Re: [asterisk-users] Bypass queue wrapup time
2012/10/31 Benny Amorsen benny+use...@amorsen.dk Olivier oza_4...@yahoo.fr writes: That's the point : to me, casual @pickupmark mechanism don't work with calls that entered into a queue : the extension rings but you can't pick the call up with a directed pickup. (For general pickup, that's another strory). (and I would be very pleased to be wrong) That seems to be fixed a long time ago, if I read the various issues correctly. I haven't actually tried it. The same for me: I haven't tried it lately ;-) I think a patch including Directed Pickup support in Queue was developped but it was not included yet in any branch, if I'm not mistaken. Reading AstriConDev notes, breaking Queue app into smaller parts is on Asterisk 12 menu. Maybe, this Directed Pickup support will come with this Queue re-factoring, though I'm sure a patch bringing it to current Queue exists. /Benny -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Bypass queue wrapup time
Mitch Claborn mitch...@claborn.net writes: In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? Slightly hacky solution which only works for ringall: Designate a phone to be in the queue but never get answered. When you are ready for a call early, do a directed pickup of that phone. For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/ /Benny -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Bypass queue wrapup time
2012/10/30 Benny Amorsen benny+use...@amorsen.dk Mitch Claborn mitch...@claborn.net writes: In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? Slightly hacky solution which only works for ringall: Designate a phone to be in the queue but never get answered. When you are ready for a call early, do a directed pickup of that phone. Are you sure a call which entered into a queue can be directly picked up ? For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/ /Benny -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Bypass queue wrapup time
The call can't be picked up from queue, per se. It is pick-able when it rings the extension. From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Olivier Sent: Tuesday, October 30, 2012 4:22 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Bypass queue wrapup time 2012/10/30 Benny Amorsen benny+use...@amorsen.dk Mitch Claborn mitch...@claborn.net writes: In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? Slightly hacky solution which only works for ringall: Designate a phone to be in the queue but never get answered. When you are ready for a call early, do a directed pickup of that phone. Are you sure a call which entered into a queue can be directly picked up ? For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/ /Benny -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Bypass queue wrapup time
2012/10/30 Danny Nicholas da...@debsinc.com The call can’t be picked up from queue, per se. It is pick-able when it rings the extension. That's the point : to me, casual @pickupmark mechanism don't work with calls that entered into a queue : the extension rings but you can't pick the call up with a directed pickup. (For general pickup, that's another strory). (and I would be very pleased to be wrong) ** ** *From:* asterisk-users-boun...@lists.digium.com [mailto: asterisk-users-boun...@lists.digium.com] *On Behalf Of *Olivier *Sent:* Tuesday, October 30, 2012 4:22 PM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* Re: [asterisk-users] Bypass queue wrapup time ** ** ** ** 2012/10/30 Benny Amorsen benny+use...@amorsen.dk Mitch Claborn mitch...@claborn.net writes: In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? Slightly hacky solution which only works for ringall: Designate a phone to be in the queue but never get answered. When you are ready for a call early, do a directed pickup of that phone. Are you sure a call which entered into a queue can be directly picked up ? For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/ /Benny -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ** ** -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Bypass queue wrapup time
Olivier oza_4...@yahoo.fr writes: That's the point : to me, casual @pickupmark mechanism don't work with calls that entered into a queue : the extension rings but you can't pick the call up with a directed pickup. (For general pickup, that's another strory). (and I would be very pleased to be wrong) That seems to be fixed a long time ago, if I read the various issues correctly. I haven't actually tried it. /Benny -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Bypass queue wrapup time
As I read the queues.conf.sample file I would say no since you would have to set the value to 0 and reload the queue. If you state your asterisk version and whether you're using realtime, someone might offer a solution. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mitch Claborn Sent: Monday, October 29, 2012 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Bypass queue wrapup time In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? -- Mitch -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Bypass queue wrapup time
I don't think you can. But you could set it to a lower value like 3 seconds and give your operators a feature key to pause themselves in the queue if they need extra work time. - Logs On Oct 29, 2012 12:15 PM, Mitch Claborn mitch...@claborn.net wrote: In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? -- Mitch -- __**__**_ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/**mailman/listinfo/asterisk-**usershttp://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Bypass queue wrapup time
Asterisk 1.8 Not currently using realtime. Mitch On 10/29/2012 12:19 PM, Danny Nicholas wrote: As I read the queues.conf.sample file I would say no since you would have to set the value to 0 and reload the queue. If you state your asterisk version and whether you're using realtime, someone might offer a solution. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mitch Claborn Sent: Monday, October 29, 2012 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Bypass queue wrapup time In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Bypass queue wrapup time
Since you're not using realtime, your best bet is probably going to be to give your operators a menu to increase/decrease their queue penalties and set your wrapup time low like the other poster suggested. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mitch Claborn Sent: Monday, October 29, 2012 1:25 PM To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Bypass queue wrapup time Asterisk 1.8 Not currently using realtime. Mitch On 10/29/2012 12:19 PM, Danny Nicholas wrote: As I read the queues.conf.sample file I would say no since you would have to set the value to 0 and reload the queue. If you state your asterisk version and whether you're using realtime, someone might offer a solution. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mitch Claborn Sent: Monday, October 29, 2012 12:15 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Bypass queue wrapup time In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
