Re: [asterisk-users] show queue's name and other info in incoming call to queue member
On Mon, Dec 7, 2009 at 10:00 AM, Giedrius Augys voi...@gmail.com wrote:
hello,
I've callcenter and our queue members want to see on their IP phone's
display queue's name , from which incoming call was originated, for
example client's_number - Sales. This problem appears when one member
can belong to couple queues. Work around would be setting calling name with
such information.
If Your phone supports text CLID:
Set(CALLERID(name)=${CALLERID(num) - Sales);
Queue(sales);
If not, You can just add some digit in front/end of CALLERID(num).
Regards,
Atis
--
Atis Lezdins,
VoIP Project Manager / Developer,
IQ Labs Inc,
a...@iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835
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Re: [asterisk-users] show queue's name and other info in incoming call to queue member
On Thu, Dec 10, 2009 at 2:54 AM, Atis Lezdins a...@iq-labs.net wrote:
On Mon, Dec 7, 2009 at 10:00 AM, Giedrius Augys voi...@gmail.com wrote:
hello,
I've callcenter and our queue members want to see on their IP phone's
display queue's name , from which incoming call was originated, for
example client's_number - Sales. This problem appears when one member
can belong to couple queues. Work around would be setting calling name with
such information.
If Your phone supports text CLID:
Set(CALLERID(name)=${CALLERID(num) - Sales);
Ooops, syntax validation was off:
Set(CALLERID(name)=${CALLERID(num)} - Sales);
--
Atis Lezdins,
VoIP Project Manager / Developer,
IQ Labs Inc,
a...@iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835
___
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To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] show queue's name and other info in incoming call to queue member
It would depend on the phone's support for various custom headers for this purpose; there is nothing universal. Otherwise, calling name is your best bet. -- Sent from mobile device On Dec 7, 2009, at 3:00 AM, Giedrius Augys voi...@gmail.com wrote: hello, I've callcenter and our queue members want to see on their IP phone's display queue's name , from which incoming call was originated, for example client's_number - Sales. This problem appears when one member can belong to couple queues. Work around would be setting calling name with such information. Maybe there is another way (setting SIP header) to do this? Thanks -- Best Regards, Giedrius ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] show queue's name and other info in incoming call to queue member
An alternative would be using a screen-pop application that links to a small CRM app that will do the display for you. l. 2009/12/7 Giedrius Augys voi...@gmail.com hello, I've callcenter and our queue members want to see on their IP phone's display queue's name , from which incoming call was originated, for example client's_number - Sales. This problem appears when one member can belong to couple queues. Work around would be setting calling name with such information. Maybe there is another way (setting SIP header) to do this? Thanks -- Best Regards, Giedrius ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Loway - home of QueueMetrics - http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
