out your own virus checks
 before opening any attachments.

 Registered in England. No. 27459085.


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Alex Balashov

On 05/11/2011 09:29 AM, Steve Totaro wrote:


You must have a reading compression problem.


I would love to bzip2 or gzip the reading process.

--
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Evariste Systems LLC
260 Peachtree Street NW
Suite 2200
Atlanta, GA 30303
Tel: +1-678-954-0670
Fax: +1-404-961-1892
Web: http://www.evaristesys.com/

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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Steve Totaro
Alex, thanks for the laugh.

I have a wireless keyboard and the batteries are dying.  I have been lazy
and not picked up some AAAs.

I have been using spell check to help.  At least the wrong word was spelled
correctly, lol.

Or he is not really reading what I wrote which was along the same lines as
everyone else, but nobody has to post their solutions, it would be nice, but
it is a moot point.

As far as deadlines and taking a little extra time to send solved, yeah, in
a war zone, it could get you killed.

Thanks,
Steve Totaro

On Wed, May 11, 2011 at 9:32 AM, Alex Balashov abalas...@evaristesys.comwrote:

 On 05/11/2011 09:29 AM, Steve Totaro wrote:

  You must have a reading compression problem.


 I would love to bzip2 or gzip the reading process.

 --
 Alex Balashov - Principal
 Evariste Systems LLC
 260 Peachtree Street NW
 Suite 2200
 Atlanta, GA 30303
 Tel: +1-678-954-0670
 Fax: +1-404-961-1892
 Web: http://www.evaristesys.com/


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Andrew Thomas
Snore...
 
Now move along please...



From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Totaro
Sent: 11 May 2011 14:39
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] When someone helps you, at least let them
know if the problem is resolved or not


Alex, thanks for the laugh.

I have a wireless keyboard and the batteries are dying.  I have been
lazy and not picked up some AAAs.

I have been using spell check to help.  At least the wrong word was
spelled correctly, lol.

Or he is not really reading what I wrote which was along the same lines
as everyone else, but nobody has to post their solutions, it would be
nice, but it is a moot point.

As far as deadlines and taking a little extra time to send solved, yeah,
in a war zone, it could get you killed.

Thanks,
Steve Totaro


On Wed, May 11, 2011 at 9:32 AM, Alex Balashov
abalas...@evaristesys.com wrote:


On 05/11/2011 09:29 AM, Steve Totaro wrote:



You must have a reading compression problem.



I would love to bzip2 or gzip the reading process.

-- 
Alex Balashov - Principal
Evariste Systems LLC
260 Peachtree Street NW
Suite 2200
Atlanta, GA 30303
Tel: +1-678-954-0670
Fax: +1-404-961-1892
Web: http://www.evaristesys.com/ 


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 http://lists.digium.com/mailman/listinfo/asterisk-users





 If you have received this communication in error we would appreciate
you advising us either by telephone or return of e-mail. The contents
of this message, and any attachments, are the property of DataVox,
and are intended for the confidential use of the named recipient only.
If you are not the intended recipient, employee or agent responsible
for delivery of this message to the intended recipient, take note that
any dissemination, distribution or copying of this communication and
its attachments is strictly prohibited, and may be subject to civil or
criminal action for which you may be liable.
Every effort has been made to ensure that this e-mail or any attachments
are free from viruses. While the company has taken every reasonable
precaution to minimise this risk, neither company, nor the sender can
accept liability for any damage which you sustain as a result of viruses.
It is recommended that you should carry out your own virus checks
before opening any attachments. 

Registered in England. No. 27459085.


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Steve Totaro
I think he does have a very lossy reading compression problem though.  It
actually works both ways.

On Wed, May 11, 2011 at 9:32 AM, Alex Balashov abalas...@evaristesys.comwrote:

 On 05/11/2011 09:29 AM, Steve Totaro wrote:

  You must have a reading compression problem.


 I would love to bzip2 or gzip the reading process.

