On Thu, Aug 21, 2008 at 09:40:04AM -0700, Michael Collins wrote:
To those running call centers I have a question: what kinds of soft phones,
if any, do you use? Iâm wondering what is out there that has some hooks
for
custom applications or host system integration, etc. OTOH, do you prefer a
desk phone for any reason? If so, why?
The experience in the center I manage the network for was that
softphones didn't work out that well, and that regular phones on ATAs
weren't much of a win either: ATAs apparently weren't built for 8+
hr/day service; they'd melt down.
What we ended up with was Panasonic hardphones with headset jacks (the
KX-TS105) plugged into Zhone zPlex 10 FXS channel banks, then T-1 into
quad cards on our VICIdial diallers. That gives you 3 spans per room,
which works out pretty well even for automatic outbound, though we
only do manual these days.
I'm in the market for a better station: I don't need the dial, or the
handset, or even the ringer (a neon bulb would be fine), but I *do*
want something more rugged than those Panasonic's. I'm not sure why no
one seems to build a ruggedized agent phone.
Cheers,
-- jra
--
Jay R. Ashworth Baylink [EMAIL PROTECTED]
Designer The Things I Think RFC 2100
Ashworth Associates http://baylink.pitas.com '87 e24
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
Those who cast the vote decide nothing.
Those who count the vote decide everything.
-- (Josef Stalin)
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