 --
 Alex Balashov - Principal
 Evariste Systems LLC
 260 Peachtree Street NW
 Suite 2200
 Atlanta, GA 30303
 Tel: +1-678-954-0670
 Fax: +1-404-961-1892
 Web: http://www.evaristesys.com/


 --
 _
 -- Bandwidth and Colocation Provided by http://www.api-digital.com --
 New to Asterisk? Join us for a live introductory webinar every Thurs:
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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Steve Totaro
Exactly what I would expect from someone that doesn't have a leg to stand
on.

You move along, I am the one with the guns.

Thanks,
Steve Totaro

On Wed, May 11, 2011 at 9:41 AM, Andrew Thomas a...@datavox.co.uk wrote:

  Snore...

 Now move along please...

  --
 *From:* asterisk-users-boun...@lists.digium.com [mailto:
 asterisk-users-boun...@lists.digium.com] *On Behalf Of *Steve Totaro
 *Sent:* 11 May 2011 14:39

 *To:* Asterisk Users Mailing List - Non-Commercial Discussion
 *Subject:* Re: [asterisk-users] When someone helps you, at least let them
 know if the problem is resolved or not

 Alex, thanks for the laugh.

 I have a wireless keyboard and the batteries are dying.  I have been lazy
 and not picked up some AAAs.

 I have been using spell check to help.  At least the wrong word was spelled
 correctly, lol.

 Or he is not really reading what I wrote which was along the same lines as
 everyone else, but nobody has to post their solutions, it would be nice, but
 it is a moot point.

 As far as deadlines and taking a little extra time to send solved, yeah, in
 a war zone, it could get you killed.

 Thanks,
 Steve Totaro

 On Wed, May 11, 2011 at 9:32 AM, Alex Balashov 
 abalas...@evaristesys.comwrote:

 On 05/11/2011 09:29 AM, Steve Totaro wrote:

 You must have a reading compression problem.


 I would love to bzip2 or gzip the reading process.

 --
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 Evariste Systems LLC
 260 Peachtree Street NW
 Suite 2200
 Atlanta, GA 30303
 Tel: +1-678-954-0670
 Fax: +1-404-961-1892
 Web: http://www.evaristesys.com/


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Sherwood McGowan
Wow...somehow this turned into a something so much darker than the original
intent*sits back and watches the show*

Thanks guys, that little mini bonfire made an otherwise boring day into an
entertaining Asterisk-Users version of WWE Raw.

Cheers!
Sherwood McGowan
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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Steve Totaro
Yeah, I am not sure why dude went on the offensive.  Got emotional but could
not produce a single example of the name calling and insults he was hurling
at me.

Here is an email I received a very short time ago.  Sender and company's
name have been removed.

*| to Steve *
*show details 9:15 AM (2 hours ago)*
*
* * steve,
I haven't been active in the * community for a while but ran across an
interesting project that I would like to pursue. [COMPANY] in springfield
needs a * admin part time and I could use the steady income plus I would
like to get my hands back into *...  I wanted to check with you first
because this is your neck of the woods...  do you have any experience with
them?

recently, I have been just lurking on the [asterisk-] lists. thanks for
supporting the [asterisk-] groups in a big way. *



On Wed, May 11, 2011 at 11:28 AM, Sherwood McGowan 
sherwood.mcgo...@gmail.com wrote:

 Wow...somehow this turned into a something so much darker than the original
 intent*sits back and watches the show*

 Thanks guys, that little mini bonfire made an otherwise boring day into an
 entertaining Asterisk-Users version of WWE Raw.

 Cheers!
 Sherwood McGowan


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Myles Wakeham

On 05/11/2011 08:39 AM, asterisk-users-requ...@lists.digium.com wrote:

Snore...

Now move along please...



OK, but how about you respecting some basic mailing list etiquette and 
not quoting the entire thread in your posts so that those of us who wade 
through these messages as digests don't get carpal tunnel with the 
scroll wheel on the mouse sifting through your pissing match with 
another on this list.


Take it outside.  Your welcome.

Myles


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Andrew Thomas
Seems I have upset the God that is Steve Totaro!
 
You want an example?  OK - your last post.  Has nothing to do with the
thread (or our 'discussion') but yet you chose to post it as yet another
self pat-on-the-back!  I could produce a lot more - but you now bore me.
 
You know it must be so hard being so perfect Steve.  I so wish I was
you!
 
Have a really nice day :)



From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Steve
Totaro
Sent: 11 May 2011 16:38
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] When someone helps you, at least let them
know if the problem is resolved or not


Yeah, I am not sure why dude went on the offensive.  Got emotional but
could not produce a single example of the name calling and insults he
was hurling at me.

Here is an email I received a very short time ago.  Sender and company's
name have been removed.  


| to Steve 
show details 9:15 AM (2 hours ago) 


steve,
I haven't been active in the * community for a while but ran across an
interesting project that I would like to pursue. [COMPANY] in
springfield needs a * admin part time and I could use the steady income
plus I would like to get my hands back into *...  I wanted to check with
you first because this is your neck of the woods...  do you have any
experience with them?

recently, I have been just lurking on the [asterisk-] lists. thanks for
supporting the [asterisk-] groups in a big way. 




On Wed, May 11, 2011 at 11:28 AM, Sherwood McGowan
sherwood.mcgo...@gmail.com wrote:


Wow...somehow this turned into a something so much darker than
the original intent*sits back and watches the show*

Thanks guys, that little mini bonfire made an otherwise boring
day into an entertaining Asterisk-Users version of WWE Raw.

Cheers!  
Sherwood McGowan


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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-11 Thread Steve Totaro
I am not upset in least, well I am but that's because I own thousands of
ounces of silver bullion and I am watching in get pummeled again.  Good
thing I bought the bulk of it when it was only $12 an ounce.

http://www.kitco.com/charts/livesilver.html

You are an angry person and it is sad.

It is also sad that the example I requested earlier is something posted
later.  The only reason for that is because you had nothing to back up any
of your rage.

Seek help, please.  If you feel like you want to hurt yourself or others,
have yourself committed right away.  I am serious.  If you are voluntary,
you can leave when you want.

Thanks,
Steve Totaro

On Wed, May 11, 2011 at 12:13 PM, Andrew Thomas a...@datavox.co.uk wrote:

  Seems I have upset the God that is Steve Totaro!

 You want an example?  OK - your last post.  Has nothing to do with the
 thread (or our 'discussion') but yet you chose to post it as yet another
 self pat-on-the-back!  I could produce a lot more - but you now bore me.

 You know it must be so hard being so perfect Steve.  I so wish I was you!

 Have a really nice day :)

  --
 *From:* asterisk-users-boun...@lists.digium.com [mailto:
 asterisk-users-boun...@lists.digium.com] *On Behalf Of *Steve Totaro
 *Sent:* 11 May 2011 16:38

 *To:* Asterisk Users Mailing List - Non-Commercial Discussion
 *Subject:* Re: [asterisk-users] When someone helps you, at least let them
 know if the problem is resolved or not

 Yeah, I am not sure why dude went on the offensive.  Got emotional but
 could not produce a single example of the name calling and insults he was
 hurling at me.

 Here is an email I received a very short time ago.  Sender and company's
 name have been removed.

 *| to Steve *
  *show details 9:15 AM (2 hours ago)*
 *
 **steve,
 I haven't been active in the * community for a while but ran across an
 interesting project that I would like to pursue. [COMPANY] in springfield
 needs a * admin part time and I could use the steady income plus I would
 like to get my hands back into *...  I wanted to check with you first
 because this is your neck of the woods...  do you have any experience with
 them?

 recently, I have been just lurking on the [asterisk-] lists. thanks for
 supporting the [asterisk-] groups in a big way. *



 On Wed, May 11, 2011 at 11:28 AM, Sherwood McGowan 
 sherwood.mcgo...@gmail.com wrote:

 Wow...somehow this turned into a something so much darker than the
 original intent*sits back and watches the show*

 Thanks guys, that little mini bonfire made an otherwise boring day into an
 entertaining Asterisk-Users version of WWE Raw.

 Cheers!
 Sherwood McGowan


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[asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-10 Thread Sherwood McGowan
I'll keep this brief because I don't want to come across like any more of an
a$$ than I absolutely have to, especially since I know I've blown my stack
before.

Gentlemen (and Ladies, if you're out there),

If someone gives you advice on this list, and ESPECIALLY if they give you
advice offlist, have the courtesy to (AT THE LEAST) to let them know when/if
you get your question answered or your problem solved.

As many people point out, on community supported mailing lists and forums
around the world, these user lists are comprised of people who are giving
their time freely to help others learn about the software the list is about.
Sometimes those lists are about software that is quite useful in a
commercial setting, perhaps even very much in demand, like Asterisk. Now,
you should always appreciate when you get assistance from people on user
lists, but when you're asking for help on a list like this one, (where I'd
say 80% of the participants on the list are professionals who earn their
living by selling their knowledge of how to install, configure, and maintain
a server application like Asterisk) it would be extremely appreciated if you
show some courtesy to the individual(s) who assisted you for free. I've had
several individuals contact me offlist (without being given permission
first, which is first and foremost bad form) and ask for my assistance with
configuring a feature, troubleshooting an issue, and once I got an email
that said something along the lines of:
I saw a post on the list where you said you could accomplish *
insertNiftyFeatureThatDidNotPreviouslyExistHere* Tell me how to do it
I'm sure many of you have been the recipient of more than your fair share of
emails offlist asking for help, and I'm sure a great number of you try to
offer assistance. What is bothering me is the fact there seems to be a new
trend forming, wherein I don't get a repsonse from the person I tried to
help, even when I can feel confident in saying that I know I gave them the
piece of information they needed in order to answer their question and
accomplish the goal of making Asterisk perform the way they wanted.

Has anyone else noticed this trend?

Those of you who are making the requests, is there a reason why you don't
feel the need to be courteous and at least say, Hey that advice worked,
everything's working now?

Next time you ask for help, especially when it's offlist (and even MORE SO
when you're contacting someone you weren't invited to contact offlist), I
want you to remember that the person you're contacting usually gets paid for
their time as an Asterisk professional, and that they're helping you for
free. Hell, if you want to get down to brass tacks about it, thatr person
who is taking the time to try and help you is increasing his or her own
professional competition..


that's all...nothing super rude, but I had to get that one out there I
get annoyed when I answer about 12-13 questions (all in separate emails,
mind you) from someone, and then I never get even find out if I was
successful in helping them
-- 
Sherwood McGowan
Telecommunications and VOIP Consultant
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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-10 Thread Sherwood McGowan
On Tue, May 10, 2011 at 5:38 PM, Nic Colledge n...@njcolledge.net wrote:

  +1 I agree with all of this.



 Just wanted to add that there’s another good reason for not contacting
 people off-list and that is when you do so you leave no record of your
 conversation that others can use in future to solve the same problem.



 You can learn a lot just by reading the archives.



 Nic.


Very good point Nic! Oh and thanks for the +1...Usually when I get on a
rant, I piss everyone off ;-)

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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-10 Thread Matt Riddell

On 11/05/11 11:39 AM, Sherwood McGowan wrote:

On Tue, May 10, 2011 at 5:38 PM, Nic Colledge n...@njcolledge.net
mailto:n...@njcolledge.net wrote:

+1 I agree with all of this.

Just wanted to add that there’s another good reason for not
contacting people off-list and that is when you do so you leave no
record of your conversation that others can use in future to solve
the same problem.

You can learn a lot just by reading the archives.

Very good point Nic! Oh and thanks for the +1...Usually when I get on a
rant, I piss everyone off ;-)


+1 from me too.  The other thing is that when you answer to say the 
problem has been solved this goes into the archives meaning that people 
can use Google to answer their own questions rather than having to even 
ask the list.


There have been times when I've searched for a solution to a problem, 
found like 10 answers, and nobody has said whether they work or not so 
you have to try all of them.


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Matt Riddell
___

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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-10 Thread Sherwood McGowan
 +1 from me too.  The other thing is that when you answer to say the problem
 has been solved this goes into the archives meaning that people can use
 Google to answer their own questions rather than having to even ask the
 list.

 There have been times when I've searched for a solution to a problem, found
 like 10 answers, and nobody has said whether they work or not so you have to
 try all of them.

 --
 Cheers,

 Matt Riddell


Believe me mate, I feel you, on that note. Not only because of my time when
I was asking more questions than I was answering, but also from the
standpoint of wishing the answers were a little more prevalent for the
searching party to find so that I didn't see s many repeats on the list
;-)

Cheers guys!
-- 
Sherwood McGowan
Telecommunications and VOIP Consultant
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Re: [asterisk-users] When someone helps you, at least let them know if the problem is resolved or not

2011-05-10 Thread Steve Totaro
On Tue, May 10, 2011 at 8:30 PM, Sherwood McGowan 
sherwood.mcgo...@gmail.com wrote:


 +1 from me too.  The other thing is that when you answer to say the problem
 has been solved this goes into the archives meaning that people can use
 Google to answer their own questions rather than having to even ask the
 list.

 There have been times when I've searched for a solution to a problem,
 found like 10 answers, and nobody has said whether they work or not so you
 have to try all of them.

 --
 Cheers,

 Matt Riddell


 Believe me mate, I feel you, on that note. Not only because of my time when
 I was asking more questions than I was answering, but also from the
 standpoint of wishing the answers were a little more prevalent for the
 searching party to find so that I didn't see s many repeats on the list
 ;-)

 Cheers guys!

 --
 Sherwood McGowan
 Telecommunications and VOIP Consultant


-1

Since I was the number 1 poster on this list a couple of years ago, I think
I can speak with some authority.

I just assume that if that person does not ask any more questions, that they
have either solved the problem on their own, or I helped them by giving the
answer or steering them to it.

I don't need a public or private Thank You  When I was posting all the
time, I figured the ratio of Thank you emails to silence to be about 20 to
1, maybe as high as 50 to 1.

People are busy, under a deadline or whatever,  I offer help and do not
expect anything in return, not even a thank you.  Probably because I have
and will be one of those people, although my questions are usually a little
over the top for the list or can be pointed to something in bugtracker, I
have asked many questions when I was stuck and under an all nighter
deadline.

I would like to thank anyone out there that has helped me over the many,
many years dealing with Asterisk and VoIP.  It is a blanket thank you for
all times I simply moved onto then next hurdle to get my deliverables out on
time and working properly and neglected to post a thank you.

Before there was any documentation, voip-info  amd this list was my savior.
The volume of traffic has fallen to almost nothing over the last year or
two.

I wonder if Digium could post totals as it did when I was shocked to find my
name as the #1 poster.  It would be cool to see who is the #1 poster now,
but I am more interested in what I perceive to be a huge fall off of
posting.

It could be my email server, since I was getting notices from the list about
excessive email bounces and removing me if I did not click a link.  That
seems to have stopped, and I don't think it was on my side.

Back to getting credit or a thank you.

What I have received by answering questions or helping to troubleshoot is
worth way more than a thank you.  I get some name recognition, paid work,
large call centers, Sr Positions in high profile jobs.  Enough to make a
nice living, whether I am independent or in a salaried position.  Asterisk
has literally taken me all over the world.  My last trip was to Iraq, but I
have been to Senegal, Sierra Leone, Guinea, Ghana, Liberia to help rebuild
the infrastructure for USAID.

I don't really do job searches,  I am usually offered a job or project and
approached by the client.

For the Dept of State, I set up prepaid call centers to answer questions and
getting a reservation at the various Embassies about obtaining a visa to
come to the US.  It is called the US visa Information Service

For DoD/Dos, I cannot really say much except I can say is that I am probably
one of the few Asterisk people that were issued a Glock and M4, bullet proof
vests, armored cars, and a PSD team..  How many VoIP guys were taking ak47
rounds while I was on top of the Iraqi Government building, setting up the
Motorola Canopy system.  Luckily the AK is no sniper rifle by an means.  I
was in  IZ and the shooter was in the redzone.

I don't need thank yous, although they are nice.  I truly have never
expected anything when offering help or ideas.

I do see why someone should be thanked, even if for nothing more than
trying to help, and certainly a resolution to the problem for the archives,
but I am not holding my breath.

Additionally, having multiple possible answers is not a bad thing.  A
similar symptom could be caused by many different things.  Having several
different answers is a great help to me.

At least there are many possible answers to try.  Judging by who was
involved in any archived thread, I can usually pick the correct answer the
first time.

Thanks for listening to my perspective,
Steve T
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